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In this episode of the CX Show, we talk to Scott Tannen, Founder & CEO of Boll & Branch, about customer experience and how he's been able to grow the company by placing the customer and the company's ethical practices front and center.We also discuss Boll & Branch's first physical retail location and how they're bringing the digital experience to b…
 
In this episode of CX Insider, we talk to Kerri Nelson, Founder & CEO of CustomersFirst Now, about how customer journey mapping can really serve as a vital exercise for improving the customer experience. We'll also discuss the importance of understanding not only what customers say, but also what they do.Finally, we'll learn what it takes to operat…
 
In this episode, we talk to Ernan Roman about leveraging the voice of the customer to improve the customer experience. In particular, we’ll spend time digging into Ernan’s work with MassMutual and how their customers ended up influencing their marketing.We’ll also examine the gap between what customers expect and what brands deliver.…
 
SaleMove CEO Dan Michaeli chats with Seth Hall, SVP of Customer Service at Philadelphia Insurance Companies, about building a customer-centric support organization using Voice of the Customer. Seth also talks about a common customer support metric that has taken a back seat in his org.To learn more about SaleMove, visit bit.ly/2mjjX7H…
 
SaleMove CEO Dan Michaeli chats with Teron Douglas, Head of Platforms at Bank of America, about the unique challenges faced by Financial Services companies in delivering a top-notch customer experience. We also discuss how bots can be leveraged to move customers towards a real human interaction.To learn more about SaleMove, visit bit.ly/2mjjX7H…
 
SaleMove CEO Dan Michaeli chats with influential thought-leader, Steve Anderson, about the unique customer experience challenges currently being faced by the Insurance industry. We also discuss the role that AI can play and the importance of keeping the human element in the customer journey.To learn more about SaleMove, visit http://bit.ly/2mjjX7H…
 
SaleMove CEO Dan Michaeli chats with Karl Haller, Retail and Consumer Products Center of Competence Leader at IBM, about leveraging data to empower individual store manager to deliver a top-notch customer experience during his time at Brooks Brothers.By SaleMove
 
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