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This technology podcast explores the newest tools, solutions, industry trends, and current best practices in the world or IT. Whether you are a pro or new to Enterprise Service Management, hear from certified IT experts as they share real process-driven techniques for improving service delivery, the customer experience, and digital transformation.
 
The AXELOS Best Practice Podcast – the essential (audio) guide to help you and your organizations create better outcomes while promoting best practice within IT service management (ITSM) and Programme and Project Management (PPM). Our two regular hosts, AXELOS’ ITSM Ambassador Akshay Anand and PPM Ambassador Allan Thomson, will speak to guests from a variety of backgrounds. They’ll share their insight, knowledge and opinion based on their own experiences and professional expertise. We’ll sha ...
 
Are you an IT Manager trying to update the infrastructure to meet the business' ever changing needs while at the same time struggling to maintain stability? How to combine flexibility and reliability?Veris Associates, Inc. specializes in helping companies meet the demand of infrastructure evolution and availability through implementation of best practices processes. Our clients can sleep at night. How about you?Listen to the following articles by clicking the "Listen Now" button.
 
Welcome to AllThingsITSM. This is not a destination focused purely on ITSM, but a site that embraces all things IT and the ways that IT impacts the business both good and bad. From buzzwords like DevOps, Lean IT and the rest, to the latest and greatest in tech tools, service management, project management and best practice frameworks of all flavours. Our goal is to deliver the one destination that has everything you need if you are concerned about the value business gets from IT. So welcome ...
 
Host Dan Turchin, PeopleReign CEO and InsightFinder advisor, explores how AI is changing the workplace. He interviews thought leaders across high-tech who share their experiences and insights about artificial intelligence and what it means to be human in the era of AI-driven automation. Learn more about InsightFinder, the system of intelligence for IT Operations: http://www.insightfinder.com. Learn more about PeopleReign, the AI platform for employee service: http://www.peoplereign.io
 
Frankly IT is the straight-talk podcast for IT leaders who want to boost the performance and efficiency of their technical teams. Tackling everything from service desk and IT project management to tech and business trends that are changing the way you work, we go off the beaten path to bring you interviews, insights, and analysis from worldwide experts and fellow tech leaders who’ve cracked the success code. Featuring practical tips and news you can use, each bi-weekly episode will leave you ...
 
Popular Ivanti, HEAT, Neurons, Ivanti Service Manager (ITSM), Ivanti Asset Manager (ITAM), Ivanti Self Service Portal, ESM Topics Gregor has been providing Ivanti HEAT Best Practices, Development, Consulting, Architecture & Design for Ivanti Neurons, Ivanti Service Manager (HEAT), and Asset Manager, since 1996, that's 25+ years, 100+ implementations Developing, streamlining workflows, business processes for fortune 500 companies and Ivanti Business Partners (Kifinti Solutions, DDS IT), world ...
 
Need the latest education in IT Service Management, Project Management, Leadership, Team Building, Communications, Negotiation and more? Veris Associates, Inc. provides both open-enrollment and custom, on-site training for your company. The following articles are available in podcast format also. Simply click the "Listen Now" button.
 
Join the brightest SolarWinds minds and IT industry influencers, as they cut through the jargon and give you the tools you need to grow and keep your tech knowledge razor-sharp. Come with questions—leave with actionable steps and practical insights. Have ideas for future episodes or topics? Tweet us @ SolarWinds using #TechPod.
 
PM Happy Hour is the place for frank and honest discussion about real world issues in project management. We do it in a way that’s not too dry, though it may get a bit salty from time to time. Each episode, your hosts Kim Essendrup and Kate Anderson we will cover a problem faced in project management today, and share practical advice, real-life examples and the occasional project horror story. Not only that, but every podcast is also an online class! Our host is a PMI Registered Education Pr ...
 
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SkillFront SkillFront: Skill Platform For Professionals. SkillFront (https://www.skillfront.com) Is The Premier Skill Development and Official Credentialing Organization, Compliant With ISO/IEC 17024:2012 Standards For Certification Bodies. RESOURCES & LINKS: SkillFront: https://www.skillfront.com SkillFront is a public-benefit certification body that provides education and certification services. SkillFront operates under industry-approved international standards and requirements, and maint ...
 
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show series
 
When you hear the term service desk, what generally comes to mind? Perhaps it’s to get a password reset, maybe ordering a new laptop, your run-of-the-mill asks for IT. Have you ever considered how the service desk could become a more central resource to the business, providing more than services for IT alone? SolarWinds® Head Geek™ Liz Beavers sits…
 
We have with us Chief Information Officer of Posten Norge, Arne Erik Berntzen. ARNE ERIK BERNTZEN is the CIO at Posten Norge. His passion is the interaction between technologies and business development and how compnaies can grow in a sustainable way. He has experience from consulting services and different roles within postal and logistic operatio…
 
CJ & The Duke discuss one of the most important workflows you should have on your ServiceNow platform: Terminations. - What's at stake - How to prep - Technical and process points to be aware of. - Measuring success ALSO MENTIONED IN THIS EPISODE - The Catalysts Episode - Perspectives with Matt Beran - WSJ: It's time to get rid of the IT Department…
 
Matt Cowell started QuantHub in 2018 to help upskill and reskill employees to prepare for careers in data and AI. The QuantHub data skills platform exists to satisfy the growing demand for data-fluent team members. Amazing organizations like Uber and Southern Company use QuantHub to improve data literacy for employees. Plus, Matt's the first Alabam…
 
SkillFront Free Scrum Video Training Scrum Masterclass Live Event Video Recordings (10+ Hours Training — NEW) Ladies and Gentlemen, last week has been ridiculously busy and exhaustive for both Erkan Sutculer and Yeliz Obergfell, but also a fun week for us. We can only hope that you enjoyed watching the classes as much as we did while we were presen…
 
We are joined again by one of our favorite guests, Tim Creasey, Organizational Change Wizard. This time he shares 12 different methods for creating better alignment with your team and your stakeholders. In this first part of a 2 part episode, we share the first 6 of these hacks to help get two people on the same page. 7- Marathon Measures 8- Contex…
 
Jingle bells, jingle bells.. WAIT, say what? Christmas Lights? What do Christmas Lights have to do with Ivanti HEAT Neurons?? EVERYTHING!!! If your dashboards aren't lighting up like a Christmas tree, and yes I mean green for good and red for bad, for your KPIs and Metrics, including Hours of Operation Calculations, Averages, Percentages, Trends, a…
 
At COP26 - UN Climate Change Conference, countries committed to new, ambitious targets for reducing greenhouse gas emissions this decade. Delivering on these promises will rely on the development, financing and scale up of green technologies. China and India, the two biggest producers, consumers and importers of coal, sparked the last-minute drama …
 
Dan Grunfeld, former professional basketball player and operator at Lightspeed Venture Partners, discusses the parallels between sports and entrepreneurship. His grandma's escape from the Holocaust inspired him to share her story, one he has been writing for five years. Dan's family history is inspirational. His advice for entrepreneurs is timeless…
 
We are joined again by one of our favorite guests, Tim Creasey, Organizational Change Wizard. This time he shares 12 different methods for creating better alignment with your team and your stakeholders. In this first part of a 2 part episode, we share the first 6 of these hacks to help get two people on the same page. Pivot around Purpose “To What …
 
A good DBA is hard to find. This is because a good DBA wears many hats, often equating to 3 – 4 full time jobs. How can this be achieved or sustained? The secret is automation, and automation is also the reason the DBA is disappearing. In this final episode of our three-part series exploring the disappearing DBA, Head Geeks Thomas LaRock and Kevin …
 
CJ talks about how he plans to level up his consulting game and an AD management and automation app he's building on ServiceNow The Duke talks about his new approach to process deployments (especially ServiceNow ITBM). Its also official, The Duke does ServiceNow recruiting! ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architect…
 
Matt Compton's a restless tinkerer from Indianapolis who started Filo.co to solve a problem he had. He needed something better than Zoom to be able to spend more time with his family without being on the road three weeks a month. He and his co-founders joined a venture studio and built the prototype for Filo.co in four weeks. Now it powers virtual …
 
Software asset management (SAM) is a business practice that involves managing and optimizing the purchase, deployment, maintenance, utilization, and disposal of software applications within an organization. Sounds great, but where do you start? And what tools are available in Ivanti Service & Asset Manager? Based on my Ivanti HEAT ISM Blog Post at …
 
CJ & The Duke discuss what's up with the "ServiceNow Business Analyst" role that's been a mainstay of large implementations, but is getting way more discussion lately. What is it? How is it different from a Certified Implementation Specialist? Where does it overlap? What should you look out for? ABOUT US Cory and Robert are vendor agnostic freelanc…
 
Phil Heltewig, co-founder and CEO of Cognigy, the low-code conversational AI platform for managing customer service bots, discusses how new AI technologies are improving the support experience. Phil started Cognigy in 2016 with two co-founders and has since raised $55M from Insight Partners among others. The team is now about 100 employees and boas…
 
How can you prepare for and respond to a security breach? What is Incident Response? Flycast Partners discusses how organizations can put in place cybersecurity practices that minimize an exploited vulnerability. If you are concerned with ransomware and security incidents going on in your organization, there are preventative measures to ensure your…
 
CJ & The Duke discuss what they'd do if they had a well architected ServiceNow instance and a mega-budget. Check out these awesome apps and let them know CJ & The Duke sent you! Our List: Integration Hub Unifi by ShareLogic Virtual Agent Mobility Management Solution by Sakon Sandbox Instance VividCharts Phishbait Bootstrap by Dotwalk.io (watch a de…
 
Being in IT as part of the armed services is a different type of work experience than the private sector, with military values, culture, and restrictions blending to create a unique type of IT experience. In this Veteran’s Day episode of SolarWinds® TechPod™, Head Geek™ Leon Adato is joined by Marlys (Marcie) May, VP of Service Delivery at Atlantic…
 
Dr. Panos Siozos, LearnWorlds CEO, went from academic to high-tech CEO and raised $32M from Insight Partners to help creators monetize e-learning courses. Dr. Siozos is our first guest from Cyprus and his story about building a remote-first, global team should inspire international entrepreneurs everywhere. As Dr. Siozos says, "everyone has somethi…
 
In this episode of TechPod, George Westerman and Head Geek™ Thomas LaRock discuss digital transformation, how to build the culture necessary for change, and where workplace learning has fallen short. George Westerman is a senior lecturer at the MIT Sloan School of Management and a principal research scientist, J-WEL Workforce Learning. George works…
 
Scott Zoldi, FICO Chief Analytics Officer and PhD in Theoretical Physics, shares how to use AI responsibly. FICO uses consumer data and machine learning models to make decisions ranging from fraud to credit risk. Hundreds of thousands of signals can be used to make a single decision by comparing new data with historical data. Scott's team is focuse…
 
William Hurley (or “whurley” as he prefers to be called) is a philanthropist, entrepreneur, and open-source advocate, whose work at Apple, IBM, and in the area of quantum computing is world-renowned. Picking up where we left off in part 1, SolarWinds Head Geek Leon Adato and whurley explore a range of topics – everything from the state of the tech …
 
What is Tool Sprawl? Flycast Partners discusses its effects on IT as well as the challenges of overcoming siloed data and processes. Learn ways organizations can be proactive across their entire environment in reducing errors, duplication of data, and troubleshooting time.By Flycast Partners / Bobby McCullough
 
CJ & The Duke decided to play out a thought experiment whereby the complexities of geographies and process areas were mitigated via new production instances, rather than exception management. THIS VIDEO IS NOT ADVICE, it is simply testing what we think we know. WANT TO TELL YOUR STORY ON CJ&THEDUKE? Get in touch with us here ABOUT US Cory and Rober…
 
We have with us Abhishek Thepade. Abhishek Thepade comes from India and Joined DNB Asset Management in 2008. He is currently the portfolio manager for Emerging market funds at DNB. He has over 12 years of experience in investing and currently is responsible for investments into Asian markets like India, China, Korea and Taiwan. HE has a MSc in Fina…
 
Bindu Reddy, CEO and co-founder of Abacus AI, was a product exec at Google and Amazon and an accomplished entrepreneur before setting out to make AI model management accessible to non data scientists. Bindu has since raised more than $40M from investors like Index Ventures, Coatue, Ram Shriram, Deep Nishar, and others. Her team is investing in core…
 
In this episode, product manager Niki Patel talks about the Workforce Optimization application for IT service managers, including some new features for the Rome release to help companies take full advantage of today’s distributed workforce. This episode covers: What is Workforce Optimization? Flexible scheduling and on-call Forecasting agent demand…
 
SkillFront Free Lean Foundations Professional Certification (LFPC) SkillFront Is The Premier Skill Development and Official Credentialing Organization, Compliant With ISO/IEC 17024:2012 Standards For Certification Bodies. RESOURCES & LINKS: ► SkillFront: https://www.skillfront.com ► SkillFront Lean Foundations Professional Certification (LFPC): htt…
 
CJ & The Duke host ServiceNow Developer Advocate Brad Tilton on a wide variety of topics. We discuss Hacktoberfest, code snippets, the Docs program for api samples, ServiceNow source control, & the new UI Builder. TONS of helpful links included! MENTIONED IN THIS EPISODE - Hacktoberfest - ServiceNow Dev Program Code Snippets - Submit API Samples to…
 
William Hurley (or “whurley” as he prefers to be called) is a philanthropist, entrepreneur, and open-source advocate, who’s achieved what many geeks only dream of, including critically recognized work at Apple, IBM, and CERN. He’s started and sold businesses; invented, invested, published, advised, and mentored. Currently, he’s best known his thoug…
 
In this Podcast, based on the Ivanti ITSM Blog Post of the same title, we will be covering the history of ITAM, how ITAM has evolved in the last couple years, and what you need to know. Be sure to take your ITAM Implementation to the Next Level and contact a19 Consulting for a FREE Discovery Session. Implementing ITAM since 1996 www.a19consulting.c…
 
What security practices can you use to protect your information? Flycast Partners discusses the 7 security practices to defend networks, secure data, and protect against attacks and breaches. This includes an overview of security awareness, monitoring, taking social engineering seriously, and proactive auditing, just to name a few.…
 
Charity Majors, CTO and co-founder at honeycomb, grew up in rural Idaho and dropped out of college. This is her unlikely journey from pianist to successful high-tech entrepreneur. She's a pioneer in the monitoring and observability space who turned her learning at Facebook into a company focused on helping developers find and fix bugs faster. Chari…
 
Ever wanted a reliable way to test yourself or others for the kind of wisdom that only comes from experience? CJ & The Duke discuss overlapping product & market knowledge to reveal 6 areas that demonstrate ServiceNow wisdom. We take on... Product: Fringe use cases, experimental features, and immature features. Market: Unmet use cases, emerging tren…
 
This week, AXELOS' Allan Thomson and Consultant Richard Rose continue their conversation about key roles for programme management within MSP 5th edition. This time, the focus is on the relationship between Senior Responsible Owner and the Business Change Manager. Visit www.AXELOS.com to find out more about our best practice guidance. Follow us on S…
 
CJ & The Duke talk about small hidden gems and big new features they want to learn more about. Topics include: List calculations, interactive analysis, major incident management, communication plans, universal request, email digests, process automation designer, task outages, event management integrations. MENTIONED IN THIS EPISODE Episode 26 - Cat…
 
Kai Nunez, VP Research & Insights at Salesforce, didn't always know she wanted to pursue a career in AI because it didn't exist as a field. Her dad was a linguist and she became interested in human-computer interaction at a young age. Kai's deep concern for values-based leadership and operating with integrity led her to become a leading voice in th…
 
Dfavo® - formerly known as studyportal.io - has developed a fast, easy to use online service that enables access to education worldwide. By digitizing the application services the team have developed a popular solution to make international student recruitment both secure and transparent. This is clean and efficient Scandinavian communications desi…
 
In this episode, AXELOS' Akshay Anand is reinterpreting the Latin watchmen quote “Quis custodiet ipsos custodes?” and asks, who manages the managers? In modern business this is the field of governance, which to many practitioners is a necessary organizational component, while to others is the cause of numerous and often infuriating blockers. Akshay…
 
Flycast Partners discusses the IT labor shortage, what management must consider going forward, and how organizations and their most talented team members can continually adapt to the ebb and flow of change.By Flycast Partners / Bobby McCullough
 
René Morkos, CEO and Founder of ALICE Technologies, grew up wanting to build things. That passion led him to degrees in Construction Management and an adjunct professorship at Stanford. In 2015, he founded ALICE to improve the efficiency of complex construction projects. Rene has since raised nearly $40M from an incredible list of investors includi…
 
CJ & The Duke speak with our special guest, Tim Woodruff, about his new book release: "ServiceNow Development Handbook, 3rd Edition". We also speak about - the pace of ServiceNow expansion - learning in the early days - who we look up to And so much more TIM WOODRUFF How to learn ServiceNow The ServiceNow Development Handbook (3rd Edition) Learning…
 
I started watching Dragons' Den in Canada and then the US version of Shark Tank. When I ran out of episodes to watch I tuned in to Dragons' Den UK (The Original) as well as the Shark Tank Australia Spin Off. Another German Spin Off that I tend to watch is "Die Höhle der Löwen" (The Lions' Den) What does all this have to do with Ivanti, HEAT, and IT…
 
What do you need to protect your information? Flycast Partners talks about strategies and techniques to consider when addressing IT Security today. Learn how organizations can develop an effective security posture to ensure networks and data remain secure.By Flycast Partners/Frederick Sears
 
How can organizations maximize their IT technologies? Flycast Partners Senior Consultant Thomas Scheel explains the benefits and importance of Continual Service Improvement as well as the out of box thinking that can help organizations improve business and operations management processes.By Flycast Partners/Thomas Scheel
 
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