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In this podcast, Scott Britton (co-founder) and Andrei Newman (Product Marketer) at Troops.ai discuss the challenges high growth companies face and how to overcome them. They specifically focus on the human parts of work and how you can create a culture that brings out the best in your people and unlocks their full potential.
 
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show series
 
Data is nothing more than a collection of facts spliced by rows and columns. Yet, this simple concept is the single most important driver of innovation. SafeGraph provides Data-as-a-Service (DaaS) about physical places. The company is in a constant search for truth and lives to provide others with data to build innovative solutions. According to CE…
 
The “Good Guys” of the credit card industry, Ramp’s goal is to actively help customers spend less. We often are excited by reward points and bonuses when using a credit card; however, these incentives often delude us into spending more. Co-Founder and CEO Eric Glyman embarked on his mission with Ramp after discovering how customers were being decei…
 
In the mid 1990s, a group of MIT students stunned casinos by winning extraordinary amounts of money playing Blackjack. These students, utilizing a data-driven card counting strategy, gained notoriety and became the subject of acclaimed books and films such as Bringing Down the House and 21. One of the team members, Jeff Ma, went on to become a 4x f…
 
Coming up with an idea and raising capital to execute on it is often seen as a “chicken or the egg” situation. According to Stephanie Fox, COO of Thrasio, having a viable idea comes first. Thrasio, which acquires and grows brands on Amazon, began with no outside funding when it bought a milk frother brand on Amazon. 3 years later, with over 150 bra…
 
Checkout.com, already a leader in the payments space across Europe, is poised to make a splash in the North American market. With complex regulatory issues and technological inefficiencies to deal with, driving revenue initiatives is a massive challenge. However, that is exactly what CRO Nick Worswick was tasked with when he joined the company in F…
 
Salesforce is synonymous with CRM. The cloud based company’s enterprise offerings were recently bolstered by the landmark acquisition of Slack for nearly $28B. Bill Patterson, EVP and GM of CRM at Salesforce, had a front-row seat to this monumental integration. Bill joined hosts Scott and Andrei to discuss the synergies gained from the Slack acquis…
 
The idea for Rapyd was born when Arik Shtilman realized that there was no all-in-one financial services platform. Despite discovering the solution to this problem, the company failed to raise $3 million on just a $5 million valuation. Over $800 million in funding later, and with goals of becoming a $100 billion company, Rapyd is poised to be the pl…
 
Chris Koehler, currently serving as CMO of Box, has seen it all. He took the path less traveled all the way back to his days at Adobe. While heading Box’s customer success department, Chris interviewed several CMO candidates before stepping in and filling the role himself. His experiences across distinct business areas provide him with a unique per…
 
Chances are you were directed to this episode via a shortened url. You might not notice, but these shortened links are everywhere. Behind the scenes, Bitly is hard at work, shortening over 600 million links per month. CEO Toby Gabriner joined the show to share the lessons he’s learned from his 9 months working the role. The biggest shift in corpora…
 
TripActions, founded just 5 years ago, quickly became one of the fastest growing companies in Silicon Valley after disrupting the $1.5T corporate travel market. CRO Carlos Delatorre joined the company shortly before the business world was decimated by the covid pandemic. Despite travel reaching a near standstill, Carlos helped the company vastly ex…
 
From 1 employee to over 600 in just four years, BlockFi is leading the pack in the cryptocurrency space. CEO Zac Prince joined Scott Britton and Andrei Newman on the Built by Humans Podcast. Listen in as he discusses the future of crypto and the catalysts that have contributed to BlockFi’s exponential growth. Here are some quick takeaways: One inno…
 
NuCalm might be the most revolutionary company you’ve never heard of. Blending science-fiction and reality, it is a patented, FDA-approved system to effectively reduce stress and improve sleep. NuCalm CEO Jim Poole joined hosts Scott and Andrei on the show to illuminate how the product works. This episode is a must-listen for anyone struggling with…
 
On today’s episode of Built by Humans, Bandwidth Chief Customer Officer Ryan Henley joins the show. Along with hosts Scott and Andrei, learn about how to manage the balance between keeping customers satisfied today and in the future. Some key takeaways: Customer success today is a listening organization that is always trying to understand what cust…
 
CRO of Harness.io Jason Eubanks joins the show to discuss the importance of intrinsic motivation in the business world. He outlines his process for motivating employees beyond just salary and benefits. Join hosts Scott and Andrei as Jason unpacks the ‘why’ behind working. Some key takeaways from today’s episode: Employees cannot reach their full po…
 
In today’s episode, Founder and CEO of Drift David Cancel joins the Built By Humans podcast. Listen in as David outlines his philosophies for being an effective leader. Some key takeaways: Accepting that the future is out of your hands is an important step towards personal and professional growth. Finding a balance between quality and quantity when…
 
Carrie Lazorchak (CRO of SimilarWeb) joined Scott Britton and Andrei Newman on the Built By Humans podcast. Here are some key takeaways from the conversation: Personal and social engagement is a big factor in the satisfaction individuals find in their jobs. Millennials are highly adaptive and crave a variety of experiences which means managers have…
 
Emery Wells (CEO of Frame.io) joined Scott Britton and Andrei Newman on the Built By Humans podcast. Here are some key takeaways from the conversation: It’s very difficult to market something (and capture people’s attention) when you build in an iterative fashion. Building a culture of excellence is incredibly difficult because excellence itself is…
 
Today on Built By Humans, CEO of FinancialForce Scott Brown talks about managing the complex relationship between an organization’s chief revenue officer and its chief financial officer. As a former CRO, he shares his insights on how to make that relationship magical for company success. Plus, Scott gives us an inside look into how FinancialForce i…
 
Today we’re joined by Christian Lund, Co-Founder and Chief Product Officer of Templafy, the document automation company revolutionizing how enterprises manage their brand and content on the cloud. Christian shares his experience going from CEO to CPO, making transparent communication key to company culture, and finding the right role for the right …
 
Rowan Trollope (CEO of Five9) joined Scott Britton and Andrei Newman on the Built By Humans podcast. Here are some key takeaways from the conversation: Thanks to technology, businesses no longer have to trade good customer service for a healthy margin. Leaders have to create an environment where people feel that level of psychological safety to be …
 
Marcus Jewell (CSO of Juniper Networks) joined Scott Britton and Andrei Newman on the Built By Humans podcast. Here are some key takeaways from the conversation: The buying community is getting a lot younger and they are a bit less interested in the relationship part of a sale. We doubled down on AI and micro-motivation tools to gamify the sales jo…
 
Jerry Colonna (CEO of Reboot.io) joined Scott Britton and Andrei Newman on the Built by Humans podcast. Here are some key takeaways from the conversation: Becoming a better human is difficult because we are deathly afraid of confronting the parts of ourselves that we do not like. One of the biggest fallouts of not normalizing struggle is that we pr…
 
Taylor Brown (COO of Fivetran) joined Scott Britton and Andrei Newman on the Business Is Human podcast. Here are some key takeaways from the conversation: You have to make a decision about how good you want to be (and hire the people that match that level). Fivetran tries to strike the balance between being a value-based and performant culture Peop…
 
Rob Gonzalez (CMO & co-founder of Salsify) joined Scott Britton and Andrei Newman on the Built By Humans podcast. Here are some key takeaways from the conversation: Creating things is really hard to do unless you have huge blocks of time. You always want to assume that people are operating with good intentions. Preparing for 1v1s and career develop…
 
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