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“CallTrackingMetrics is a communications platform that provides call tracking and contact center solution,” says company COO and co-founder Laure Fisher. “We bring together two technology solutions that have been traditionally thought of as separate and we do that so that companies can make more meaningful connections with their customers and conne…
 
“I don’t even know how we did business without it,” says Alan Rihm, Chief Executive Officer of CoreDial. In the months leading up to today’s CoreNexa 7.0 release, Coredial itself utilized the product, and found benefits in communication, collaboration and more. Rihm calls the innovations offered in the release as “transformative” and says that the …
 
Most security solutions are targeting the symptoms of security failures such as anomalies in the network. The breach has already been accomplished and the data is being stolen causing the anomaly.Alex Ausmanus, VP pf Sales and Partnerships with Accurics, speaks to Don Witt of The Channel Daily News, a TR publication about their security philosophy …
 
“We really took a look at, what is the need of the phone, and how has that evolved and changed,” says Andre Reid, Senior Director, Product Management at Poly. As Poly marks a milestone of shipping it’s thirty-millionth IP phone, Reid discusses how the IP phone remains a critical business and organizational communication tool. In the US, the departm…
 
by Gary AudinThere is no single class of IoT device. They come in all shapes and sizes. Watch this 6 minute video EDUbrief “Are you new to IoT Networks?” presented by Gary Audin to learn about the many network design differences that IoT devices create that are problematic for the common IP network design.You designed your network for workstations …
 
Differentiation is a key to the future of the service provider. According to Micah Singer of TeamMate Technology, the process many people are using to connect up with Teams, Direct Routing works well enough but Direct Routing alone does not allow Service Providers to differentiate The Microsoft Graph API coupled with a custom Teams Application is t…
 
Connected2Fiber to accelerate go-to-market operations across sales, marketing and customer success with the injection of 12 million dollars of Series B financing from Harbert Growth Partners.Ben Edmond, Founder and CEO, speaks to Don Witt of The Channel Daily News, a TR publication, about their product and how it helps both the seller and buyer.Ben…
 
Today, we speak with Renee Nieblyski, Director of the Global Experience Program at Poly. The Global Experience Program is an interactive program that allows Poly experts to present industry-leading video and voice and headset innovations that are tailored to your business’ needs. Renee walks us through a recent redesign of Poly’s Experience centers…
 
Martello’s customers and partners know sooner when an outage or other problem is going to negatively impact the Microsoft 365 or Microsoft Teams user experience. Martello VP Client Delivery Olivier Raynaut explains what partners and enterprises can do to be more proactive in ensuring reliable Office 365 or Microsoft Teams delivery. Martello’s synth…
 
In this episode, we interview Ivan Burazin, Chief Developer Experience Officer at Infobip, a global leader in omnichannel engagement powering a broad range of messaging channels, tools and solutions for advanced customer engagement, authentication and security.Burazin discusses Infobip’s recent acquisition of Shift – Southeast Europe’s largest tech…
 
MNJ experiences a 3-4 times growth rate for SD-WAN last year and expects to do the same in 2021. Ben Niernberg, COO for MNJ Technologies, walks us through the reasons for the adoption rate increase last year and speaks to Don Witt of The Channel Daily News, a TR publication, about the continued growth that he foresees this year.Ben NiernbergThere a…
 
by Gary AudinVARs and MSPs need to continue looking for new revenue opportunities otherwise they will stagnate and eventually limit their business opportunities. Adding Unified Communications as a Service (UCaaS) to their portfolio is one such opportunity. There will challenges and competition from other VARs, MSPs, carriers, and OTT providers. Ent…
 
The STIR/SHAKEN deadline is right around the corner. By June 30, 2021, U.S. Communications Service Providers (CSPs) must implement STIR/SHAKEN call authentication, as mandated by the FCC, to help stop illegal call spoofing and robocalling. What do telecom carriers need to do to become compliant, and what does a post-STIR/SHAKEN world look like?Join…
 
As businesses grow, they start to have opportunities in international markets. They may also need to deploy international telecom services use due to the changing approach to work offices. There are lots of things to consider when expanding internationally, but one that we are seeing more of lately is VAT taxes. So says Bob Norberg, CMO of Cloud Ag…
 
In this podcast, Platform9 CEO Sirish Raghuram and Mavenir EVP & Chief Strategy Officer Bejoy Pankajakshan discuss how the two companies have partnered to accelerate the rollout of 5G services. The discussion underscores the current industry shift underway -- bringing cloud and telco closer together. During the podcast, listeners will learn how Kub…
 
The variations of Microsoft Teams have become a challenge to understand. There are big differences between Microsoft Direct, Native Microsoft Teams and 3rd party Integrators. CallTower’s, Chief Revenue Officer, William Rubio, breaks down the different options that empower business to collaborate effectively and efficiently utilizing Teams. In this …
 
“Their needs are very different,” says Anthony Karibian, Founder & CEO of bOnline. bOnline, a company that recently joined the CCA, focusses on the “micro-business” community of companies that have one to five users. Karibian says that this segment has needs that is different even in comparison to small companies of ten or more. In this CCA onboard…
 
As Mitto's Vice President of Business Development, Evgeniya Pikina is responsible for making communication happen. Dealing with carriers, aggregators and enterprises on a daily basis, her account management team helps navigate the complex world of A2P messaging. "No single day is the same," mentions Pikina in the podcast. Her mission is to use the …
 
Greg Zweig, Director of Solutions Marketing and Ribbon Communications speaks with Don Witt of the Channel Daly News, a TR publication about their latest addition of Operator Connect services.Greg first goes into the state of Ribbon, but quickly turns to the core of the discussion including the relationship with Microsoft.Greg ZweigAs a Teams custom…
 
Research conducted by Salesforce has shown an overwhelming 92% of customer interactions occur by phone and, according to CSO insights, 42% of sales representatives do not feel they have the right information before making a sales call. Dubber, the world's leading provider of cloud-based call recording and voice AI, solves these issues by giving sal…
 
“The balance in the conversation is always about the need for functionality but also the need to respect existing workflows, says Michel Ravasio, BDM at Imagicle. In this podcast, Michel reviews some of the reasons why mid to large companies choose the Cloud as the safest and preferred choice for Unified Communications. He also provides an overview…
 
Recently BroadSource announced that its EMU platform would accelerate the rollout of new device firmware for the providers. In this podcast, Haydn Faltyn, CEO of BroadSource and Michael Gliana, CTO of BroadSource discuss these developments. We learn how the migration of workers to remote models and the heightened use of a myriad of devices creates …
 
Teams is the fastest growing business app in Microsoft history. Voice providers are under pressure to Teams enable their service. To deliver change, without disruption. To provide enterprise-grade calling solutions within the Teams environment.Businesses are seeking the best of both from Voice and Collaboration tools, such as Teams. They are seekin…
 
Viibe Pro’s automated invoicing and usage rating module has been launched. This development adds automation to invoicing, enhancements to number ordering, number porting and tax liability reporting. The general availability announcement is a part of Viirtue’s larger vision of offering innovative ways of solving UCaaS reseller problems with automati…
 
The pace of innovation has accelerated as never before with the hard pivot to a virtual workforce in 2020 and the introduction of new technology and tools, more automation, and faster and more efficient ways to reach the market. These changes have had profound effects on the customer experience, the workplace affecting the channel’s ability to stay…
 
Dave Beagle, Head of Channels with Ooma, speaks with Don Witt of the Channel Daily News, a TR publication about their UC solution. He provides an in-depth discussion of Ooma Office and Ooma Enterprise and how each solution is implemented based on the customer needs.Before talking about a solution to the customer, Ooma asks probing networking, logis…
 
By now we know what a lock down looks like. But what happens when the various national health authorities finally declare it all over? According to Iain Sinnott, VP Sales at Uboss, what will transpire in the corporate culture will then be reflected in the demand’s IT departments will begin to roll out as they both accommodate and perhaps guide chan…
 
As digitally-native Gen Z begins to exercise more buying power and enters the workforce, their preferences and behaviors are impacting all facets of business, and the contact center is no exception. One of the most striking effects in the contact center is a clear shift away from traditional voice and phone interactions in favor of digital channels…
 
What comes next in the secondary market may not resemble what has come before, according to Dave Maik at Softthinks. In this podcast, Maik discusses what he will be presenting at the upcoming ASCDI disposITtion 2021 event. Maik will host a session called Redeploy 2021, where he will brief ASCDI companies on how to prepare for the post-Covid pandemi…
 
Most telephony service providers target certain segments of the market. Ooma delivers business solutions based on the size of the company and their individual needs. Most do not fit into the cookie cutter mold. Most need hybrid solutions with some premise-based equipment and the rest in the cloud. Ooma can do it all.David BeagleDave Beagle, Head of…
 
There has been a rapid and dramatic revolution in how video conferencing is changing the way we work. In 2019, video was used mostly by larger organizations from meeting rooms, with some forward-leaning companies enabling video for remote workers. But 2021 changed everything – suddenly everyone in organizations of all sizes was using video from hom…
 
The wireless industry in the US has always been careful to define industry guidelines for businesses that want to use text messages, whether for reminders to customers, marketing campaigns, or two factor authentication. The industry is moving forward to allow businesses to use regular local phone number -- "10 digit long codes" in industry parlance…
 
Glance CEO Tom Martin describes how Guided CX technology offers channel partners a unique opportunity to acquire new customers, build revenue within an existing base, and increase profitability. The conversation defines Guided CX technology, and dives into various use cases to illustrate how these services are delivering real value to enterprise cu…
 
The customer experience and contact center space continue to boom. Observe.AI, a leader in contact center AI, has seen a 300% revenue growth over the last year and added more than 100 new employees. Now they've added contact center industry Jon Heaps to lead Observe.AI's channel program as the company drives its next phase of growth.Visit https://w…
 
The pandemic really has mobilized us into a more digital way of life and the contact center is now the face of the brand, with the agent as the brand ambassador. Stands to reason organizations are investing not just in customer facing technology but also agent retention technologies. If organizations are going to deliver the outcomes consumers desi…
 
With a Partner Portal that automates the process of connecting to Microsoft Teams, carriers can brand their service and easily add business users whether they are SMBs or Enterprise. Micah Singer, Managing Director at TeamMate provides an inside glimpse of their TeamMate Connector to Don Witt of The Channel Daily News, a TR publication.Micah Singer…
 
Join Publisher Doug Green as he speaks to D&H Distributing’s Vice President of Cloud & Services Jason Bystrak and Nextiva’s Vice President, Global Channel Development Eric Roach about their new distribution relationship. D&H supports telecom resellers and MSPs in the corporate, small-to-midsize business, consumer, education, government, and healthc…
 
In the world of telecom expense management, glaringly obvious things can be overlooked by businesses, even if they can add up to big savings. So says Bob Norberg, CMO of Cloud Age Solutions. In this podcast, he argues that even if a business does not have the time or resources to do a thorough telecom audit on a regular basis, there are simple “hac…
 
by Gary AudinThere are many IP-based phones on the market but they’re not all the same. What communication system you are connecting to will drive your decision. Selecting the right phone for your environment must also deal with compatibility and interoperability. It’s easy to make a mistake. Watch this 5 minute EDUbrief video “Selecting VoIP Phone…
 
The channel is changing all the time. New resellers, new technology, new methods and more. If you are not staying current, you are being left behind.John De Los Reyes, the new CEO at Qotient, discusses his company strategy with Don Witt of The Channel Daily News, a TR publication. Each prospective lead comes at great expense and needs to be maximiz…
 
Disaggregation has been a hot topic in the telecoms industry recently. Last year, major operators such as BT, Telefonica, Deutsche Telekom, and Vodafone came together to voice their support to develop open, disaggregated broadband network gateways.Hannes Gredler, co-founder and CTO of RtBrick, and Richard Brandon, VP of Marketing of RtBrick, join t…
 
The Dialpad partnership with T-Mobile is a very synergistic one. Dialpad can sell internet connectivity and T-Mobile can sell Dialpad phone service to their businesses. Through the use of T-Mobile’s 5G and Dialpad’s AI powered calling, this becomes even more strategic with a much more powerful solution. Mike Kane, Vice President, Global Channel Sal…
 
Tim Brown called a restaurant to place an order and ended up launching a company. Brown’s call was put on hold where he was greeted by a live radio commercial from a rival eatery. Easy On Hold was born to offer businesses an alternative. Tim Brown is the founder of Easy On Hold. Even though his team has been at the music on hold business for 23 yea…
 
Video conferencing, mobile applications, business text messaging are among the acquisition driven services that Alianza has grouped together in what the company sees as a winning approach to a new season and era of choices for service providers. “For the first time, in the service provider landscape, Alianza is able to bring to market that full sui…
 
When it became clear that remote work was here to stay, businesses scrambled to provide workers with the appropriate tools. Companies of all sizes turned to automation solutions like those that Nintex offer to cope with the new strictly digital environment. With Nintex, businesses can automate their day-to-day processes and create automated workflo…
 
Podcast: Understanding Poly Grant Assistance Program (PGAP), Part 2 Healthcare The pandemic and the rapid adoption of telehealth might represent the greatest disruption of the delivery of healthcare in the history of medicine, according to Cheryl Henshaw, Director of the Poly Grant Assistance Program (or PGAP). Poly provides a value-added service (…
 
Selling business outcomes instead of by price, and other means, has emerged as the primary way the channel and MSP communities need to go to market, according to Masergy’s SVP Global Channels, Jim Glackin. In this podcast, Glackin discusses a dramatic change occurring in the market for communication services and how that impacts the front-line comp…
 
Microsoft Teams has become the largest collaboration tool in the market, and everyone wants in. The platform use has outpaced even initial estimates with 150 million active daily users at the close of 2020. However, its growth has also presented new and unexpected challenges for IT teams – which is where channel providers and solution brokers like …
 
“Our secret sauce is a product we built called VIIBE,” says Daniel Rosenrauch, Chief Technology Officer at Viirtue. VIIBE distinguishes Viirtue by offering a unique back-office solution for Viirtue’s partners, “… to have a successful VoIP business, whether its sales, marketing, quoting, taxation, invoicing, learning, we really try to give that to o…
 
As companies shift to virtual employees and servers are relocated or migrated to the cloud, IT managers and risk management teams should be concerned about growing opportunities for data mishandling that could result in a damaging data breach. It’s not just heavily regulated industries such as finance and healthcare, enterprise-wide data destructio…
 
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