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Digitally Irresistible

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Digitally Irresistible

Bernie Borges, V.P. Global Content Marketing at iQor

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On the Digitally Irresistible podcast, we cover the optimization of digital technologies and irresistible people that influence both employee and customer experiences. We feature professionals who are passionate about delivering a great customer experience. Brought to you by iQor and hosted by Bernie Borges, Vice President of Global Content Marketing.
 
Creating and maintaining a magical culture in any organization takes dedication and commitment. Dan Cockerell, a 27 year Disney veteran and retired Vice President of the Magic Kingdom, and host Jody Maberry share stories and insight to help you build the mindset you need to build a strong organizational culture. Come Rain or Shine will equip any leader with the tools to influence the weather in your kingdom for years to come.
 
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CX Files

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CX Files

Mark Hillary and Peter Ryan

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CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.
 
Process to Profitability: Tools and Strategies to Serve Your Clients and Grow Your Small Business is a weekly interview show featuring creative women who are growing their small businesses with a focus on serving their clients and customers well. We'll discuss tools, strategies, and processes that you can apply to your own business in a way that fits you. From online creative entrepreneurs to product creators, professionals creating their own way of working to those just starting out, we'll ...
 
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Navigating the Customer Experience

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Navigating the Customer Experience

Yanique Grant, Customer Experience Strategist, Entrepreneur

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Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
 
What would a law firm built by the founders of Disney, Four Seasons, Amazon, and Zappos look like? Lawyers (and other professionals) aren't in the same "service" industry as those companies, but that doesn't mean we can't benefit from employing their rigorous service mindsets. We give you inspiration and tactics to smooth out your processes, bolster your reputation, and increase your revenue - every episode of Five Star Counsel has actionable tips for you to build the firm that clients rave ...
 
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REFERRALS PODCAST

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REFERRALS PODCAST

Michael J Maher, Best Selling Author and Host of the Referral's Podcast

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Get more referrals with the Referrals Podcast. Thought Leader, Best-selling Author, Referral Master, and Host Michael J Maher brings you the best advice and insights on growing your business by referral and shows you how to take your repeat business and referrals to the next level. If you want to increase your repeat business and referrals, the Referrals Podcast is the show for you.
 
Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and w ...
 
This podcast is to help those in the Hospitality industry create an unforgettable guest experience that will ignite the potential in your team and turn your guests into advocates. It is designed to share and celebrate all the amazing people and things about hospitality. Interviews with leaders and those on the frontline discussing their personal experiences, insights, industry trends, and advice for those seeking a career in hospitality.
 
The Big Interview from the Customer Experience Foundation is our weekly podcast where we talk to the people at the sharp end of CX and Contact Centres. The Movers and the shakers, the innovators, the disruptors, and the people delivering in the real world who share their personal stories of their journey through our industry
 
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Experience This!

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Experience This!

Joey Coleman and Dan Gingiss

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Welcome to Experience This! where you’ll find inspiring examples of customer experience, great stories of customer service, and tips on how to make your customers love you even more. Always upbeat and the definitely entertaining, customer retention expert Joey Coleman and social media expert Dan Gingiss serve as your hosts for a weekly dose of positive customer experience. This show will help you attract and keep more customers so you can grow your business, increase your profits, and have m ...
 
We believe you should laugh and learn! 'The Intuitive Customer' podcast achieves this. Hosted by Colin Shaw, recognized as a global influencer on Customers, and Prof. Ryan Hamilton, Emory University discusses how you can improve your Customer Experience and gain growth. This review sums it up: "The dynamic between the two hosts absolutely makes this podcast. Each brings a unique take on the topic, their won perspective, and play off each other sense of humor. I come away after each episode w ...
 
Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier an ...
 
Customer experience (CX) is a brand differentiator. By humanizing business and intentionally DOING CX RIGHT, you gain happy customers who continue to buy and refer your brand to others. Stacy Sherman shares her 'Heart & Science™ proven CX framework to help you accelerate loyalty and revenue. She's also interviewing admirable keynote speakers, authors, business leaders across industries who share ACTIONABLE CX strategies and tactics too. Topics include: *Retaining customers and keeping them f ...
 
At first listen, it may not sound like they are talking business, but there is no denying the Nice Guys (Doug Sandler and Strickland Bonner) know their audience. If you are an entrepreneur and tired of hearing the same old rah rah static babble on all the other business podcasts out there, it's time for a breath of fresh air. Listen in, subscribe, or join the Nice Guy Community and become a Funk'nFan of the show. Relationships, honesty, trust and integrity build business today and that's wha ...
 
Join author, speaker, and leadership expert Zack Hudson on the Passing the Baton Leadership Podcast for topics including personal development, time management, leading well, entrepreneurship, relational leadership, work-life balance, and other relevant and timely topics. Have fun with Host Mike Floyd, Neha Shingane, and Zack as they cover leadership topics in this commuter-style radio show so that you can listen to and finish the episode during your normal commute to work, school or while ru ...
 
You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so broken and gives you the secrets to get around it.
 
WE’VE GOT A LOT TO SAY—THAT’S WHY WE MADE A PODCAST. And trust us, these are things you’ll want to hear. Manndatory Listening is a podcast about the hows and whys, dos and don'ts, and step-by-steps of leadership. We’re combining our own expertise—16 years of it—with that of leaders across dozens of industries to bring you applicable lessons for your own business and life. We're interviewing industry leaders and ourselves on the topics we know will make you and your business better. Put your ...
 
Welcome to the Wishpond Podcast Series. These podcasts, brought to you weekly by the Wishpond marketing team, deliver expert interviews as well as panel discussions, focused on the most influential stories, news and changes in the marketing sector. All our podcasts are designed to educate and entertain, ensuring our listeners leave with valuable and actionable strategies they can implement to find success online today.
 
It is so *avoidable*. Customers who silently vanish, members who unsubscribe without reason, students who don't return for your next course, clients who disengage. In this era of exponential abundance of customer choices, it is simply not enough to have "satisfied" customers. You must learn The 9 Principles of Customer Feedback - the rarely used psychological secrets - that will engage, retain and delight your people, creating a gravitational pull ensuring they will never leave you.
 
80% of businesses believe they deliver 'superior' customer service, yet only 8% of their customers agree. That's mad! You could drive a freight train through that statistic. And this is exactly why we created this podcast. Businesses need a whack across the head on where money is leaking (or in some cases gushing) out in the form of fair to middling customer interaction that creates indifferent customers. We're going to show you how to increase profits with zero or low cost tactics to retain ...
 
Joe Higgins is a highly regarded public speaker, an experienced business consultant, and a former high level executive. Joe's messages can inspire individuals or entire organizations to embark upon their very own Quest 4 Quality. Joe Higgins and Tim Edwards (founder of The InBound Podcasting Network) discuss The American Economy, Leadership, Customer Service, and Building Healthy Teams.
 
How do YOU stand out in today’s competitive marketplace? What does it take to sell uniquely…and serve remarkably? How can customers tell a difference between you and your competitors? “PROJECT DISTINCT with Scott McKain” reveals what it takes to soar above the crowd and dominate your market. You’ll discover the elements required to make your competition irrelevant. Subscribe and join Hall of Fame professional speaker Scott McKain daily! What if you don’t listen…and your competition does?
 
Stop spending your time caught in the weeds. Discover the ingredients to drive your restaurant business and culinary vision. Tony and Shawn have a long background in restaurants - both in culinary, marketing, customer experience, and operations. They can help you in this evolving economy Turn your casual customers into loyal guests, improve your safety, and grow your sales.
 
Katherine Sprung goes through the good, bad, and ugly online ratings and reviews of guest business owners in the food and beverage industry, in an open conversation. Expect honesty, comedy, and insight into the world of hospitality and its customers. Katherine Sprung, a 5 year business owner in the food industry, with 4 additional years of hospitality experience, working in restaurants and bars, invites a guest on the show, to go through their Yelp/Google/online reviews, discuss customer int ...
 
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Smart Man, Smarter Woman Podcast

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Smart Man, Smarter Woman Podcast

Steve Loates and Juliet Aurora: Entrepreneurs, Small Business

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Smart Man…Smarter Woman is a podcast for entrepreneurs by entrepreneurs. The co-hosts, Juliet Aurora and Steve Loates are business partners, authors, speakers and business owners. They are also husband and wife which makes for a very interesting dynamic in each show. 🙂 Most episodes will feature a guest speaker who will share insights and learnings from their own journey as an entrepreneur. All small business-related topics will be on the table from marketing, leadership, strategic planning, ...
 
Stories of your customers on their journey, and how they build or break relationships with companies like yours. Host Russel Lolacher shares real customer experience case studies in a 1950s radio drama narration style with modern tips and analysis. Born from The Upsell.com Blog, The CX Storytime Podcast: Tales from the Customer Journey presents true customers' stories including the impacts of their customer experiences, followed by valuable strategies on engagement and retention to help you ...
 
If you are looking for advice on how to start a business, increase sales. effective marketing, how to use social media, crowdfunding, business motivational techniques, list building and a lot more then Business Connections Live TV is here to help. Business Connections Live TV, live streams a programme from our studios every week with expert guests and analyse on how you can grow and develop your business. So if you need expert advice on LinkedIn for prospecting or you want to find out about ...
 
Welcome to Paying It Forward, Lessons From The C-Suite. This is the trailer that introduces you to the podcast. If you want to attain a C level position in your career, you need to understand what it takes to achieve that level of leadership. When you have access to successful entrepreneurs and senior executives who want to help you develop the skills and traits to become a great leader, it’s like having your own mastermind group to mentor and guide you. In a nutshell, that’s our podcast. Ea ...
 
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show series
 
Verint is an expert in the Voice of Customer and have been for over 25 years. Their Verint on the Engagement Capacity Gap report is essential reading for experience professionals today. Fleischaker emphasizes the critical nature of ensuring that you don’t overlook Voice of Customer data, which is crucial part, so you can optimize the relevance of t…
 
In this episode, I speak with Laurie Sudbrink about engaging, retaining, and maximizing employee performance. Are you putting your employees first so they are enabled to serve customers? Constructive feedback and performance management go best when you start with a positive intent Communicate how each individual contributes to the mission and visio…
 
Sponsors: Want to invest in the Nice Guys Podcast? Own your own little piece of it here- https://niceguysonbusiness.com/Invest You really need to check out Doug and Strickland's mastermind class on How to make money, grow your tribe, and build influence through podcasting. Check it out at www.turnkeypodcast.com/podcast Get your free E-Book 5 Ways t…
 
Keeping the Loyalty Loop Conversation Going Builds Relationships and Deepens Customer Loyalty This week’s guest is internationally acclaimed keynote speaker and bestselling author Andrew Davis. Andrew uses his captivating storytelling skills and marketing expertise to inspire and advise business leaders. Before building and selling a successful dig…
 
Daniel Hay is the CX and Digital Transformation Leader at Dow (Latam). He is based in São Paulo, Brazil. With a 125-year history, Dow is one of the largest chemical producers in the world with products that include plastics, chemicals, and agricultural products - it's an enormous global B2B operation and Daniel explains how they have learned from B…
 
On this episode of Come Rain or Shine, Tim Schurrer, Host of the “Build a Winning Team” podcast and former COO of StoryBrand, joins the show to discuss his story and definition of success. A man of many hats, Tim details his career trajectory and the journey of writing his new book, 'The Secret Society of Success.' Blessed with a host of backstage …
 
In the age of the personal brand and social media, it’s important to show your face in your business. But effective photos are more than just a basic headshot – your brand photos need to represent you, your personality, and resonate with your dream clients. Nathalie Amlani is joining me today to talk about how a brand photoshoot based in storytelli…
 
Today we talk about the three types of service failures that occur and perhaps why an apology is needed to begin with. We also cover tips to apologize in an authentic way. Join Zack Hudson as he helps you grow your leadership skills weekly. Passing the Baton podcast is hosted by Mike Floyd & Neha Shingane. Visit our website!…
 
Digital transformation is critical for all businesses today—but it isn’t something brands need to take on alone. Especially in the B2B world, involving customers in the transformation and making them valuable partners can lead to long-term success for the company, its B2B clients and their end-user customers. Transformation Requires Relationships D…
 
When's the last time you looked at your website's privacy policy? Do you even have one? Are you automating tedious tasks like this? Our guest this week is Donata Stroink-Skillrud, founder of Termageddon, a company that automates the creation of Privacy Policies, Terms of Service and more, and keeps those automatically updated on your site as your w…
 
Episode: 243 Title: BINGO - How This Cold Weather Realtor Got Red Hot Referrals Before his Competition Host: Michael J. Maher Guest: Chris Fritch Description: This episode is dedicated to the execution of a fun client event that led to deeper client connections and plenty of referrals. (7L) Referral Strategies and Podcast Topics: Events, Event Mast…
 
We have a return guest Jason Ten-Pow. Jason was on our podcast last year September and he has returned. Jason is the son of immigrants, moved to Canada with his family when he was seven years old. His passion for customer experience was sparked as a teenager while working behind the meat counter of a carnival-themed grocery store in Toronto, Ontari…
 
Learn about using parodies to catch attention and stop social media scrolling, putting your customers first in every aspect of your business, and building raving fans with a generous grace period. Bite-Sized Delight From the Episode: • B2B Doesn't Give You Permission to be Boring2Boring - follow the example of Emily DeBrito Brady (TikTok: @emdibrit…
 
As host of two podcasts The Domain Name Wire Podcast and The Podcast Guest Show Andrew Allemann understands how essential fine tuning your marketing is to build a community. Tons of success and hundreds of episodes to his credit, you’ll see that we all still have the “work in progress” sign hanging above our heads. Welcome Andrew to the podcast. Co…
 
How can you gain better relationships across channels – from marketing and sales to customer care and support? What are new ways to create a CX-focused culture across your business, including breaking silos and harnessing data to drive insights and actions that maximize customer engagement? Stacy Sherman and Celia Fleischaker, Chief Marketing Offic…
 
How many streaming services do you subscribe to? How many products are on Amazon Subscription in your Prime Account? Do you subscribe to satellite radio? How about music streaming? I think you get the point. We subscribe to everything. Subscriptions are as normal today as texting or drinking $6 versions of coffee that we can make for ourselves at h…
 
Sponsors: Want to invest in the Nice Guys Podcast? Own your own little piece of it here- https://niceguysonbusiness.com/Invest You really need to check out Doug and Strickland's mastermind class on How to make money, grow your tribe, and build influence through podcasting. Check it out at www.turnkeypodcast.com/podcast Get your free E-Book 5 Ways t…
 
Today I’m going to be talking about the behind the scenes of my website design VIP Day. I’ve done a couple of these with clients and so I’m really excited to share with you not only what a VIP Day is and how it works, but what I’ve learned and answer some questions that I get as a talk about VIP Days frequently. Whether you have a VIP Day yourself …
 
Faye Joubert is VP of Service Delivery at iSON Xperiences. She is based in Johannesburg, South Africa. Faye talked to Peter about the importance of CX and BPO partnerships, especially in the post-pandemic business environment where so many industries are coping with a rapid wave of change. https://www.linkedin.com/in/fayevaldajoubert https://isonxp…
 
Learn about getting back to basics when everything else isn’t working, how changing the rules can inspire creativity and innovation, and the state of local businesses in a post-COVID world. Bite-Sized Delight From the Episode: • Get Back to the Basics of Focusing on Existing Customers - after years of trying to chase new customers, JC Penney's new …
 
Are you comfortable with your online presence? Can you effectively separate your business and personal personas? Should they be the same? What are the Rules and guidelines for playing online, especially on Twitter? Our guest this week is attorney Ruth Carter of Carter Law and GeekLawFirm.com. Ruth's practice covers IP, social media and internet law…
 
Episode: 242 Title: Welcome to Sales! The 3 Most Important Cycles to Sales Host: Michael J. Maher Guest: Michael J. Maher Description: This episode is an excerpt from our Referral Mastery Summit 2021 where Michael is speaking about the 3 sales cycles that all sales people should know. (7L) Referral Strategies and Podcast Topics: Generosity Cycle, G…
 
We interact with money all day long—every time we pay for things, get a paycheck, check our bank balance or get a bill. How do those interactions make you feel? For most people, dealing with money brings fear, anxiety and the thought that there will never be enough. But Amanda Frances, money guru and best-selling author of Rich as F*ck, says the fi…
 
Matt Young is the CEO of UserVoice, the first (and we think best!) product feedback and research tool for software companies around the world. Matt started his professional career as a software developer, right when web browsers were released. He developed innovative solutions on the web well before SaaS and Product Management were the ubiquitous t…
 
Today we have a special guest Tim Schurrer with us. Tim spent ten years on Donald Miller’s Storybrand team, and now he is publishing an impactful book. The Secret Society of Success. If I had to boil down Tim’s book to one sentence, it is this: don’t become a big deal. When we think of success we picture climbing a ladder or being the boss. But is …
 
How would you like to create a 90-day plan that is realistic, includes actionable steps and provides an ROI that includes more than just money. Our guest today believes that parents deserve more time to enjoy their family. He empowers parent-preneurs with his 9-step blueprint to systematize their business, become more effective, and shave 10-20 hou…
 
Customer Science is a vital part of any organization’s future success with their customer experience. The combination of AI, behavioral sciences, and data is a powerful way to gain insight into your customers behavior so you can provide a proactive and perfect experience for them. But how good is the data you are feeding it? And are you feeding ALL…
 
How does blockchain and related technology impact customer experiences? How best to pivot strategies around customer service and marketing to stand out from competitors? Stacy Sherman interviews Adrian Swinscoe, a visionary and author, about business transformation and customer loyalty. He explains how our memories last, especially the bad experien…
 
In this episode, I share the leadership lessons we can learn from Harry Potter and how to bring to life in your daily work. - Managerial Courage Matters - Optimism is an attractive leadership leadership trait - Teams want to work for leaders with great character - You can't lead alone - it takes a team - Take the time build relationships It's time …
 
Sponsors: Want to invest in the Nice Guys Podcast? Own your own little piece of it here- https://niceguysonbusiness.com/Invest You really need to check out Doug and Strickland's mastermind class on How to make money, grow your tribe, and build influence through podcasting. Check it out at www.turnkeypodcast.com/podcast Get your free E-Book 5 Ways t…
 
Nadia Pace is a board advisor and executive mentor - she holds non-executive positions on several corporate boards. She is based in Malta. As a former CEO and with extensive CX experience, Nadia often advises on how to create success in the CX environment so Peter called to ask for her top advice. https://www.linkedin.com/in/nadia-pace-13513618/ ht…
 
Inviting and Answering Complaints Strengthens the Customer Experience and Improves Satisfaction This week’s guest is renowned business strategist Jay Baer. A seventh-generation entrepreneur, he has founded five multi-million-dollar companies and is the New York Times bestselling author of six books on customer experience and digital marketing. He h…
 
On this episode of Come Rain or Shine, Jody and Dan, are reunited on a Perch Community Cruise. Fresh off a workshop, Dan unpacks the qualities of a few hand-raising risk-takers who distinguished themselves during a live session. After requesting a volunteer during a speech, Jody explains how several individuals raised their hands despite not knowin…
 
So many business owners get caught up in client work as their business grows and find themselves neglecting working on their own business. Today I’m talking with Ashley Kang about leveling up your business with a CEO Day. We chat about why CEO Days are different from admin days and their role in a growing business. Ashley also shares why CEO Days a…
 
As part of our Mental Health Awareness Week campaign, we had a chat with Claire Bennett about the importance of Mental Wellbeing in the workplace. Claire talks about the myth around the assumption that mental health being just about ‘poor’ mental health, the cost to organisations with regards to mental health, how presenteeism is a huge issue with …
 
Since its creation, Lyft has been disruptive. It initially set out to eliminate the friction of getting a taxi. But over time, Lyft has grown into a transportation powerhouse. One reason for its success is its total focus on customers. When faced with the changes and challenges of the pandemic, Lyft took the opportunity to improve its digital servi…
 
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