show episodes
 
The McKinsey Podcast, our new flagship podcast series, takes you inside our global firm, and features conversations with experts on issues that matter most in business and management. McKinsey & Company is a management-consulting firm that helps businesses, governments, and not-for-profit organizations realize their most important goals. Topics covered in this series include strategy, technology, leadership, marketing, operations, organization, and the role of business in society.
 
McKinsey Recruiting is a podcast is all about informing you about who we are, what we do, and about our recruiting process. We want to bring clarity in a way that is easy to digest. We know you have a lot on your plate so we want to take some of the work out of recruiting. In each episode we will do a deep dive on frequently asked questions to get you the information in which you are interested. Tune in to get an insider's view of McKinsey, hear us explain common misconceptions, and get to k ...
 
Asia's standing in the world has changed and it is clear that where the focus was once on how quickly the region would rise, the reality is now all about how Asia will lead. In the Future of Asia Podcast, we invite leaders from across the region to discuss the power, agility and ambition of Asia and to shed light on what kind of leader Asia will be, and what this means for governments and businesses everywhere.
 
Peak Performance Insights will give you the mindsets and habits needed to reach your full potential in your career, health and relationships. Personal and professional satisfaction are deeply connected, and on the show, host Eric Partaker will guide you through the process of thriving at work, without sacrificing the other parts of your life. Eric has advised Fortune 50 CEOs while at McKinsey & Company, helped build Skype’s multi-billion dollar success story, and co-founded award winning Mex ...
 
CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.
 
The show details actionable guides, tactics, tricks and insights listeners can use to realize their potential. Firmsconsulting is a training company that finds and nurtures tomorrow’s leaders in business, government and academia via bespoke online training to develop one's executive presence, critical thinking abilities, high performance skill-set, and strategy, operations and implementation capabilities. Learn more at www.firmsconsulting.com
 
What do you do if you’re a corporate executive in your 30s, 40s or beyond, have kids, a mortgage - and have this undeniable desire to start a company? Execepreneur covers the journey from successful corporate executive to entrepreneur. We navigate the transition from accomplished corporate leader to launching, building and growing your first business. We interview successful, high growth executives that have made the leap, like Matthew Lieber from Gimlet and Startup, Gary Swart from oDesk, a ...
 
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show series
 
Your problem isn't finishing things, your problem is that you haven't learned to create enough momentum that will carry you through and complete whatever you’d like to get done. Today I'm going to teach you three simple techniques that you can use to create more momentum in your business and life. Unless you create more momentum many of your goals,…
 
Today I'm going to teach you three hacks that you can use to complete your work up to five times faster. Instead of working five hours on something, what if you could be getting it done in just one hour? If you don't learn these techniques, if you don't learn these hacks, you won’t become all that you’re capable of becoming. The number one techniqu…
 
Shannon Burch is the Contact Center Director at Western Financial Group, based in Alberta, Canada. Shannon has deep experience of managing customer experience in Canadian financial service companies and she has managed CX in smaller high-growth companies AND large established banks. In this episode Shannon will talk about the difference between the…
 
A driving force in Asia after several decades of strong and sustained economic growth, members of ASEAN make up almost half of the world’s best-performing developing economies. ASEAN is home to eight of 18 developing economies that averaged at least 3.5 percent annual per capita GDP growth over 50 years. In this episode, we discuss the opportunitie…
 
Today, I want to share a super simple technique inspired by the book Elite Minds that you can use to operate at your best day in and day out. Perfect is not the goal. What is? It's simply do your best. Each and every day, make it your intention to do the very best you can with what you have that day. If you did the best you could that day, give you…
 
Today, I want to share three success secrets from the late Kobe Bryant, which were inspired by something that I read in the book, Raise Your Game. The greatest player in the game at the time would start to practice at 4:00 a.m. ahead of everyone else. During this time, Kobe would practice the most basic offensive moves, the most basic drills. Basic…
 
SUMMARY Today I want to share with you a nice story and a few simple techniques that you can use to create a strong sense of family values in your home - because leadership starts at home. One of my clients, a CEO of a local company here in the UK, shared with me a set of values that he and his family had created to guide their behaviors and action…
 
Budgeting for the coming calendar year entails unique challenges, given the uncertainty about the pandemic’s continuing impact. In this episode, Ankur Agrawal, Christian Grube, Matthew Maloney, and Ishaan Seth, all co-authors of the McKinsey.com article, “Memo to the CFO: A new approach to 2021 budgeting starts now,”discuss how CFOs and other busin…
 
Scott Newman is the founder and CEO of Transparent BPO. He is based in Maryland, US, although Transparent has extensive operations in the Philippines and Belize. In this episode, Scott talks about WFH going permanent, WFH security, and how smaller BPOs will build more CX resilience and agility for their clients in 2021. https://transparentbpo.com/ …
 
To improve communication start by learning how to listen better. Today I'm going to take you through three ways in which you can improve your listening skills so that you can also improve and up your game on the communication front. Rule number one with improving your communication through mastering the art of listening is to develop the ability to…
 
In this episode, I talk about the power of enthusiasm and how you can cultivate it through 3 simple techniques. "Enthusiasm is one of the most powerful engines of success. When you do a thing, do it with all your might. Put your whole soul into it, stamp it with your own personality, be active, be energetic, be enthusiastic and faithful, and you wi…
 
How does McKinsey foster an environmentally conscious workplace? What does a typical day as the director of environmental sustainability at McKinsey look like? Why is the topic of sustainability such a high priority for our clients? Tune in and find out answers to these questions and more in our latest McKinsey Recruiting Podcast episode with Jop W…
 
In recent months, many companies have rushed to build digital businesses to overcome pandemic-induced disruptions and address shifts in customer behavior. In this episode, we explore how to develop a digital offering quickly and effectively despite ongoing economic uncertainty. Read more > Listen to the podcast (duration: 32:43) >…
 
Andrew McNeile is the Chief Customer Officer of ThinScale Technology, based in Dublin, Ireland. ThinScale was recently mention on this podcast by Michael DeSalles of Frost & Sullivan. This episode is a follow-up and asks why BPOs are buying and shipping millions of dollars worth of laptops when they could use BYOD? www.linkedin.com/in/amcneile/ www…
 
I’ve learned from my own journey that building a better company doesn’t mean just scaling up your company. There are three pillars that you need to work on side by side to achieve your business’ full potential. In this episode, you will learn the three pillars to building a better company and the questions that you need to be asking yourself.…
 
When we're seeking to upgrade our business or life, the path we have in our heads is often too complicated. We come up with complex ideas that most times get all tangled and stuck. In this episode, I will give you the simple yet powerful way of improving your life with two questions. With this super simple technique, you will find what the most imp…
 
Pratik Salia is the Senior Product Marketing Manager at Knowmax, based in Gurgaon, India. Knowledge Management is becoming a strong CX differentiator and Pratik has a unique insight with his product being used now in over 30 countries. In this discussion with Peter Ryan he explores the importance of KM to CX. https://www.linkedin.com/in/pratiksalia…
 
One of the most powerful and most important skills when you are leading, in your business or at home, is empathy. How can you develop empathy to lead more successfully? How do you create a more empathic communication with the people around you? In this episode, I will teach you two simple techniques that you can do to grow your empathy muscle.…
 
Senior partner Celia Huber speaks with Laxman Narasimhan, the CEO of Reckitt Benckiser. The UK-based global consumer-goods company focuses on products in health, hygiene, and nutrition categories, some of which saw massive demand spikes during the height of the pandemic. Before joining the company, Narasimhan held various senior roles at PepsiCo, m…
 
When you are working on something or you’re managing a business, are there decisions that you don’t make because you can’t find the courage within yourself to see them through? Do you feel like you should be taking bold actions but can’t act on them? In this episode, I answer your questions with two simple steps that will help you find the most cou…
 
Michael DeSalles is a Principal Analyst on the North American Customer Care team at industry analyst firm Frost & Sullivan. He recently published a paper exploring how the BPO and CX industry is reacting to the Covid-19 pandemic. In the podcast, he talks about this article and the CX road into 2021. https://www.linkedin.com/in/michael-desalles-8251…
 
Do you and your team often find yourselves in a rut? Do you wish there was a way to increase your team’s performance? I answer that with a simple coaching model called GROW. In this episode, I share with you the meaning of GROW and teach you the conversation you need to have and the different questions you need to ask your team to achieve a higher …
 
In this episode Simon Mulcahy, Salesforce’s executive vice president and chief innovation officer, discusses the ways the COVID-19 crisis has reshaped the sales function, and how Salesforce orchestrates innovation inside the company and with customers. Read more > Listen to the podcast (duration: 25:54) >…
 
Are you easily distracted when you’re working? Do you fail to achieve your tasks for the day because your mind is all over the place and you can’t focus well? How do you achieve your most productive, most creative, and most focused state? For this episode, I’m going to teach you the quick and easy steps in achieving your flow state. By achieving th…
 
For many companies, COVID-19 has challenged their operating and business models. Agile organizations have proven to be more resilient than the average company, and are thus better suited to respond to economic shocks posed by the pandemic. In this episode, we explore how large companies adapted their operating models in the midst of the crisis, and…
 
Whenever I work with CEOs or thought leaders, the question that always comes up is "How do I get better at handling the unexpected?" How do you increase your anti-fragility when it comes to problem-solving and anticipating the unexpected? For this episode, I teach you the two simple techniques, the pre-mortem and the post-mortem, that will help you…
 
Nearshoring has been a popular CX and BPO option for many years, but what about super-nearshoring from the border between the US and Mexico. Is there an advantage to be working right on the border? Hosted by Peter Ryan and featuring Jason Heil, Co-founder and VP of Business Development at Redial BPO and Anny Serrano, CEO, OneStar Solutions Inc http…
 
Almost everything has been said about productivity, but did you know that by taking breaks and recovery time, you are helping yourself reach your peak potential? What are the six necessary breaks that will help you achieve, or even outdo, the productivity level that you want? For this episode, I break down the six breaks you need to be more product…
 
In the book The Top Five Regrets of the Dying, the number one regret people had was that they didn’t allow themselves to be happier. Do you find yourself heading in the same direction? How do we live a happier life and how do we make sure we are always on track to being happy? For this episode, I share with you the two simple techniques that will e…
 
Do you have things that you want to change about your life but don’t have the motivation to do so? What’s the one thing you need to change that will have the most effect on the other facets of your life? How do you make sure that you stay on your goal from start to finish? For this episode, I am going to teach you the one simple and effective way t…
 
In this episode we will hear from two BPO leaders focused on how the Philippines is recovering from the Covid-19 pandemic. Don Berryman is the Executive Vice President and Chief Commercial Officer of Transcom North America. Mike Lytle, is the COO of Teleperformance in the Philippines https://www.linkedin.com/in/mike-lytle/ https://teleperformance.c…
 
Do you find that you're often dwelling on something too long before you get up and start moving on it, or maybe you've been in a situation where you realize that because you didn't take action quickly enough, an opportunity, a huge development or potential reward or benefit in your life just escaped you? For this episode, I'm going to talk about ho…
 
We hear from two award-winning American economists about how capitalism and corporate purpose could evolve to more broadly benefit society, especially in this current time of crisis. Yuval Atsmon, a senior partner in our London office, spoke with professor Anne Case and Nobel prize winner, Angus Deaton, about their new book, ‘Deaths of Despair and …
 
When something unexpected happens to you or derails your progress, how do you typically respond? Do you adapt well to change? Do you adapt boldly? Great leaders and entrepreneurs do adapt boldly to change, and even individuals need to adapt boldly to change because change is always all around us and is always happening. Today I want to take you thr…
 
I'm sure you know culture is important for a company, for a team, for a group of people, but maybe you don't know how to go about creating an awesome company culture. Well, in this episode I will tell you exactly how to do that. I'm going to take you through step-by-step how you can go about creating an awesome company culture for your group or tea…
 
Emelie Hedén Edlund is a design director at McKinsey Design. She is based in Stockholm Sweden. Emelie is experienced in design thinking and has a background in industrial design, trend forecasting and futurism as well as user and customer experience. She has been working with McKinsey on retail design and in this episode she talks about some of the…
 
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