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EXECUTIVE COACH + GLOBAL BUSINESS LEADER ADVISOR. SPEAKER. AUTHOR. GUIDING SMART PEOPLE TO GROW INFLUENCE & CREATE OPPORTUNITIES Over 30 years, I have had the opportunity to work with fantastic organizations, impressive individuals and key industry leaders across six continents. Sitting in the corner office in both corporate and non-profit environments, I’ve attained, delivered and coached success in both the C-Suite and international board rooms. My diverse experience has provided cross-cul ...
 
For this new special edition podcast series, we’ve spoken with hundreds of Growth Marketing Leaders to discuss what it means to lead as a growth marketing executive in the face of adversity/change and periods of growth. With this series, we hope to help other marketing executives and growth marketing leaders navigate unchartered territories and learn from other tech driven growth executives within the tech D2C space. How can a Growth Marketing Executive ensure that everyone stays calm and co ...
 
Amazing Business Radio features customer service expert and New York Times bestselling author Shep Hyken who interviews leading business professionals and other customer experience experts. Each guest shares tips and insights on how to succeed in business. The bright business minds featured on Amazing Business Radio come from all over the world and include viral video stars, corporate CEOs, bestselling authors, thought leaders, and many other inspiring personalities. The show covers a variet ...
 
The Female Insight Zone is a 30-minute podcast sharing insights from women who have made an indelible mark in business and the path they took to soar. In each episode, host Maribeth Kuzmeski interviews an inspiring female business leader to reveal insights into successes, challenges, and how they have overcome... and won. Host: Maribeth Kuzmeski, founder of Red Zone Marketing, is a business development strategist, advisor to some of the largest financial services companies, bestselling autho ...
 
Join Carissa Bub--Host of Season 2 of the Team Coaching Zone Podcast--and today's leaders, entrepreneurs and coaches as we explore the art and science of team coaching in communities and organizations. Discover how team coaching can accelerate team development and performance, can foster the development of leadership cultures, can drive organizational change and more. Tune in for interviews with team coaching experts. Hear stories of "hits and misses" and essential lessons learned from condu ...
 
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show series
 
Top Takeaways: - Now more than ever, it’s incredibly important to pay attention to your digital customer experience. Most organizations have made the move to virtual, and all should understand how their customers are connecting with them. - The COVID-19 pandemic has accelerated what was already starting to happen in terms of technology. We have bee…
 
From college student to world domination and all the tough work that takes place in-between, this is the story of Oleksandr Kosovan. For this episode of Disruptive CEO Nation, we went to the Ukraine to speak with this tech-entrepreneur who has achieved what only others have dreamed of. As the creator of CleanMyMac, Oleksandr has witnessed his app p…
 
Top Takeaways: - The goal of customer service should be to answer questions, eliminate confusion and become your customer’s trusted advisor. - Customer service training is your most valuable asset. It is always worth investing in. - More often than not, customers leave companies due to a lack of transparency or authenticity. - An amazing customer e…
 
Top Takeaways: No matter what you’re selling, there will always be certain conditions of satisfaction. These will vary from situation to situation, but the basic underlying principle will always be the same: Does it meet the customers’ expectations? Get in the habit of having frank, transparent conversations with your customers. Communication is ke…
 
Whether you are in startup, scale up or running steady and strong, every business builder needs to be a great leader. In this episode of Disruptive CEO Nation, we speak with Tim Spiker, author, trainer, team builder and leadership development expert. As the founder of The Aperio, Tim can uniquely relate to entrepreneurs and the decisions and pressu…
 
Top Takeaways: - First you have to get customer feedback. Next you must respond to it. Then you should do something with it—as in, use it to improve internally. - Customer ratings and reviews can be a powerful employee motivator. If they know their performance will be graded, they may strive harder to achieve good results. - It’s important to ask f…
 
Top Takeaways: - Don’t fall into the trap of thinking your service is “good enough.” “Good enough” service is never good enough. - Customer expectations are evolving so quickly that companies don’t even realize they are failing their customers. By not meeting those expectations, brands will let down and lose customers. - Companies must utilize AI a…
 
A big part of any business is the basis for its tech framework. In this episode of Disruptive CEO Nation we speak with Karolyn Hart, an award-winning Canadian entrepreneur, technology executive, activist, speaker, author and Founder of InspireHUB. Our conversation transverses topics of digital experience platforms, data security, data ownership, an…
 
Top Takeaways: - Prioritize your company culture above anything else. When customers purchase from you, they’re really buying into your culture. - The first thing you do should be to define your company’s culture and values. Do this early on with intention instead of waiting for it to happen accidentally in the future. Be specific about what your v…
 
Listen Closely to Seasoned Amy Millard the CMO at VTS who has navigated several downturns on how to handle the unknowns that 2020 presents and her guidance for ensuring your team stays unified. https://rockettalent.co/podcasts/ --- Send in a voice message: https://anchor.fm/rockettalent/message
 
Top Takeaways: - Become a partner to your customer. Work to solve your customers’ business needs without trying to make a sale. - When selling technology, focus on solutions and success instead of the technology. Identify business problems and needs before turning to technology. - Lose the mindset of customer service happening only in call centers …
 
For this episode of Disruptive CEO Nation, we head to Texas to speak with Jeff Chastain, founder of Admentus and a professional Entrepreneurial Operating System (EOS®) Implementer. We have a candid conversation with Jeff about his own career and the motivation to establish his own business. We then focus on the challenges faced by all business buil…
 
Top Takeaways: - To understand Generation Z as consumers is to understand the future of your (and every) business. They are the fastest growing generation in the workforce, the number one generation of consumer trendsetters (they even influence Baby Boomers!) and the most likely to write positive things online and recommend brands to others. - The …
 
Top Takeaways: - The year 2020 has thrown us into the future technologically. This creates many new opportunities for companies to make their customers happy and make their lives easier. - Customers increasingly expect companies to take a stance on social issues. Remaining silent is no longer an option. Companies must have a point of view, share it…
 
What can you learn from a recognized Silicon Valley thought leader and strategist? A whole lot about market domination strategies. In this episode, we talk with Theresa M. Lina. the author of the best-selling book Be the Go-To: How to Own Your Competitive Market, Charge More, and Have Customers Love You For It. Every business builder knows they nee…
 
Top Takeaways: - It’s important for any and every business to measure the level of service they provide. After all, you can’t change what you don’t measure. Mystery shopping is one method of measuring the customer experience a business provides. - When designing a mystery shopping or other measurement/feedback program, it’s important to first under…
 
Top Takeaways: - An omnichannel customer service experience is about being able to meet customers at any channel they choose and create a seamless experience for the customer between different channels. - The difference between omnichannel and multichannel is having all channels work together rather than simply having more than one channel availabl…
 
Chris Locke is an innovative business growth and start up expert who has a legacy of working with corporates and individuals to build powerful, sustainable, and socially minded organizations. But aside from being a wealth of knowledge, we love the ease at which he approaches his conversations and clients – it makes him a pleasure to know. In this e…
 
Top Takeaways: - There must be a balance between artificial intelligence (AI) and human connection. As with any new technology, there always needs to be a human fallback. - The COVID-19 pandemic resulted in a massive shift in both business and consumer buying preferences and habits. Many companies were unprepared to make the shift to e-commerce, se…
 
TCZ Podcast #124: Andres Roberts: What Can Nature Teach Us About Coaching Teams? I’m very excited to be joined in this episode on The Team Coaching Zone by Andres Roberts, the founder of the Bio-Leadership Project and co-founder of Way of Nature. Andres' TEDx talk How Would Nature Change Leadership? – quickly made its way onto the global TED platfo…
 
Top Takeaways: - Good customer service and experience principles can be applied in any relationship—professional or personal. - Successful companies known for their innovation all share common cultural values of curiosity, grounding, discovery, trust and passion. Add these five elements into your relationship with your customers. - Secret #1: Curio…
 
Sometimes we meet entrepreneurs who amaze us and Jonathan Ogurchak, the Co-founder and CEO of http://stackpharmacy.com/, is one of those people. Jonathan stepped away from a lucrative career as a pharmacist to build a platform that could transform the way #pharma business gets done, and he did so as a father of two children with one on the way and …
 
Top Takeaways: - In order to build a company’s culture, you must lead with consistent values and reward the behaviors you want to see. - When your employees are in alignment with your company culture, you can trust that they will make decisions based on those values without the need for an over-abundance of rules. - A great company culture happens …
 
Top Takeaways: - Using video can be a great way to connect with your customers and collect their feedback. - In order to build a good customer experience, you must get close to the customer by speaking with them more frequently and understanding the path they’re on. Good CX is about connection and relationships. - It is possible to use technology s…
 
Top Takeaways: - Creating a good customer experience requires doing research. Learn about your customers and their expectations, then build your CX to meet those expectations. - To find out what your customers want, ask them! Incorporate conversations with customers into your business and CX model. Ask people who may not usually get asked. There ar…
 
Top Takeaways: - Companies can find success by identifying a specific problem and then solving it for their customers forever, turning it into a “forever transaction.” - Everyone is in the subscription/membership business whether they know it or not. Even if there is no traditional subscription involved, customers “renew” by returning to do busines…
 
TCZ Episode #123: Aileen Miziolek: Insights and Inspiration for Coaching Family Business Teams According to the World Economic Forum 70% of the world’s economy is made up of family businesses and 50% of the global workforce work in those businesses. Aside from the business case, I am passionate about coaching family businesses and have been looking…
 
TCZ Podcast #122: Jennifer Garvey Berger: Cultivating Leadership & Unlocking Mindtraps in Teams Given the astonishing experience of 2020 – which has confirmed that we have entered a moment of radical change and alteration - how can we as team coaches find deep and intentional ways to grow ourselves and our clients in order to better thrive in compl…
 
Pedro Pico is both an inspiring businessman and gem of a woman. For this episode of Disruptive CEO Nation, we head to Lisbon, Portugal and meet Pedro, whose motto is ‘My secret to get things done is getting started’. Pedro is a creative adventurer who has built a business out of his love affair with food. He produced his own cooking show on YouTube…
 
Top Takeaways: - Many companies will do “functional testing” to make sure their products work, but leave out “user testing” to ensure that their customers are having a good experience with their product. - Brands must remember that they not only sell products and services, but experiences. As much time and effort should be put into making sure the …
 
Top Takeaways: - Good customer service and experience is a competitive advantage; it sets your company apart from competitors. - Empower your employees to do whatever it takes to take care of the customer, not just for today or one transaction, but forever. - When you focus on taking care of the customer, the rest of your business has a way of work…
 
You know what they say, ‘Begin with the end in mind’ and that’s how you need to approach building your business. In this episode of Disruptive CEO Nation, we speak with Patrick Ungashick, author of Dance in the End Zone: The Business Owner’s Exit Planning Playbook, and the award-winning A Tale of Two Owners: Achieving Exit Success Between Business …
 
Top Takeaways: - Many people assume (wrongly) that diversity is about equal employment opportunity and affirmative action, which are actually government regulations. Diversity is about who’s on your team. - All metrics prove that if diversity and inclusion are part of your company, you will outperform your competitors. - Diversity of thought on you…
 
Top Takeaways: - Big companies often have more resources and can implement disciplined strategies, whereas small companies are nimbler and are often able to react and make necessary changes more quickly. - The difference between customer service and customer experience: Customer service is more immediate, often involves a human-to-human interaction…
 
TCZ Episode #121: Alison Cameron: What Does It Really Take To Transform Teams? In this episode Alison Cameron, an internationally acclaimed transformation strategist and I talk about what it takes to guide team leaders in enabling organisational evolution. I'm interested, how do we ourselves as team coaches, better understand what it takes to help …
 
TCZ Episode #120: Klaus Leopold: Reinventing Agile: Why High-Performing Teams Isn’t The Answer Before, during and for sure post the immediate crisis of #Covid-19, organisations today are having to reinvent themselves faster than ever before. As a behaviour change expert working with senior teams, I tend to focus on the human system itself rather th…
 
Sumaira K. Isaacs is a woman who knows the world and a woman the world should know. When we booked her, our intent to was to explore the close correlation between a country’s open borders and lively tourism to the opportunity for entrepreneurs to achieve business success, but we just happened to schedule this call amid the global COVID-19 pandemic …
 
Top Takeaways: - Money should not be your main career goal. You will achieve more success if you instead focus on becoming someone that people want to do business with. In other words, focus on building your soft skills and delivering great customer service. The money will follow. - A good customer experience has the potential to be your most power…
 
Top Takeaways: - The product or service you sell isn’t actually your product—the experience you provide your customers and clients is your product! In short, the experience is your product. - Your goal should be to create a beautiful product, and then elevate that product to another level through the amazing experience you provide. - Salespeople mu…
 
We invite you to spend time with Anna-Mieke Anderson, a B Corp founder and CEO of MiaDonna & Company and The Greener Diamond (www.miadonna.com). Named by Entreprenuer Magazine as one of their 100 Powerful Women in 2019, we thoroughly enjoyed discussing how the passions that inspire the birth of a business still require sound strategies to keep that…
 
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