show episodes
 
Helping Sells Radio is the enterprise software podcast for people who want to help customers achieve outcomes with software. We talk to technology professionals who work all over the customer journey, from marketing and sales to customer success and professional services, to unpack innovative ways people are taking a helpful approach with customers. Brought to you by ServiceRocket Media. helpingsells.substack.com
 
Community Signal is a podcast for experienced online community professionals, including those working in audience engagement, association management, developer relations, moderation, trust and safety, and more. It's released every two weeks and hosted by industry veteran Patrick O’Keefe. This is a very community-focused program. There are plenty of social media and marketing podcasts out there. That’s not what this is. Social media is a set of tools. Community is a strategy you apply to thos ...
 
Come join the CXNation and listen the CXChronicles Podcast! Each week we discuss all things related to customer experience, customer service, customer success & inside sales for today's world. Listen on your favorite podcast player today!Each week CXCP hosts amazing customer focused business leaders and dives into customer experience weekly updates, ideas for growing your business and team, CX SaaS news and industry updates and provides tons of value-first insights from industry leaders. CXC ...
 
Helping traditionally-minded sales and marketing pros become relevant by demystifying trending digital approaches. Why? To build stronger customer relationships. We also help curious, non-technical people talk the talk in B2B information tech and software. Hosted by Aaron Abodeely, a curious tech marketer and sales leader, who had a breakthrough when he learned about how tracking pixels, marketing automation, and simple video communications actually augment human interaction with potential c ...
 
Sales Hacker is the leading community for modern sales professionals, and this podcast is an extension of that.When you subscribe to this show, you'll get access to the latest sales tips, tactics, and strategies from thought leaders and practitioners. You'll learn sales techniques that you can use today. Whether you’re just getting started in your sales career or you're a seasoned veteran, this podcast is designed to help take you to the next level.Each episode discusses topics like: lead ge ...
 
Join Nils Vinje from Glide Consulting as he learns about top performers in the fields of Customer Success, sales, and SaaS. What makes a great VP of Sales? What is Customer Success, and how can SaaS companies use it to maximize revenue growth over time? Nils is an expert coach and previously worked as the VP of Customer Success at a hyper-growth SaaS company. This podcast is the intersection of business and personal development
 
The Uptake with Anna Chu is a new show on all things tech and community. Host Anna Chu will be traveling and introducing you to people all over the world as she follows the path of Microsoft Ignite The Tour. The show covers topics in the world of tech, as well as uncovers people’s journeys - and how-tos - of professional learning, development and community building. You will meet inspiring people in the community of tech and get inspired to be a part of a vast and expanding community in your ...
 
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show series
 
In this episode of the Startup Selling Podcast, I interviewed Stephen Steers. Steers Consulting Group is a global training and consulting company helping Entrepreneurs, successfully tell stories that get customers excited to buy. They don‘t teach you sales in school. They don‘t teach you how to be confident. They don‘t teach you how to be out in th…
 
Verl is the CEO of Claravine, a company that helps leading brands take ownership and control of their data from the start, for better decisions, stickier consumer experiences, and increased ROI. Their platform, The Data Standards Cloud, makes it easy for teams to standardize, connect, and control data collaboratively, across the organization. We ta…
 
Hey CX Nation, In episode #136 of The CXChronicles Podcast we had the pleasure of welcoming Jason Ten Pow, CEO at ONR based in Toronto, Ontario. Jason and his team show brands how to fundamentally transform their approach to Customer Experience. They help to re-set the CX dial, re-imagine relationships and build trust between brands and customers. …
 
In this episode of the Sales Hacker Podcast, we have Paula Shannon , Chief Evangelist at Lilt , a machine learning company focused on language translation. Join us for an engaging conversation about language, sales, career success, and embracing cultural differences in leadership. What You’ll Learn - How to open a regional office - When to use func…
 
How did the pandemic impact your relationships with your healthcare providers? Did telehealth enable you to continue seeing or connecting with your providers to receive the care that you needed? In this episode of Community Signal, Denzil Coleman, a telehealth coordinator, developing and maintaining digital health interventions at the Medical Unive…
 
In this episode of the Startup Selling Podcast, I interviewed Zach Stein. Zach is a multi-time founder and is currently helping lead Carbon Collective, the investment platform that makes climate impact investing = smart investing. Zach lives in East Bay, CA. Some of the key topics and questions that we covered in this podcast are: Carbon Collective…
 
David Jackson is the founder and CEO of TheCustomer.Co, which helps B2B SaaS companies profitably win, satisfy, retain and grow their chosen customers better than the competition. David is also interim chief customer officer at Deepcrawl, which is the #1 technical SEO platform for enterprise businesses. Prior to founding TheCustomer.Co, he founded,…
 
Dave Blake is the founder and CEO of ClientSuccess, which helps its clients deliver world-class client success, retention, and growth. Dave is back (previously on episode 52) and this time to talk about the relationship CEOs have with customer success. It is a complex one. On the one hand, CEOs know how important it is to retain and grow customers.…
 
Peter Voss is a pioneer in artificial intelligence (AI), and he coined the term ‘Artificial General Intelligence.’ He is also the founder, CEO, and Chief Scientist at Aigo.ai. For the past 15 years, Voss and his team at Aigo have been perfecting an industry disruptive, highly intelligent and hyper-personalized Chatbot, with a brain, for large enter…
 
Hey CX Nation, In episode #135 of The CXChronicles Podcast we had the pleasure of having Dennis Yu, CEO at BlitzMetrics based in Albany, CA on the show! BlitzMetrics is a digital marketing company that focuses on identifying & optimizing for key customer insights and works with amazing global brands like The Golden State Warriors, Nike, Starbucks, …
 
In this episode of the Sales Hacker Podcast, we have Amy Frampton , Head of Marketing at BambooHR and 15- year marketing veteran. Join us for a hilarious conversation about what’s changed in marketing lately, brushing shoulders with Marshawn Lynch, poaching SDRs and AEs from sales, and tips for employer branding. What You’ll Learn - Why trust is in…
 
In this episode of the Startup Selling Podcast, I interviewed Jason Bay. Jason is the Chief Prospecting Officer at Blissful Prospecting. He helps reps and sales teams who love landing big meetings with prospects—but hate not getting responses to their cold emails or feeling confident making cold calls. A few of his clients have included reps and sa…
 
Theresa Lina is the author of the bestseller, Be the Go-To: How to Own Your Competitive Market, Charge More, and Have Customers Love You for It. She is also a long-time Silicon Valley business strategist and practitioner who specializes in helping companies become differentiated, innovative, and more profitable market leaders. As founder and presid…
 
In this episode of the Sales Hacker Podcast, we have Moeed Amin , Founder and CEO at Proverbial Door and expert on the neuroscience of trust and decision-making. Join us for a great conversation about how buyers choose sellers, building (or breaking) trust, and common psychological mistakes sellers make. What You’ll Learn 1) Why sales is about trus…
 
In episode #134 of The CXChronicles Podcast we welcomed Nate Joens Co Founder at Structurely based out of Ames, Iowa. Structurely's conversational AI technology is leading the way in sales and marketing, structuring conversations to engage leads at scale. With two-way conversation, their AI Assistant engages online prospects, qualifies them for a p…
 
In this episode of the Sales Hacker Podcast, we have Moeed Amin , Founder and CEO at Proverbial Door and expert on the neuroscience of trust and decision-making. Join us for a great conversation about how buyers choose sellers, building (or breaking) trust, and common psychological mistakes sellers make. What You’ll Learn - Why sales is about trust…
 
When you’re a startup with the latest and greatest new product, there’s no shortage of interesting conversations. Everyone wants to see the new, cool thing you’ve built. But every demo feels like a fireworks show – everyone’s excited, you get lots of applause when it’s over, then everything goes dark. Getting deals to move through your pipeline fee…
 
In between his three albums, rapper Asher Roth has released several mixtapes, including 2011’s Pabst & Jazz and his The Greenhouse Effect series. The third entry in that series, The Greenhouse Effect Vol. 3, hit streaming services on September 3, 2021. But there’s something about his latest mixtape that makes it unique from every album, EP, and mix…
 
I put two and two together this week to hopefully come up with five. This is an episode about the fourth habit of highly effective people: seek first to understand, then be understood. This idea is based on my podcast appearance with Kristen Hayer on Transforming Experiences in Customer Success and from a recent The Heretic Newsletter edition on li…
 
Monday's are usually a day I'm feeling rested and ready to go for the week. Not today. As I sat there churning out my Morning Pages, I could just see where the day was headed. The coffee tasted bitter. My mind wandering everywhere. My brain felt spongy and dull. Today was supposed to be a day off from training to give my body a little extra break b…
 
In this episode of the Sales Hacker Podcast, we have Ajit Ghuman , Head of Product Marketing at Narvar and author of Price To Scale . Join us for a conversation about Ajit’s pricing philosophy, the effect that price has on customer satisfaction, and why the truth is better than feeling good. What You’ll Learn - The role of product marketing, perfec…
 
I've got this thing when I'm training called "Headlamp Miles" – it's the miles I knock out in before the sun comes up. This morning, I hit *start* on my Garmin at 4:16am today for a 10-miler. It's not so much that I have to practice #running in the dark (though it does help come race day...). It's more about making the time to train. I'm a husband …
 
Anita Toth is a churn crusher. In fact, she has taken her 20 years of academic research experience and created The Churn Crusher System for B2B SaaS companies to discover the real reasons behind why their customers churn. We talked about her ultimate guide to customer exist interviews, having purpose with every customer interview, and how her backg…
 
I don't know about you, but whenever I've got something that seems hard in front of me, I get a little anxious... 😳 I worry that I'm not ready... 😳 I worry that I won't do well... 😳 I worry the thing in front of me will be even tougher than I thought... This past week was like that EVERY DAY as I looked at my training regimen and work schedule. Aft…
 
In episode #133 of The CXChronicles Podcast we welcomed Mahesh Ram, CEO at Solvvy based in San Mateo, CA. Solvvy delivers brilliant customer experiences through its next-gen chatbot and automation platform. Their clients enjoy self-service rates as high as 70% along with higher customer satisfaction, better customer insights, and improved operation…
 
In this episode of the Sales Hacker Podcast, we have Jean Ayoub, Secretary General and CEO at International Social Service (ISS), a nonprofit organization that specializes in complex cross-border case management to protect migrant children. Join us for a convicting conversation about some of the challenges facing workers who reunite children with f…
 
This is a tough week, a transition week. As of today, I'm 3.5 weeks since the Western States 100 and 3.5 weeks until my next race – the Castle Peak 100k up in Tahoe. I've been running and training the last two weeks, but this is the real week to get back to race preparation mode – early mornings, getting out on the trail, two-a-day workouts, and a …
 
What moderation tactics have you used or seen as a mechanism to curtail the spread of misinformation in communities and on social media platforms? Word detection, link blocking, and digital stickers promoting legitimate information sources may immediately come to mind. But what would happen if you ran your moderation tools against URLs shared in li…
 
Kristi Faltorusso is the VP of Customer Success at ClientSuccess and she is BACK on the pod to finish what she started on her last appearance (episode 283) when we started to talk about her seven reasons software companies need customer success software. In this episode, we spend the entire episode walking through each one. And remember the deal, i…
 
Mike Arnold is the author of Slacking Off: A Successful Way to Work from Home. Mike has worked from home for 15 years. In fact, he calls himself a work-from-home entrepreneur. His career has put him in consulting roles with some nice brands like Cox Automotive, Verizon Super Pages and several major finance companies. The counterintuitive book title…
 
In this episode of the Sales Hacker Podcast, we have Tom Stern, President at Stern Executive Search and author of Fear Less, Sell More. Join us for a fantastic (and humorous) conversation about sales expression, the deliberate use of the voice as an instrument to create human connection. What You’ll Learn Voice, tone, and language manipulation tech…
 
In episode #132 of The CXChronicles Podcast we welcomed Eric Gibbs President, Americas at Ouriginal with headquarters based in Stockholm, Sweden. Ouriginal is the fusion of PlagScan and Urkund, two established and trusted names in plagiarism detection, and an authoritative European voice in the fight against plagiarism. Eric and has team have combi…
 
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