Annette Hill public
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In this podcast I answer to a frequent question 'which customer service channel should I invest on?' Highlights of this episode below: 00:05 Intro and welcome 00:57 'Which customer service channels shall my brand choose?' 01:47 Why active listing is the first step to take before any decision 02:41 [Case study #1] How Hyatt hotels is piloting Facebo…
 
In this episode I'm glad to interview Danielle Sheerin, UK social customer service expert. Link to article –>http://bit.ly/1Q0EeV3 Highlights of this podcast: 00:21 Intro and welcoming Danielle. A1 00:49 Danielle explains her activity as social customer service consultant at her company BrightCultures.com A2 02:29 She fell in love with customer ser…
 
In this episode I'm glad to interview Billie Lou Sastre who is a social customer service expert for the spanish and latin markets. Read full article here –> http://linkd.in/1dgh0wL The highlights of this episode: 00:21 Intro and welcoming Billie. 01:21 Billie tells about herself and how she developed her broad expertise in social customer care as f…
 
Why people endorse you? Here's my experience about social networking Highlights of this podcast: 00:25 Setting up the table for dinner... 01:05 Why people endorse you? 01:55 How to take advantage of social networking. 02:09 Each online conversation is a BIG chance for you. 03:50 Reaching to a broader audience. 04:25 Greetings (till next one). Read …
 
In this podcast i give some inspirations to better plan your 2015 Business goals. Highlights of this episode: 0:29 Intro. 0:48 Do you really need Social Media predictions? 1:11 Review your current year's results. 1:51 Setting Social Media priorities. 2:15 Two inspirational articles* for you (links below in the "more juice for you" section of this p…
 
Check out the highlights of this 7th Social Antipasti Podcast: At minute 0:45 –> Intro: why Companies are concerned about their staff social behavior. At minute 1:30 –> At work/at home; how does your staff socially behave. At minute 2:11 –> Impulsive acts on Social Networks may affect your reputation and your life. At minute 2:47 –> a dramatic exam…
 
In the 6th episode of Social Antipasti podcast I'll be talking to you about the power of online audiences. Check out the highlights below: At minute 0:30 –> Intro: why your online audience rules. At minute 1:30 –> Clients are more aware than ever. At minute 2:05 –> Go where your audience is. At minute 3:55 –> Case study: Why Copyblogger set to clos…
 
In the 5th episode of Social Antipasti podcast I will tell you why and how you can deliver an excellent Customer Service. Check out below the highlights of this Podcast: At minute 0:40 –> Why your Customer Service needs to become more 'human'. At minute 1:30 –> Understand your clients' needs. At minute 2:15 –> The key to be competitive in the Socia…
 
In this 4th episode of the Social Antipasti podcast, I will give you some tips to help you face the new challenges deriving from Social Customer Care. Check out below the magic moments of this Podcast: At minute 1:00 –> Consolidate your Customer Care culture At minute 2:00 –> 5 points loved by every online customer At minute 3:25 –> Online conversa…
 
In the third episode of Social Antipasti I will help you challenge yourself so that you'll go on with your ideas and turn them into actions and projects. Read the full article -> http://linkd.in/1r3T2a4 Catch the best moments of this 5-minute Podcast: At min. 1:30 "how does it feel to leave your comfort area" At min. 2:30 "overcome your fears and b…
 
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