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Behind the Review

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Behind the Review

Entrepreneur Media, Inc.

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It’s no secret that business owners want to receive positive reviews and customers want to have a positive experience. In Behind the Review, Yelp and Entrepreneur dig a little deeper on both accounts. Hosted by Yelp’s Small Business Expert, Emily Washcovick, Behind the Review features conversations with reviewers and business owners about their experiences—whether it was one star or five stars—giving listeners behind-the-scenes insights into what was really going on. Restaurants, plumbers, f ...
 
Total Expert is the leading fintech software company that delivers purpose-built CRM and customer engagement for modern financial institutions. The Total Experience Platform unifies data, marketing, sales, and compliance solutions to provide a cohesive experience across the customer lifecycle. Total Expert turns customer insights into actions to increase loyalty and drive growth for banks, lenders, credit unions, and other financial services firms.
 
Amazing Business Radio features customer service expert and New York Times bestselling author Shep Hyken who interviews leading business professionals and other customer experience experts. Each guest shares tips and insights on how to succeed in business. The bright business minds featured on Amazing Business Radio come from all over the world and include viral video stars, corporate CEOs, bestselling authors, thought leaders, and many other inspiring personalities. The show covers a variet ...
 
Come join the CXNation and listen the CXChronicles Podcast! Each week we discuss all things related to customer experience, customer service, customer success & inside sales for today's world. Listen on your favorite podcast player today!Each week CXCP hosts amazing customer focused business leaders and dives into customer experience weekly updates, ideas for growing your business and team, CX SaaS news and industry updates and provides tons of value-first insights from industry leaders. CXC ...
 
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Experience This!

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Experience This!

Joey Coleman and Dan Gingiss

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Welcome to Experience This! where you’ll find inspiring examples of customer experience, great stories of customer service, and tips on how to make your customers love you even more. Always upbeat and the definitely entertaining, customer retention expert Joey Coleman and social media expert Dan Gingiss serve as your hosts for a weekly dose of positive customer experience. This show will help you attract and keep more customers so you can grow your business, increase your profits, and have m ...
 
"The Art of Start Up War" is a weekly startup investment podcast created by Brian Mac Mahon, the CEO of The Expert Dojo Startup Accelerator in Santa Monica, California. This podcast was built to educate entrepreneurs on how to avoid the 98% failure rate that ALL new businesses face. Your host and Sensei Brian, interviews the most influential global movers and shakers of early stage angel and venture investment right here in Silicon Beach. Tune in for new episodes each week on Tuesday at 10am ...
 
Companies around the world are using the Net Promoter System to deliver the voice of the customer to employees inside their operations and increase loyalty and customer lifetime value. Loyal customers spend more, stay longer and tell their friends about a company’s products and customer experience. The Net Promoter System Podcast, hosted by Bain Partner Rob Markey, digs deep into the insights and stories of leading Net Promoter practitioners and customer experience experts to find out how co ...
 
Winning Digital Customers | The Podcast is a live-interview style podcast focused on stories of large-scale digital transformations, told by the people who led them. We're showcasing the names, faces and stories of the folks who have been the impetus behind many major brands’ digital transformations, and taking a look at digital transformations in the context of the major areas in which digital has changed how and where we do business.
 
Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and w ...
 
The Optimal Path is a new podcast about product decision-making brought to you by the team at Maze. Join us for expert conversations with product people at Webflow, Github, and more. Every episode will uncover the stories, ideas, and approaches that drive success—and the optimal path for product decisions.
 
B2B Nation is a podcast from TechnologyAdvice that shares expert opinions and advice for B2B marketing professionals. Listen along as Director of Custom Content Mike Pastore sits down with entrepreneurs, CEOs, and thought leaders to learn about the complex avenues available to B2B marketers.
 
Want to know how to drive sales and get more training, facilitation and coaching clients? Thinking of becoming a freelance consultant or starting your own facilitation business? Training Business ® is definitely the show for you. The Training Business podcast helps freelance trainers, training business owners, learning and development professionals, facilitators and coaches like you to start, grow and scale your business. Every Thursday you get expert tips to help you market your training, f ...
 
Can Behavioral Science be good for your business? For the past 10 years, The Behavioral Science Practice of Ogilvy Consulting has proven time & again that indeed behavioral insights can lead to business growth, innovation and organizational transformation. The Ogilvy Consulting Behavioral Science Practice proudly presents ‘NudgeTalk Asia’. This show provides high-level concepts, insights, and proven techniques that show how Behavioral Science can be a powerful tool for building sales, design ...
 
A technology-focused podcast for C-suite leaders who are tackling digital transformation projects for the world's biggest companies. Every week, the CEO.digital Show will bring you open-ended explorations of markets, technology, trends, ideas and strategies – all with the aim of helping you deliver better results for your company and stakeholders. Our host, Craig McCartney (Managing Director of a specialist marketing agency), will be sitting down with industry leaders to discuss pressing bus ...
 
The Relentless is a podcast from Century21 Real Estate and Slate Studios that rethinks business, redefines success, and reimagines customer experiences. In Season 2, podcast host, author, and entrepreneur Kristen Meinzer talks to experts and thought leaders from a variety of industries about surprising ways businesses and entrepreneurs are redefining hospitality and delivering extraordinary experiences to customers. Be sure to check out Season 1 to hear host Dr. Julie Gurner and inspiring bu ...
 
Hosted by Allan Wille and Lauren Thibodeau, the Metric Stack podcast is the place to hear stories from founders, leaders, marketers, and more as they share how they succeed with data. Whether you’re struggling with data, reluctant to take the leap or maybe you’re a seasoned expert with years of experience, you’ll hear stories from people like you who have used data to grow and scale their business.
 
Service industry business expert Brian Harding draws upon his many years of experience to share insights, strategies, tactics, and ideas to help business owners in service industries (like contractors, home and auto repair services, IT providers, CPAs, and B2B businesses) overcome challenges in their businesses. Brian takes on a wide range of topics small business owners face with growth, delegating, customers, employees, and processes, as well as the internal struggles and fears small busin ...
 
The Intrepid Traveler is pulling back the curtain to reveal how some of the most extraordinary travel adventures are planned. Champagne toast at a secret destination in the Indian Ocean? An overnight in a Dark Sky Reserve in Africa on a night the Southern Cross is shining brightly? These are just two of the epic tailor-made travel adventures expert travel advisors can plan for their clients. But how do they plan these luxury retreats? And what other thrilling travel itineraries do they have ...
 
The Amazon Files is hosted by Kristin Ostrander a dynamic seven figure super seller and teacher who dedicates her energy to helping others start and scale businesses on Amazon. With 18 years of eCommerce experience, she is fully equipped to teach the necessary skills online sellers need to take their business to the next level. With a unique approach to Amazon, she created the Wholesale Bundle System & Framework™ Generating over $5 million in WholesaleBundle sales with her custom framework K ...
 
WE PROVIDE PROFESSIONAL ROOF RESTORATION SOLUTIONS ALL OVER MELBOURNE Are you tired of the frequent leaking or repairing of your roof? Is the overall impression of your residence being completely ruined due to the unsightly roof? If yes, then you can take the assistance of our roofing experts for restoring your old, worn out or even damaged roof, enhancing the overall curb appeal of your residence. Complete Roof Protection Compant utilizes the comprehensive approach for all types of roofing ...
 
The Bacon Podcast is part coaching that explains and educates you on various marketing tools, and expert interviews with successful people who share their knowledge and experience around their area of expertise!
 
Auxano Global Services is a technology-driven, smart web, internet marketing, mobile game development, and mobile app development company, working to build a comprehensive list of successful entrepreneurs and have served the needs of many clients and fortune 500 firms. Renowned for transforming our clients' digital fantasies into reality, we mark our presence in more than 100 countries worldwide, and the quality and brilliancy of our work are unmatched in delivering world-class services to a ...
 
In this podcast series, we will talk about how to communicate with every single customer over the phone regardless of the size of your company for better growth and marketing in business. We will share practical tips to communicate better with the customers and leads, embrace inbound selling, innovate faster with instant customer feedback, and grow your business easily with the help of freelance customer experts. We will also talk about behavioral science, why humans are irrational, and idea ...
 
What would happen if an expert in mindset, marketing, sales, and leadership with more than 30 years of entrepreneurship experience were willing to share the principles, playbooks, and processes he and his successful guests had learned with you? It would speed up your success. Welcome to The MindShift Podcast. Join host Darrell Evans and his amazing guests as they help you shift your mind so you can shift your results.
 
B2B selling expert, Ian Altman hosts the Same Side Selling podcast. Organizations rely on Ian to modernize their sales approach to achieve business growth. Ian draws on his experience as a former CEO of two decades to help people and organizations dramatically grow revenue. The Same Side Selling podcast features sales and business topics, as well as insight from industry leaders with proven success. Ian interviews some of the brightest minds who share proven methods to help YOU achieve succe ...
 
The For Your Success podcast is a lifestyle business podcast helping faith based authors, speakers, influencers and course creators to defeat the “you can’t do that” voices in your head by showing you that you’re never too old to start a business, never too small to grow your influence, and never too late to create an income or a business that allows you the lifestyle and legacy you want to have... Katie Hornor has grown from full-time donation-funded ministry in Mexico to international six- ...
 
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The CX Podcast

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The CX Podcast

Steven Van Belleghem

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Every month Steven shares his view on the latest customer experience, marketing and technology news in a short update. On a regular bases, you can also listen to (parts of) his keynote presentations and interviews with experts in the field of customer experience and technology. Steven is a thought leader on the transformation of customer relations and the future of marketing. He is an expert in inspiring companies to become true customer-centric organizations in this high speed digital world.
 
We are a devoted team of enthusiastic developers and marketers that work with well-laid ideas and insights combined with years of knowledge for project success and total customer satisfaction. We provide 360º solutions for your digital development and growth.We work with a rigorous and scalable digital experience creation approach to create solutions that combine the best of technology, design, and marketing to satisfy your consumers. We are committed to sustainability, assisting you in grow ...
 
The InspireCast Business Podcast is your leading source for real interviews and insights with leading customer experience and engagement experts featuring your co-host, Mirza Baig of Quadient. Each series of podcasts will feature a new real-life expert as co-host, so tune-in often to learn from top business leaders on challenges and best practices when it comes to managing your customers and the overall customer experience. #Business #Branding #Marketing
 
Healthy building expert Andrew Pace uses his 25+ years experience to produce this weekly podcast, dedicated to the discussion and education of home health and human wellness. With over 20,000 satisfied clients all over the world, Andrew has a keen awareness of the issues relating to chemical sensitivity, green building, mold remediation and toxicity reduction. As a healthy home consultant, Andrew continues to be sought after to assist on projects all over the world, but his true passion is t ...
 
The 1% Difference features Jason S Bradshaw a global customer experience expert, business transformation leader and international bestselling author. Each episode you will join a conversation with business professionals and other business experts who will share their experience and insights to help you grow your career and your business. The compounding impact of being 1% better each day, being consistently 1% better than your competitors is the key strategic advantage that will power your g ...
 
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Choice Words

1
Choice Words

Jason Heller - Persado

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In this insightful podcast series, Jason Heller, President of Persado and former McKinsey partner, interviews expert guests to explore the stories, data and strategic advice that business leaders need to communicate with their customers more effectively and unlock the hidden value in customer engagement.
 
Started in 2016, eCommerce Fastlane is now the top e-commerce growth and marketing education brand online for Shopify stores. If you have a Shopify business or have the inspiration to build a direct to consumer (DTC) brand that matters, you're in the right place to accelerate revenue growth. We help direct-to-consumer, DTC founders, online business owners, and entrepreneurs to grow revenue and build lifetime customer value for Shopify online stores. As Shopify experts, we release blog posts ...
 
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Fitness + Technology

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Fitness + Technology

Bryan O'Rourke: Fitness Industry Technology Council

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Welcome to the Fitness + Technology Podcast for club owners, operators, and fitness professionals! This show is your #1 trusted resource for the accelerating world of fitness technology. Each week, we bring you an expert interview with a global influencer at the crossroads of fitness and technology. You’ll get the insights, tools, and inspiration you need to stay connected to the pulse of what matters most for your fitness business in the age of exponential technologies. This podcast is brou ...
 
Roger Dooley is the author of Brainfluence: 100 Ways to Persuade and Convince Consumers with Neuromarketing, and has been studying the effects of psychology, behavior research, and neuroscience on persuasion and marketing in business, leadership and everyday life. In every episode, Roger shares brain-oriented tactics, along with the expertise of his guests, to increase persuasion with concrete, research-based neuromarketing advice. Guests include best-selling authors and thought leaders like ...
 
SEO Services in India specializes in innovative below-the-line marketing solutions, catering to business to business (B2B) and business to consumer (B2C) segments. Incorporate in June’15; SEO Service in India is established by Direct Marketing Experts with over 8 years of experience in transforming businesses with actionable data-driven insights across SMEs, Large Corporates & MNCs. SEO Service in India focuses on Digital Marketing, Search Engine Marketing, Social Media Marketing Solutions, ...
 
Welcome to Scale Your Sales weekly Monday 12 midnight GMT podcast, dedicated to learning from amazing experts and influencers to help you on your journey to Scale Your Sales. A show created for B2B executives, sales leaders, key account managers and customer serving professionals, to engage with lively conversations on customer experiences, strategic revenue growth and modern sales know-how. I am Janice B Gordon, the Customer Growth Expert. Sales is not a function of the business; sales are ...
 
SEO Services in India specializes in innovative below the line marketing solutions, catering to business to business (B2B) and business to consumer (B2C) segments. Incorporate in June’15; SEO Service in India is established by Direct Marketing Experts with over 5 years of experience in transforming businesses with actionable data-driven insights across SMEs, Large Corporates & MNCs. SEO Service in India focuses on Digital Marketing, Search Engine Marketing, Social Media Marketing Solutions, ...
 
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show series
 
"The satisfied customer is not a loyal customer. They're just satisfied for the moment." Howard is joined by the Wall Street Journal bestselling author, Experience Expert who has spoken in all over the world and the Chief Amazement Officer at Shepard Presentations, Shep Hyken. Shep walks us through the ins and outs of how to amaze customers. He arg…
 
Rohit Talwar, Founder and CEO of Fast Future, talks about how we’re in a one-time opportunity to rehearse how we want our future to be. He also says that now is a time to get back to basics, to start really actively listening, to focus on training and learning, and surround yourself with people who will encourage and challenge you and your ideas.…
 
In this episode of the Duct Tape Marketing Podcast, I interview Jacqueline Lieberman. Jacqueline is the former Managing Partner and the Head of Strategy Story Worldwide and the current founder of BrandCrudo. More About Jacqueline Lieberman: Learn more about Jacqueline's company: BrandCrudo Jacqueline's podcast: Uncooked Take The Marketing Assessmen…
 
Bill is skilled in Sales, Data Center, Management, Business Development, and Marketing. – More Coming Soon Learn More About Bill and Confluence LLC - CLICK HEREBy Brian Basilico: Author • Speaker • Online Strategist | BaconPodcast.com
 
In this episode, Nate Henderson, BILT’s founder and CEO, and Rob Markey discuss how to make a great customer experience an empowering experience, how to raise Net Promoter Score℠, and how BILT leverages analytics to improve customer sentiment. If you’d like to provide feedback on the show, please fill out our survey here. If you’d like to learn mor…
 
The Optimal Path is a podcast about product decision-making from the team at Maze. Each episode brings in a product expert and looks at the stories, ideas, and frameworks they use to achieve better product decision-making—and how you can do the same. You can connect with Benjamin on LinkedIn. Resources mentioned: Foundations of atomic research by T…
 
"it's not all about digital or all about a website, but recreating that in-store experience as well." Howard is joined by the Chief Marketing Officer of Circuit City, Victor Elman. Victor shares what caused Circuit City to go out of business and how it was able to rise from the ashes. Digital experiences can make different products look and feel th…
 
Welcome to CX Update #6! In this episode you'll find out what I mean by the ‘Top Gun effect’ in customer experience. I also explain how companies can create a strong customer culture and why I believe it’s time to introduce the TikTokization of our interfaces. Time for a summer break now, see you in September!…
 
Farm Ale Brewing stays true to the history of their old schoolhouse, while brewing exceptionally good beer. But they’re keeping things small and local to insure the highest quality ingredients, while supporting other local businesses in the area, and hiring employees for their potential, not necessarily their experience.…
 
Many of us selling our training and coaching are convinced that someone somewhere needs what we do and is willing to pay for it. But this is not always the case, is it? We’ve all assumed that clients need what we do. You need to ensure that what you are selling in the form of training and coaching is a fix to a problem, there is a cost to not solvi…
 
In this episode of the Duct Tape Marketing Podcast, I’m wrapping up the final part of a five-episode series where I’m covering one of my favorite topics: referrals. Here, you can listen to the first episode, second episode, third episode, and fourth episode of the Referral Generation series. Resources I mention: The full Referral Generation series:…
 
In today’s Shopify ecommerce podcast, my guest is Shri Kanase the CEO and Co-Founder from Yoru Marketing. They are a Google Ads marketing agency that helps Shopify ecommerce brands to scale consistently and steadily with PPC. Establishing omnipresence and market share via Google Ads is more important than ever before now due to Facebook inconsisten…
 
Have you encountered the VP of Business Prevention, the person who always finds a way to kill a deal? Instead of complaining about this person, you need to alter your approach to selling your product or service. You want to focus on discovering what key factors are important to this key decision maker and how you can best present your product or se…
 
Our platform connects merchants and consumers with sharable cash rewards so that merchants get more paying customers. A financial platform that connects brands, customers, and influencers with sharable cash rewards. Benjamin helps merchants with their existing customers by inviting them to join Benjamin and assign them branded cards for free. Merch…
 
Content marketing is more than distributing thought leadership and offering eBook downloads to attract leads. Your organization’s content can continue to serve your revenue organization (and your customers) as they interact with your sales and customer success teams. But your content can’t serve anyone if your team doesn’t know where to find it or …
 
I had a great talk with Alexis Lebedoff, the Country Director of Meta Belgium. Ten years after opening the Facebook offices in Belgium, it’s been a quite a ride with lots of exciting changes and challenges along the way. In this podcast episode Alexis tells me what he learned in that time and he talks about the huge impact of the Facebook-to-Meta t…
 
How to Use Customer Feedback to Improve Performance Shep Hyken interviews Adam Alfia, co-founder of Feedback. He has a firmly entrenched background in high-end hospitality and entertainment. He shares how companies can utilize customer feedback to create a great experience. Top Takeaways:  · There is a slow death of customer service. Many younger e…
 
No doubt you’ve heard somebody say “Insanity is doing the same thing over and over again and expecting different results” Of course that is true. But, more importantly, how do we stop doing the same thing over and over again once we’ve figured out we aren’t getting the results we want? In this episode, we will talk about one of the key things we ca…
 
Joining us this week is Cecilie Anker Andersen, Sitecore’s Nordics Region Vice President. She oversaw the expansion of Sitecore into Italy. During her time there, she picked up more than just Italian. She understood the struggles of CX and marketing leaders intimately. She also picked up on patterns that hold back enterprises from realising their C…
 
Is your business dying a slow death? Or maybe you don't even realize the mistakes you are currently making in your business that are leading it to its demise. You're in luck! Don Schmincke is the author of the Best-Selling book The Code of Executive and featured in the Wall Street Journal and USA Today. He is an Award-Winning Speaker, Researcher, a…
 
I have had more than one person question, “Why would you leave an area, where you have 22 or 40 years of connections to start over?”.I have asked myself that question a few times. The only answer I could give was, “It was time!” The key thing I am looking for is to find the connectors who can help me find places to plug in and prove my value before…
 
In this episode, my guest talks about creating partners collaborators, and allies for women in sales. men are key to this. she's written a book to help men to support women in sales to help them to develop a better language and culture the genders fairness and understanding this not only supports women but it supports men as well in growing their c…
 
Hey CX Nation, In this week's episode of The CXChronicles Podcast #174 we welcomed Gregorio Uglioni, CCXP an inspiring CX/CS executive who has come to be known as The CX GoalKeeper, based in Zurich, Switzerland. Greg has spent years helping a plethora of amazing companies with transforming and digitizing their CX/CS roadmaps. In short, Greg is a fo…
 
In today’s Shopify ecommerce podcast, my guest is Alexa Kilroy the Head of Brand of Triple Whale. They have developed an analytics platform for key stakeholders of Shopify brands looking to scale their businesses. Triple Whale’s (mobile-first) data-driven dashboard combines centralization, visualization, and attribution to illustrate KPIs in a simp…
 
This year, Amazon is holding not one but two Prime Days, so in today’s episode, I’m focusing on maximizing your profit during this event. After a word about the live class I’m running on doing wholesale for the holidays, I dive into what you can do to prepare your existing inventory for Prime Day, including checking and updating your listings, rais…
 
In this episode, I welcome Dustin Dale into the studio to discuss leadership and service. - The best customer experiences are transparent and straightforward - Great communicators tailor their messages to their employees to drive understanding - If you want to improve your recruitment and retention you must dig into what is causing people to leave …
 
In today’s Shopify ecommerce podcast, my guest is Shanif Dhanani the Co-Founder & CEO of Apteo. They are a marketing personalization platform that helps Shopify brands drive sales from personalized emails, SMS, and social media ads. Apteo predicts what your customers will do or buy next, segments them based on those predictions, and syncs those seg…
 
Samuel Monnie is an acclaimed speaker, author, and consultant focused on Marketing Transformation, and also co-hosts the “Across the Pond: Marketing Transformed” podcast. Today he talks about business responsibilities in the current societal climate focused on racial inequalities. He highlights some companies that have historically been focused on …
 
In this episode of the Duct Tape Marketing Podcast, I interview Jenny Weigle. Jenny has been creating, executing, and reviewing strategies for online communities for more than 10 years. She's worked with more than 100 brands on various aspects of their community strategy and implementations, including launch, migration, programming, and planning. M…
 
The customer experience has changed over the past few years. The expectations for access, immediacy, flexibility and convenience as customers have shifted and we must learn how to differentiate ourselves from competitors. In this week’s episode, Ian is joined by David Avrin. David is one of the most in-demand Customer Experience speakers and consul…
 
"The best ideas don't come from a blank sheet of paper." Howard sits with us to talk about the common mistakes we often make when we ideate. We need to generate a fertile field of ideas, but implement only a few of them. More often than not, ideas that don't look good in the moment could potentially solve a problem that may surface somewhere down t…
 
Have you seen the “Yelp Elite” badge on profiles on Yelp or encountered community managers in your city, but felt unsure about what their roles are in the business community? Emily sits down with Gabi and Aimee—two Yelp employees who got their start as community managers—to discuss the importance of community and explain the inner workings of local…
 
Many trainers and coaches don’t see themselves as marketers. It’s perhaps not your natural strength but you have to be able to market yourself so you can find people who need what you do. How do you market yourself right now? Public speaking? LinkedIn posts?Videos? Email marketing? For me, it’s all of these things and more. Today I’m going to give …
 
DC Glenn was born in Chicago, Illinois, and Steve Gibson was born in Omaha, Nebraska. Both moved to Denver, Colorado, as young children. They met at Manual High School in 1982, where both pursued their musical interests. Gibson played drums in the jazz band and attended audio engineering classes at an early college education program, while Glenn sa…
 
In this episode of the Duct Tape Marketing Podcast, I interview AJ Harper. Aj is an editor and publishing strategist who helps authors write foundational books that enable them to build readership, grow their brand and make a significant impact on the world. As ghostwriter and as developmental editor, she has worked with newbies to New York Times b…
 
Augmented reality and Virtual Reality are the most popular technological trends. Talking about Augmented Reality, it has the power to enhance business strategies and uplift the user experience and interaction. It is widely used for e-commerce, where the only thing that turns consumers down is the practical applicability of products in real life. Au…
 
Voiceoc helps companies to bring their entire commerce on WhatsApp by leveraging hybrid intelligence - artificial intelligence + human intelligence, therefore being the World’s most customer-friendly conversational AI on WhatsApp. This system offers a new level of convenience to customers by enabling them to explore & purchase products/services, ge…
 
Do you know that Rolling Stones song? “You Can’t Always Get What You Want?” It goes on to say, “But if you try sometimes, you might find, you get what you need.” I think that “Want” is a term that talks about the future. I WANT (desire to obtain) a cool new computer and desk in our new home in North Carolina. But since we have to live in an apartme…
 
Juanita Coley has had a long and productive career in call centers and workforce management, and we are here to talk about it all! Listen to find out her "why" in what she does, how she empowers herself and others to succeed, and in general has a lot of fun doing it. With her extensive experience in workforce management, Juanita and Dave definitely…
 
The Impact of Bad Customer Service on Your Customers, Employees, and ROI Shep Hyken interviews Christine Churchill, Founder and CEO of the Customer Service Institute of America (CSIA). She shares how organizations can identify, measure, and address issues to improve customer experience. Top Takeaways:  · Customers are smarter than ever before. They…
 
You ever feel like your employees just don’t get it? Like it just seems they don’t understand why you want or need things done a certain way, or why certain things cannot be done in a particular fashion? Of course you have. Tune in to learn one major thing you can do to solve this problem. Also... If you are ready to have an easier time building th…
 
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