E21: Applying Lean to Body Piercing with Stephanie Hill - May Happy Hour


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Case Study with Stephanie Hill: Prysm Piercing Shop

As a member and volunteer for the Association of Professional Piercers (APP) and having a partner who owns a body piercing studio, Stephanie Hill had the rare opportunity to share a Lean case study with a room of 200 international body piercers at an annual APP conference. Modified for the Lean Portland Happy Hour, Stephanie will share this case study of how she worked with her partner, Rob Hill at Prysm Body Piercing in Des Moines, Iowa, to increase profit using Lean practices. While members of the Happy Hour may not own piercing shops, they will walk away with approaches that are useful in any environment.

Stephanie is the owner of Light Bulb Moment Consulting, helping businesses and nonprofits find and fix problems related to client and workforce experience, capacity constraints, and profit. She has 20 years of experience working in Continuous Improvement and has her Master Black Belt in Lean Six Sigma. She also has certifications in Strategic Human Resources Leadership and Agile. Stephanie is passionate about Diversity, Equity, and Inclusion and has facilitated courses on the topic for more than 400 people. She recently led a webinar for the Iowa Lean Consortium entitled, “Diversity, Equity, and Inclusion for the Continuous Improvement Professional.” Stephanie has a master’s degree in public health from Des Moines University and a bachelor’s degree in Chemistry from Kenyon College.

Learn more about Lean Portland at https://leanportland.com/

22 episodes