show episodes
 
Loyalty360 is the association for customer loyalty. We bring together the best loyalty-focused professionals from technology and service suppliers and brands under one roof. Through Loyalty360, these professionals find invaluable resources, networking opportunities and guidance provided by internal thought leaders and brands/suppliers on the cutting edge of customer loyalty.
 
What podcast do the top Fortune 500 executives listen to? This one! Every Wednesday and Sunday Dov Baron and his world-class guests including Guy Kawasaki, Tom Bilyeau, Keith Ferrazzi, Major General Ambassador Scott Gration, Presidential Candidate Carly Fiorina, Commander Mark Divine, Jesse Itzler, Marisa Peer, John Oates, John (The Economic Hitman) Perkins, The Mother of Mindfulness Dr. Ellen Langer, Jordan Harbinger, and Kevin Harrington to name but a few who share the raw truth of their h ...
 
Companies around the world are using the Net Promoter System to deliver the voice of the customer to employees inside their operations and increase loyalty and customer lifetime value. Loyal customers spend more, stay longer and tell their friends about a company’s products and customer experience. The Net Promoter System Podcast, hosted by Bain Partner Rob Markey, digs deep into the insights and stories of leading Net Promoter practitioners and customer experience experts to find out how co ...
 
Earn miles without flying. Frequent Miler is all about getting the most out of the loyalty game. You can easily earn hundreds of thousands of points and miles without traveling, then learn how to use those points towards luxury travel. In this podcast, Frequent Miler founder Greg, and senior author Nick debate current topics in the points & miles world.
 
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Uglee Truth

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Uglee Truth

Uglee Sisters Podcasting

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Jamie and Stephanie are #SistersWhoPodcast! They use the Uglee Truth podcast to share their unfiltered and funny opinions about family, sex, men and more. The stories from their childhood and every day life are not average - their sisterly love and loyalty to each other isn't either.
 
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
 
The show that shows consultants, coaches, service providers all over the globe how to fast track their business growth by building stronger loyalty & bonds with their networks, prospects, clients, referral sources, partnerships (faster than they ever imagined possible) - Leading to more clients, better retention, greater profitability and a more remarkable business overall. We want to help you create more ‘WOW I didn‘t expect that to happen moments‘ in your business.
 
Would you like to uncover how Leaders with Heart lead their teams and engage and retain them in the process? Join Heather R. Younger, J.D., the best-selling author of The 7 Intuitive Laws of Employee Loyalty and Founder and CEO of Customer Fanatix as she interviews amazing leaders from all over the world and all walks of life to find out what drives them to be more emotionally intelligent leaders.
 
The one-stop-shop for content coaching, we discuss and interview top content experts in B2B and B2C industries, as well as content agency leaders to explore how companies can captivate their audiences, convert new buyers, and drive long-term customer loyalty by leveraging experimentation to crack the code for successful content creation. If you’re looking for actionable insights to up your content strategy game, get more creative, and be empowered to drive revenue, you’ve come to the right p ...
 
Incredible conversations with the Mancunians - born, bred and adopted - who put the heart into Modern Manchester. We Built This City focuses on how these extraordinary Mancunians have built something that impacts lives and the purposeful relationships that have helped steer them, the values that have driven them to do it, and the legacies they plan to leave behind. Celebrate human grit, determination, loyalty, and diversity across culture, arts, politics, sport, music and business. Lisa Mort ...
 
Come join the CXNation and listen the CXChronicles Podcast! Each week we discuss all things related to customer experience, customer service, customer success & inside sales for today's world. Listen on your favorite podcast player today!Each week CXCP hosts amazing customer focused business leaders and dives into customer experience weekly updates, ideas for growing your business and team, CX SaaS news and industry updates and provides tons of value-first insights from industry leaders. CXC ...
 
Customer experience (CX) is a brand differentiator. By humanizing business and intentionally DOING CX RIGHT, you gain happy customers who continue to buy and refer your brand to others. Stacy Sherman shares her 'Heart & Science™ proven CX framework to help you accelerate loyalty and revenue. She's also interviewing admirable keynote speakers, authors, business leaders across industries who share ACTIONABLE CX strategies and tactics too. Topics include: *Retaining customers and keeping them f ...
 
Maximize travel loyalty and rewards programs to earn tons of miles & points and save serious money. This podcast is about the award travel (miles & points) lifestyle. We share tricks to save money on travel and life, but also the experiences and memories we make along the way. Each week on the Miles to Memories podcast join points experts Shawn Coomer, Mark Ostermann and Joe Cheung for a lively & fun discussion about the hottest travel & loyalty topics, an in-depth look at miles & points + e ...
 
Subscriptions are everywhere. Nearly half a billion people worldwide subscribe to Netflix, Spotify, or Amazon Prime and that number is only increasing. Many of the most successful direct-to-consumer brands are already reaping the benefits of subscriptions: predictable revenue, increased lifetime value, and massive customer loyalty. Join us as we explore the customer experience of top direct-to-consumer brands. Founders, CEOs, and top executives dive into what scaled their businesses as we ex ...
 
We believe you should laugh and learn! 'The Intuitive Customer' podcast achieves this. Hosted by Colin Shaw, recognized as a global influencer on Customers, and Prof. Ryan Hamilton, Emory University discusses how you can improve your Customer Experience and gain growth. This review sums it up: "The dynamic between the two hosts absolutely makes this podcast. Each brings a unique take on the topic, their won perspective, and play off each other sense of humor. I come away after each episode w ...
 
What is the role of a brand when brand loyalty has diminished? The world of consumer goods has become increasingly fragmented, this expansion of choice from beauty to apparel to beer has disrupted consumer decision making - buying behavior doesn't follow a playbook. Now more than ever curiosity and discovery trump consistency. Offering a unique benefit, establishing memory structures, and showing up in the right channels have become baseline. This podcast will address and seek to understand ...
 
Customer service, done right, can be your company’s single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business. Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other cus ...
 
Ball is Bae NBA Podcast is India's largest NBA podcast. Hosted by Ashwin and Vineet, the Podcast combines their love for the beautiful game with their need to voice an opinion, and talk about things no one talks about. Vineet is a huge Spurs fan, and Ashwin resents any word which rhymes with long term loyalty. They have both been caught on camera being wrong about their predictions, and right about calling each other out over the other's wrong prediction.
 
All Things Considered CX, is a lively discussion about the challenges and opportunities facing organizations as they strive to improve their overall customer and employee experiences. Whether you are a well-seasoned executive or a new convert to the world of CX, our show addresses how to break through all the noise and focus on what matters in achieving better customer satisfaction, loyalty, and retention. In listening to our show you can expect discussions on timely topics, with guests acro ...
 
Do you want actionable advice from the best and brightest eCommerce & D2C professionals? Customers Who Click presents D2C eCommerce specific advice to keep your customers clicking. In each episode, you’ll learn from experts sharing tools, success stories and insights on how to grow your eCommerce business. Will Laurenson interviews marketing leaders, from companies such as Fiverr, Virgin Pure, and Jellyfish Group, to help you understand the complete customer journey, their expectations and w ...
 
Build a Big Podcast is the marketing podcast for podcasters! How to grow your podcast audience, better connect with listeners, and spread your message through podcasting with podcast marketing tips from media marketing expert David Hooper, author of Big Podcast – Grow Your Podcast Audience, Build Listener Loyalty, and Get Everybody Talking About Your Show.
 
Have you ever had an experience as a customer that left you wondering, “What were they thinking?” The Experience Strategy Podcast has your answer! We are endlessly curious about what makes great customer experiences and the strategies that successful (and unsuccessful) organizations leverage to create deep and meaningful relationships with their customers. In each episode we explore a notable customer experience through the customer’s perspective to unearth the powerful strategic lessons in ...
 
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show series
 
Join us to discover the Irish Loyalty Summit and Irish Loyalty Awards 2022, with Eileen McGuinness, Co-Founder of the Irish Loyalty Awards. The Summit features globally recognised loyalty speakers with deep knowledge of the loyalty marketing industry and will be of interest to loyalty practitioners in the UK, Europe and even further afield. Feature…
 
As leaders we are confronted with many issues. Some are old, others appear to be more contemporary. There are advantages and potential threats of AI, Technology, Supply chain and any number of other things. However, there is one constant, people. What has become an increasingly important question is what drives those people? How do you and I, as le…
 
This week Joseph explores a concept he refers to as ROE or Return On Experience. He also offers a few research findings to help you see the “pot of gold” at the end of the tireless journey to Customer Experience (CX) excellence.By Dr. Joseph A. Michelli
 
It’s trendy right now for leadership teams to craft lofty statements of purpose. But Darci Darnell, a Bain partner and coauthor of the new book Winning on Purpose: The Unbeatable Strategy of Loving Customers, says the organizations that succeed in inspiring their teams with the company’s sense of purpose don’t just craft these mission statements, t…
 
Tiffany Myers is the Director of Brand Creative at MOOYAH Burgers, Fries and Shakes, an American fast-casual chain with over 90 locations in operation throughout the US, Canada, and the Middle East. Myers and Loyalty360 CEO Mark Johnson discussed MOOYAH’S customer loyalty efforts via their recently launched app and loyalty program, as well as MOOYA…
 
Episode Description In this episode of the Miles to Memories podcast we have a special guest Derrick Dye from Travel on Point(s). We talk about his recent trip to Alila Ventana Big Sur and if it lived up to the hype. We also discuss how he booked his upcoming whirlwind trip to Turkey and what his plans are while he is there. We finish up discussing…
 
This is the audio companion to Issue 59 of Big Podcast Insider. If you're interested in more info on what I talk about on this episode and also links, that's where to go. Big Podcast Insider is a weekly newsletter on podcasting. If you like the content of this episode, consider subscribing – it's free and you can unsubscribe at any time. Topics: No…
 
Dr. Kirk’s lecture on OCPD, in three chapters. (Intro) The full episode is available to patrons of the podcast. Become a patron: https://www.patreon.com/PsychologyInSeattle Email: https://www.psychologyinseattle.com/contact Get merch: https://teespring.com/stores/psychology-in-seattle Dr. Kirk’s Cameo: https://www.cameo.com/kirkhonda Instagram: htt…
 
Today we’re talking to Safwaan Mir. Safwaan has spent a lot of time thinking through and trying different career paths and he has a lot to share from the journey. He recently went through a career change from data and analytics to product management and went through the whole recruiting and interview process with several big companies. In this epis…
 
Chief Revolution Officer John DiJulius of The DiJulius Group discusses how companies can solve the WFH quandary. Learn: The negative side effects of employees working from home Studies show WFH as a top priority for employees looking for a new job or choosing to stay in their job How to solve the WFH quandary How to create virtual energy in your we…
 
The pandemic has influenced every aspect of how we deliver customer experiences. We are joined today by experience strategy pioneers Colin Shaw and Joseph D. Pine to make predictions about what the new normal will look like… and recommendations about what it should look like. Will 2022 be the year today’s companies step forward into the future or w…
 
The metaverse. It is supposed to be a digital world. Some say it will combine social media and virtual reality (VR), like a more complex VR chat. Some say it will be the next level of online interaction where anything can happen. Others are confused by what it is and what it means. Some call it Mark Zuckerberg’s pipe dream. We think it is the futur…
 
Hey CX Nation, In episode #153 of The CXChronicles Podcast we welcomed Jeff Rosenblum, Founding Partner of Questus based in New York City. Jeff Rosenblum is an advertising agency founder, documentary filmmaker and an admitted pain in the ass (his words, not ours). He is widely regarded as one of the leading innovators in the field of digital market…
 
In this episode of the often aged #BallisBae NBA podcast, we discuss the return of Klay Thompson to the NBA, we discuss trade deadline but spend most time on THAT ONE TRADE, and we talk about the different skills that make money and how we miss Kawhi and his words. (00:17) - Start (01:09) - Eiffel Tower (01:39) - Return of Klay (03:57) - Vineet on …
 
In this episode we’re chatting with Ben Knox, SVP of Digital at Super Coffee, a better-for-you beverage brand. Ben’s been in the ecommerce game for years, working with brands like Red Bull and Soylent before landing at Super Coffee. Along the way, he founded his own brand, KetoSnacks, which gave him a firsthand perspective on bootstrapping and faci…
 
Sorry we're late with this week's episode. There's lots going on in the Uglee households right now. Not only are we late in posting but you have to put up with a #SpousesWhoPodcast edition of the show. But we promise it'll be a fun listen regardless of Producer Dub. He and Jamie are talking sex, socks, sucky NFL refs and more - all from our brand n…
 
In this episode, Heather sits down with Jane Grote Abell, the Chairwoman of the Board of Donatos Pizza. Over the last four decades, Jane has held a variety of positions at both Donatos Pizza and Jane’s Dough Foods, including Chief Executive Officer. Her father, ​​Jim Grote, and their family built Donatos into a successful pizza chain, then sold it …
 
In this short summary, I looked back on an episode with a Comarch executive, Sidney Dunn to hear this global loyalty technology leader share some key trends and insights he is hearing from their clients. Comarch works with global powerhouse brands like BP, ADNOC Petroleum and Costa Coffee to deliver world-class loyalty solutions to their customers.…
 
94. Driving ecommerce sales with SMS & Instant Messaging In episode 94 of the Customers Who Click podcast, I had a fantastic chat with Jeremy Horowitz about how SMS and Instant Messaging is the must-have channel for 2022. SMS has been around for years, but it's only in the last maybe 12 months that the tech has really evolved and allowed brands to …
 
Dr. Kirk’s lecture on OCPD, in three chapters. (Intro) The full episode is available to patrons of the podcast. Become a patron: https://www.patreon.com/PsychologyInSeattle Email: https://www.psychologyinseattle.com/contact Get merch: https://teespring.com/stores/psychology-in-seattle Dr. Kirk’s Cameo: https://www.cameo.com/kirkhonda Instagram: htt…
 
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