Award winning podcast with real life stories about Conversion and Customer Experience Optimization. Discover new trends, tactics, tools, people and businesses doing remarkable work in the world of Conversion Rate Optimization. Past guests include Lukas Vermeer (Booking.com), Els Aerts (AGConsut), Roger Dooley (Brainfluence), Casandra Campbell (Shopify), Andre Morys (konversionsKRAFT), Dave Powell (TomTom), Bart Schutz (Online Dialogue), Stephen Pavlovich (Conversion.com), Weiwei Liu-Schröder ...
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Friction and Momentum in Brazil vs EU vs USA
57:58
57:58
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57:58
We talk about friction and momentum in the customer journey + differences in CRO practice on different continents.By Guido X Jansen
Eliza and I have a casual talk about how she got into CRO, how she is blending that with other disciplines and how she works towards understanding site visitors.By Guido X Jansen
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How you can practically optimize your forms
1:16:31
1:16:31
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1:16:31
I got two of the main form optimization experts around a table and asked them everything you need in order to improve your on-site forms.By Guido X Jansen
Live recorded at CH2021: How do you optimize for CLTV, hwre do you even begin and will you ever reach confidence in the metric at all...?By Guido X Jansen
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CRO Automation & building your (de)centralized CRO team
31:56
31:56
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31:56
Live recorded at CH2021: We discuss some CRO automations and if you should build a centralized or decentralized CRO teamBy Guido X Jansen
Live recorded at CH2021: Which is better, what should you prioritize and what are some common mistakes?By Guido X Jansen
Live recorded at CH2021: Session with Maaike & Robin (VVAA) about deploying chatbots and building retention campaigns.By Guido X Jansen
Live recorded at CH2021: Gerk and Simon state that CRO and SEO are dead. Long live CRO and SEO?By Guido X Jansen
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Localizing translations for international audiences
28:47
28:47
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28:47
Guido and Oscar discuss how localization can have a huge impact on conversion rates and how it's not only about strictly translating text.By Guido X Jansen
Ricardo founded and sold his CRO agency and we see this type of consolidation happening in more markets. Let's talk about that!By Guido X Jansen
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Visitor and customer survey insights for high-impact CRO
42:19
42:19
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42:19
Take a listen to CRO Expert Rich Page as he shares the secrets he uses to draw an incredible amount of insights from visitor and customer surveys.By Guido X Jansen
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Experimentation values & culture at scale: Linkedin
57:04
57:04
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57:04
We learn from Alexander Ivaniuk about Linkedins values of experimentation, the experimentation culture and how they manage to experiment at a massive scale.By Guido X Jansen
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Supercharging the customer journey with analytics data
41:52
41:52
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41:52
Learn how to make use of the higher speed of data to facilitate a change of focus from reactive reporting to complex live activation across channels, together with Steen Rasmussen.By Guido X Jansen
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Turn ice-cold traffic into thrilled-to-be-paying customers with high-converting copy
34:31
34:31
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34:31
Together with Eden Bidani we explore the common mistakes CRO people make when it comes to copy and how copywriting is different for the web.By Guido X Jansen
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Where to start when the company needs CRO, but doesn't know they do.
28:16
28:16
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28:16
In this episode we learn how to get companies into a CRO mindset so they are willing to buy CRO services/products and how to utilize user research in this fast changing environment.By Guido X Jansen
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Optimizing Conversion Rates by Working on Just One Page. Genius or Madness?
44:23
44:23
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44:23
Do you ever feel overwhelmed by all the CRO things you could be working on? Why not just limit everything you do to a single page... Would that even work?By Guido X Jansen
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Using text messages to improve conversions and retention
42:37
42:37
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42:37
Today we learn why and how to use SMS and other forms of text messages to humanize the conversations you have with your webshop customers.By Guido X Jansen
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Bayesian expected loss: Telling a complete story with data
46:39
46:39
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We learn how about the problems with (frequentist) statistical significance and how we can tell a (more) complete and clear story with data on expected losses.By Guido X Jansen
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Experience as UX designer in a very data driven company (Booking.com)
36:55
36:55
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From UX designer Alex Muñoz we learn how working at a very data driven company changed his work and processes for the better.By Guido X Jansen
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CRO Flywheel: How Microsoft Kickstarted the A/B testing Momentum and keeps it going
44:29
44:29
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44:29
We will learn how Microsoft enables employees to keep the experimentation flywheel turning faster and faster to support and motivate continued funding.By Guido X Jansen
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Top 10 reasons your A/B tests fail the Quality Assurance phase
1:09:43
1:09:43
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1:09:43
Abi Hough is an experienced QA specialist for online experiments and she'll show us the Top 10 reasons A/B tests fail... even before they go live.By Guido X Jansen
We learn how Tawab turned his CXL Growth Marketing minidegree and turned it into a full-time remote job working for a record label.By Guido X Jansen
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Browsers, cookies & server-side testing with SiteSpect
40:42
40:42
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40:42
We learn from Erwin about the latest developments around browsers, (1st and 3rd party) cookies and server-side testingBy Guido X Jansen
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Optimizing the user experience for an art shop/marketplace
32:13
32:13
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32:13
Abbey and I talk about how user experience and optimization are different for the marketplace/ art shops & we'll be looking at some interesting product filtersBy Guido X Jansen
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600+ psychological principles for driving behavior? Not even close...
1:14:15
1:14:15
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We learn why the whole concept of getting customers "hooked" is ludicrous and why there are way less behavioral principles than you might think.Shownotes: https://www.cro.cafe/podcast/psychological-principles-for-driving-behaviorBy Guido X Jansen
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Why humanizing data is so important, with Eltine van der Veer
46:25
46:25
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46:25
We learn how EEG data can give you behavioral insights and why it's important to humanize your data.Shownotes: https://www.cro.cafe/podcast/why-humanizing-data-is-so-importantBy Guido X Jansen
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B2B experiments on low traffic & building your own platform, with Chad Sanderson from Convoy
48:13
48:13
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48:13
We learn how B2B companies can run experiments too, even when you don't have heaps of traffic at your disposal.Shownotes: https://www.cro.cafe/podcast/b2b-experiments-on-low-traffic-building-your-own-platformBy Guido X Jansen
Let's demystify how we think and why we act with the authority in evolutionary psychology and digital marketing: Tim Ash.Shownotes: www.cro.cafe/podcast/unleash-your-primal-brainBy Guido X Jansen
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Confession time: Sequential testing and why machines won't replace us any time soon, with Merritt Aho
50:20
50:20
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50:20
Learn how you can responsibly peek at your data mid-experiment (gasp!) and why we think machines won't be replacing CRO's any time soon.By Guido X Jansen
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The 2020 State of Conversion Optimization Report, with Derek Gleason from CXL
46:09
46:09
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46:09
We learn the trends and new insights from our own optimization industry from CXLs yearly worldwide survey.By Guido X Jansen
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CRO Salaries: Agency vs Client-side vs Freelance
14:27
14:27
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14:27
Exploring the earning potential for different kinds of CRO work. From agency CRO specialists to those that work clients-side to freelance CROs.I quite enjoyed answering this question because I've been in all three positions: I've worked at agencies, then moved to client side and then finally took the plunge into freelancing. I've come to find out t…
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Experimentation at ecommerce SaaS company Shopify, with Casandra Campbell
40:33
40:33
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40:33
We learn how you can experiment on a SaaS product and learn how Shopify structures their optimization workflows.By Guido X Jansen
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How to run copy experiments & why you should differentiate, with Peep Laja
46:29
46:29
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46:29
In this episode we learn about the impact of copy on conversion and what things to take into account when running copy experiments.Shownotes: https://www.cro.cafe/podcast/how-to-run-copy-experiments-and-why-you-should-differentiateBy Guido X Jansen
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How to embed experimentation into Agile product development, with Jonny Longden
59:23
59:23
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59:23
Today I talk with Jonny Longden from Journey Further about embedding experimentation into Agile product developmentBy Guido X Jansen
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Are you a movie critic? You might be great at CRO! With Sumantha Shankaranarayana
58:02
58:02
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58:02
We learn how Kaspersky approaches and combines CRO for B2B and B2C and how a movie critic might make you a great CRO!Shownotes: https://www.cro.cafe/podcast/kasperskyPodcast Partners: Convert.com, OnlineDialogue.com, Sitespect.com, Contentsquare.com and OnlineInfluence.comBy Guido X Jansen
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Book launch: Online Influence, with Bas Wouters
45:02
45:02
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45:02
Together with the author we’ll explore what makes this a very practical book suited for all digital marketeers and how it's different from the books and content you already know from Cialdini, BJ Fogg and Kahneman.Shownotes: https://www.cro.cafe/podcast/book-launch-online-influenceBy Guido X Jansen
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Optimizing Consumer-to-consumer marketplaces, with Emily Oliver from musicMagpie/Decluttr
58:02
58:02
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58:02
Today we learn how to approach optimization for a consumer-to-consumer marketplace and Emily is able to share some recent experiment results with us.Shownotes: https://www.cro.cafe/podcast/optimizing-consumer-to-consumer-marketplacesPodcast Partners: Convert.com, OnlineDialogue.com, Sitespect.com, Contentsquare.com and OnlineInfluence.com…
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Switching gears when the pandemic upends your traffic, with Dave Powell (TomTom)
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33:56
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We are going to learn how TomTom was able to quickly switch gears when the pandemic hit and lot of people all over the world suddenly stopped driving.Shownotes: https://www.cro.cafe/podcast/switching-gears-when-the-pandemic-upends-your-trafficPodcast Partners: Convert.com, OnlineDialogue.com, Sitespect.com, Contentsquare.com and OnlineInfluence.com…
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Main pitfalls for CRO Agencies when working with clients, with Ricardo Tayar López (Flat101)
53:35
53:35
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53:35
This week we learn about the main pitfalls agencies encounter when working on CRO projects and how to prevent them.Shownotes: https://www.cro.cafe/podcast/main-pitfalls-for-cro-agencies-when-working-with-clientsPodcast Partners: Convert.com, OnlineDialogue.com, Sitespect.com, Contentsquare.com and OnlineInfluence.com…
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How to become a better CRO professional, with Abi Hough & Craig Sullivan
31:28
31:28
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31:28
Shownotes: https://www.cro.cafe/podcast/how-to-become-a-better-cro-professional Partners: Convert: convert.com/features Online Dialogue: onlinedialogue.nl SiteSpect: sitespect.com Contentsquare: contentsquare.com Online Invloed: onlineinvloed.nlBy Guido X Jansen
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CRO in a post-cookie world, with Lisanne Maatman & Dumky de Wilde (DEPT)
47:06
47:06
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47:06
Shownotes: https://www.cro.cafe/podcast/cro-in-a-post-cookie-world Partners: Convert: convert.com/features Online Dialogue: onlinedialogue.nl SiteSpect: sitespect.com Contentsquare: contentsquare.com Online Invloed: onlineinvloed.nlBy Guido X Jansen
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The 6 soft skills that CROs need to master, with Elise Maile
50:32
50:32
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50:32
Partners: Convert: convert.com/features Online Dialogue: onlinedialogue.nl SiteSpect: sitespect.com Contentsquare: contentsquare.com Online Invloed: onlineinvloed.nlBy Guido X Jansen
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Why your experimentation programme needs a risk profile, with Stephen Pavlovich (Conversion.com)
42:03
42:03
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42:03
Partners: Convert: convert.com/features Online Dialogue: onlinedialogue.nl SiteSpect: sitespect.com Contentsquare: contentsquare.com Online Invloed: onlineinvloed.nlBy Guido X Jansen
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Server-side experimentation, with Tom van den Berg & Ruben de Boer (Online Dialogue)
50:10
50:10
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50:10
Partners: Convert: convert.com/features Online Dialogue: onlinedialogue.nl SiteSpect: sitespect.com Contentsquare: contentsquare.com Online Invloed: onlineinvloed.nlBy Guido X Jansen
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Copywriting for Conversions, with Joel Klettke
49:47
49:47
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49:47
Partners: Convert: convert.com/features Online Dialogue: onlinedialogue.nl SiteSpect: sitespect.com Contentsquare: contentsquare.com Online Invloed: onlineinvloed.nlBy Guido X Jansen
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Make creativity a priority in your CRO process, with AJ Davis
36:56
36:56
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36:56
Shownotes: cro.cafe/podcast/make-creativity-a-priority-in-your-cro-process Partners: Convert: convert.com/features Online Dialogue: onlinedialogue.nl SiteSpect: sitespect.com Contentsquare: contentsquare.com Online Invloed: onlineinvloed.nlBy Guido X Jansen
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Why empathy is probably the most important skill for any CRO pro, with Amrdeep Athwal
44:31
44:31
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44:31
Shownotes: www.cro.cafe/podcast/why-empathy-is-probably-the-most-important-skill-for-any-cro-pro Partners: Convert: convert.com/features Online Dialogue: onlinedialogue.nl SiteSpect: sitespect.com Contentsquare: contentsquare.com Online Invloed: onlineinvloed.nlBy Guido X Jansen
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Why statistical knowledge is still crucial when running experiments, with Georgi Georgiev
43:52
43:52
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43:52
Shownotes: cro.cafe/podcast/why-statistical-knowledge-is-still-crucial-when-running-experiments Partners: Convert: convert.com/features Online Dialogue: onlinedialogue.nl SiteSpect: sitespect.com Contentsquare: contentsquare.com Online Invloed: onlineinvloed.nlBy Guido X Jansen
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Datascience can do what? with Emily Robinson (Warby Parker) & Lukas Vermeer (Booking.com)
30:20
30:20
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30:20
Shownotes: www.cro.cafe/podcast/datascience-can-do-what Partners: Convert: convert.com/features Online Dialogue: onlinedialogue.nl SiteSpect: sitespect.com Contentsquare: contentsquare.com Online Invloed: onlineinvloed.nlBy Guido X Jansen
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Things that are always broken in Analytics, with Arnout Hellemans & Charles Meaden
30:15
30:15
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30:15
Shownotes: cro.cafe/podcast/things-that-are-always-broken-in-analytics Partners: Convert: convert.com/features Online Dialogue: onlinedialogue.nl SiteSpect: sitespect.com Contentsquare: contentsquare.com Online Invloed: onlineinvloed.nlBy Guido X Jansen