Nate Brown : Officium Labs : Experts Not Agents - Redefining The People Who Work In CX


Manage episode 282889805 series 2422471
By Mark Hillary and Peter Ryan, Mark Hillary - Analyst, and CX Futurist. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

Nate Brown is the Chief Experience Officer at Officium Labs and the co-founder of the CX community CX Accelerator. He is based in Nashville Tennessee.

In this episode, Nate talks about the people who work in CX. How do we fix the "minimum wage" reputation of CX and how do companies attract the best talent and start treating them like experts?

161 episodes