show episodes
 
Scaling a fast-growing small business can seem daunting, especially when you’re cut off from operational resources normally reserved for larger enterprises. As a world-renowned business infrastructure expert, Alicia Butler Pierre has dedicated the past 16 years of her career to closing this knowledge gap. Each Sunday, she and her guests pull back the curtain of their successful businesses to share the people, processes, and tools to scale. If you’re an ambitious entrepreneur seeking actionab ...
 
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show series
 
Every U.S. Dollar in Research & Development (R&D) tax credit yields $20 in new economic activity. With that kind of return, why don’t more small businesses take advantage of these tax credits? Answering that question is what led Lloyed Lobo on his fintech journey. * With a background in software engineering, Lloyed was already familiar with technol…
 
When Jason Cavness joined the US Army at 19, he took a test to determine his optimal career starting in the military. He had a choice between working as a parachute repairman or working in Human Resources (H.R.) He chose the latter - the allure being the opportunity to live in Germany. * 25 years later, he retired and through a chance encounter met…
 
You've probably heard the expression, “It takes money to make money.” But what happens if you’re never given a fair shot at getting access to money? This is the dilemma of too many small businesses. They can’t grow, let alone scale because traditional banks won’t lend them the money required to invest in hiring more people, streamlining key process…
 
Benjamin J. Shapiro produces and hosts not one, but two, top-charting podcasts – MarTech and Voices of Search. Considering his success, it’s hard to believe that none of it may have happened were it not for the rejection he faced right after college as a door-to-door salesman. * That rejection, coupled with sales training, eventually led Ben to eBa…
 
Stephanie Espy is one of the 19% of women (and 3% of women of color) who earn an engineering degree in America. Growing up in a family surrounded by scientists, engineers, and mathematicians, she considers herself “lucky” considering such grim stats. Lucky because she had a type of exposure growing up that many girls and young women don't. * After …
 
Does hearing about robots or robotic technology trigger doomsday images of nonhuman entities taking over with unbridled power? That fear is often rooted in the unknown. And that’s why technologists like Dean Hamilton are so important. As a Partner and Chief Technology Officer (CTO) at Wilson & Perumal, he knows that education is necessary in squash…
 
Obscurity will kill any business. No matter how great your products or services are, if enough people don’t know about them and patronize your business, then it won’t matter. The odds appear to be stacked against small businesses in increasing their visibility. How can they compete against their larger, more established competitors when they have l…
 
With a background in writing and product design, Tracy Hazzard has a history of being an early adopter of technology. She had the foresight to start her first podcast in 2015 as a means of testing the 3D printing market. And it’s a good thing she did because the lessons she and her husband/business partner learned eventually led to their co-creatio…
 
We’re excited to bring you a new season of the Business Infrastructure podcast and it’s going to be a game-changer! Kicking things off is Jay Jemal, a Sr. Technologist and the Founder of Blucidy - a revolutionary SaaS company that combines the power of Blockchain, Big Data, and Artificial Intelligence. * If those tech terms sound scary, then you’re…
 
Podcasting has been around longer than you might think. Although the pandemic caused a surge in both listenership and creators, there are some shows that have been around for a long time. Entrepreneurs on Fire (EOFire) is a nearly 10-year-old podcast with over 100M+ downloads and 3,240 episodes and counting! This is the final episode of Season 13 –…
 
As the Chief Operating Officer (COO) of PSS Gary Nickol aptly describes his role as, “…the glue between staff, customers, and the community.” PSS is a visual aid and communication tools company for educators. Their growth was once stagnated by a top-down leadership model. That is until new owners came on board. Gary championed a bottom-up model, on…
 
Sharon Idahosa is on a mission to reduce world hunger and ultimately make food scarcity a thing of the past. Following an internship in the oil and gas industry, she realized the source of her stress was rooted in ignoring her passion. So, she changed direction and pursued a degree in agriculture instead. Now, she’s the founder and CEO of Lifex Agr…
 
Trillion-dollar companies aren’t built overnight. It takes a customer-centric model, a willingness to fail, and a relentless pursuit of innovation paired with operational excellence. No one knows this better than Tim Leslie. He’s the corporate law attorney turned former 20-year Amazon executive that led the expansion of Prime Video into 200 countri…
 
Lynda Martin grew up in a family of entrepreneurs, so it was only natural she’d become one herself. But when she started her first venture, her co-founders didn’t think women belonged in leadership. So she left, started Goodwin Growth Works, and never looked back. Also armed with a strong background in staffing and H.R., she’s on a mission to “…rep…
 
In 2012, Hassan Dantata found himself alone in a hospital room. He’d just had a bone marrow transplant that required isolation for two months with a 50/50 chance of survival. With nothing but his “imagination and a dream” along with a burning desire for a smartphone, his resourcefulness led him to become an eBay vendor. Eventually, he graduated fro…
 
Lauren Hisey thought she wanted to be a lawyer until she took some law classes and realized she didn’t have a passion for it. A chance encounter working at a call center while in college helped her discover that her true love was in operations. She went on to have a successful career working at AT&T and Nielsen, leading projects that saved both com…
 
Back in the early ‘70s, Dr. Frank Barsi escaped communist Hungary in the cover of night. He swam his way to Austria and eventually arrived in America with literally just the clothes on his back. Determined to start a new life, he quickly joined the U.S. Army. He would later go on to earn multiple engineering degrees. It was at his first job out of …
 
Let’s be honest, talking about data (and business infrastructure) might not seem like the most exciting thing. Too often we associate these topics with machinery and not humans! That’s why Michiko Wolcott says we need to “De-tech the tech.” It’s the foundation for her success as a strategic consultant. Michiko grew up in Japan. Although she was flu…
 
When Dr. Jeffrey K. Liker began working at the University of Michigan, he was asked to be part of a research team to study American and Asian car manufacturers. One company stood out – Toyota. He then spent the next 20 years studying the Toyota Way – the management system responsible for them becoming the world’s leading manufacturer. His first boo…
 
Carol Sanford has 40+ years of experience working with leaders of companies looking to grow and change the world for the better. As she puts it, “My essence is to disrupt certainty.” But let’s be clear, she’s not a coach or a consultant. Instead, she’s a resource focused on increasing people’s capability for consciousness. Through this consciousnes…
 
Supply chains represent the people, processes, and technology required to move goods and services from production to consumption. And yes, every organization has one. Airplanes, railcars, ships, trucks, pipelines, and broadband all represent the arteries through which our goods and services are transported. This is Tim Dooner’s (aka “Dooner”), spec…
 
Emily Thompson epitomizes being boss. In fact, six years ago she co-founded a podcast by the same name, and it quickly became a formidable movement for creatives around the world. But her success didn’t start there. It began with her love for geography. That love spawned a series of successful businesses with the latest being Almanac Supply Co. – a…
 
Hi, I’m Alicia and for many years, pricing was admittedly my Achilles heel in my business. With so many pricing models and strategies to choose from, I always found it easier to price products than services. Eventually, I began to seek counsel from pricing experts as well as a variety of renowned books backed by research. As I consumed this informa…
 
As a physician, scientist, MBA, and certified life coach, Dr. Soliman is a self-described lifelong learner. One important lesson he’s learned is that, as leaders, we make many energy-depleting decisions throughout the day. This impacts our ability to operate at peak performance. In this episode, he teaches: 1) why we should focus on energy manageme…
 
As an Executive VP at HubSpot, Alison Elworthy witnessed the company’s diversity evolution up close. Now, she’s advocating for diversity among departments that receive investment priority. In this episode, Alison explains what a Revenue Operations (RevOps) business unit is. She also reveals how HubSpot’s new Operations Hub software can transform a …
 
What do Katie Couric, Lenny Kravitz, and Marie Forleo all have in common? They've all been styled by Elsa Isaac. As a preeminent wardrobe fashion stylist, she draws from her Eritrean heritage to tailor looks that ditch conformity, celebrate the diversity of her clients’ body shapes, and aligns with the images they want to project. In this episode, …
 
Jennifer Wang began her career with a major advantage. Being Chinese-American, speaking fluent Japanese, and having lived in multiple countries as a child afforded her an appreciation for cultural differences. Now, as a prominent event planner, she imbues this with every project. In this episode, Jennifer speaks openly about the importance of havin…
 
Attend a top-ranked university, check. Move up the ranks at IBM, check. Become a CEO by age 40, check. Shellye Archambeau is unapologetically ambitious and achieves what she believes. But it’s not by accident. As one of the first black women to lead a high-tech Silicon Valley company, she embodies hard work, strategic planning, and carefully crafte…
 
When it comes to traditional and new media, Steven Cuoco has been there and done that. So, when he describes himself as the “WikiLeaks of Public Relations,” it’s for good reason. In this episode, he taps into his 25+ years of experience to give a no-holds-barred masterclass on pitching and presenting to media. You’ll learn breakthrough strategies t…
 
Lily Allen-Dueñas is a modern Renaissance woman. Her work in marketing, the arts, and yoga has led her to teach and interact with women around the world. Now, as the Interim Executive Director of The State of Women Institute, she has a platform to amplify the voices of this under-represented and marginalized group. In this episode, Lily describes t…
 
Len Samborowski moved up the ranks to become a Colonel in the U.S. Army. Realizing he would not become a General, he retired after 30 years. Transitioning to civilian life led him to an assistant football coach position and later a college professor, but it did not come without challenges. In this episode, Len shares why a veteran’s knowledge of th…
 
Tonia Morris noticed shifts in team makeup as she climbed the corporate ladder. Teams were composed of diverse generations which led to challenges and opportunities. After she became an Executive VP of H.R., she resigned and founded SimplyHR. Now, she’s known as the “Generational Connector.” In this episode, Tonia provides a blueprint for navigatin…
 
Gregory Brown’s mother was told her son would never graduate high school. Not only did he finish high school without attending special education courses, but he also graduated from college. He never let cerebral palsy hinder him. Ultimately, his childhood love for computers led him to become a digital strategist. In this episode, Greg shares his pr…
 
When Punam Saxena’s family relocated to a small town in Georgia, her neighbors asked what tribe they belonged to. They mistakenly thought her family was Native American, not Indians from India. Growing up ostracized, she knows the impact of social isolation and vowed to do something about it. In this episode, Punam shares her process for coaching p…
 
Jesse Torres is the American-born son of Mexican immigrant parents. Growing up in multi-cultural Los Angeles, he’s not uncomfortable being around people who looked different from him. So, as he grew his consultancy, ArroyoWest, building a diverse team came naturally. He’s also no stranger to technology. In this episode, Jesse shares how leaders can…
 
We’ve come to the end of another amazing season of the Business Infrastructure podcast. In this episode, Alicia does her traditional end-of-season monologue, but with a twist – she talks about the people, processes, and tools that set the foundation to scale. And, as she explains, none of this work was in vain, as evident by the special announcemen…
 
Although the barrier to entry into the fashion industry is low, it’s also fickle and highly competitive. Yet, when Kevin Afuwah and two childhood friends started Royal Kulture, their unique spin on dashikis took off! Soon, they found themselves relocating from NYC to L.A. for cost-efficient production. In this episode, Kevin reminisces on how they …
 
“Scaling must be done with scientific precision.” Sage advice from branding expert, Maureen Mwangi. She helps product-based companies become retail-ready with strategies rooted in data analytics and marketing research. In this episode, Maureen takes us on her journey from watching her parents build a strong brand in Kenya to her scaling products fo…
 
Laura Cathcart Robbins is an avid reader and dreamed of one day penning her own book. In 2018, she arrived excited at a popular writer’s retreat, only to leave dismayed when she realized she was the only black person there. Soon, an article she wrote about her experience went viral on the Huffington Post. It led to a movement that quickly grew into…
 
Amal Hassan is living proof of the tenacity required to build, grow, and scale a business. She started a contact center three different times only to be forced to shut down. The fourth time was the charm. Now, Outsource Global employs over 850 people with clients in the U.S., UK, and Japan. In this episode, Amal gives us a behind-the-scenes look at…
 
Lynn Bonner’s tenure at Big 4 consulting firms, as a VP at U.S. Bank, and as a Founder is a trifecta of scaling success stories. She knows it takes energy, leadership, and action to get things done. As the CEO of her firm, Action Leadership Lab, she applies agile and digital transformation principles from her corporate experience to scale her clien…
 
There are several ways you can scale your company, one being a Merger & Acquisition (M&A). But be careful. As Jeffrey Musgrove warns, “M&As always make sense on paper. The difficulty is the people part.” With a career that spans wealth management, operations, and private equity, he knew what to look for when he merged his consultancy with Think Sys…
 
Henry Kaminski started his marketing agency, Unique Designz, on a high. The clients and money flowed in. But all of that changed after Hurricane Sandy. Suddenly his bank account had a negative $2,500 balance. Down but not out, he invested in a course that gave him the tools to rebound. Then he had a different problem – more business than he could h…
 
Scaling your subject matter expertise may seem impossible, especially when people think consulting firms can’t scale. It isn’t true, as evidenced by Dorie Clark. She went from growing up in a small town to becoming the #1 communication coach in the world as well as a prolific author, speaker, and professor. How? In this episode, Dorie teaches organ…
 
There’s no one way to scale, but a common and critical component is business infrastructure. Outgrow, a digital content marketing and technology company, is proof. In this episode, Saksham Sharda, the CIO and Creative Director at Outgrow, shares their 3-pronged approach to becoming New York’s top B2B software company. Now, they’re expanding globall…
 
“Don’t grow alone. Ask for help.” Wise words from serial tech entrepreneur and investor, Jeff Wald. And he would know. After studying the causes of his first company’s failure, he resurfaced, and, in true entrepreneur fashion, started another company. And then another. When he founded WorkMarket, he knew that scaling from 8 to 8,000 salespeople req…
 
If accounting is the language of business, then technology is the language of scale. And today’s successful leaders must be fluent in both. After working as an engineer and B2B salesman in Silicon Valley, Aman Agarwal started an education company to close the widening technical fluency gap he noticed among leaders. In this episode, he shares his eq…
 
Kathleen Black values business infrastructure - it’s the basis for how she became one of the top real estate professionals in North America! She says, “When systems are clear, people are empowered.” Now, she teaches other high performers how to build the most efficient and productive teams in the world. In this episode, Kathleen shares insights on …
 
In this Season 10 finale, host Alicia Butler Pierre unpacks the importance of converting “why” into “how” when facing business challenges. She uses this conversion as a backdrop to give updates on all guests and their respective workflows and technologies. Alicia also shares four lessons she’s learned about operating a business in 2020. A special t…
 
Tasked with creating something that does good for the world, nine 10th and 11th graders conceived the HydroHat. It’s a wearable technology designed to reduce heat-related stress and injuries. Though rejected by MIT for a $10k development grant, they forged ahead and formed a company called SenseHydro. In this episode, these young inventors/entrepre…
 
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