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Each episode, I interview innovators in the healthcare industry to extract the strategies, tactics, tools, and/or routines they utilize to generate extraordinary, positive outcomes. We highlight and breakdown these bright spots so you can apply them at your organization. "See a bright spot .... and clone it!"
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Bright Spots in Healthcare
1
Stop the Hardship: Why Providers Should Abolish Patients’ Debt
46:29
46:29
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46:29
Every day 79,000,000 Americans choose between paying their medical bills and basic needs like food and shelter. Medical debt destroys the financial stability of large segments of America’s most vulnerable communities and also targets the middle class, driving many families who are barely getting along into poverty. Craig Antico, Co-Founder, RIP Med…
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Bright Spots in Healthcare
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GYANT vs. Decoded Health: What is the Best Approach to Create an Exceptional Consumer and Provider Experience
58:57
58:57
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58:57
Decoded Health CEO Mark Hanson and GYANT CEO & Co-Founder Stefan Behrens, MBA, PhD, joined us for our first-ever innovation debate to discuss their separate approaches to creating a virtual front door for hospitals and health systems, and how their strategies and tools dramatically change both the consumer and provider experience. This Bright Spots…
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Bright Spots in Healthcare
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Innovative Approaches to Whole Person Care: A Conversation with Fmr. U.S. Sec. of Veterans Affairs David Shulkin, MD
58:15
58:15
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58:15
Secretary Shulkin, the 9th Secretary of Veterans Affairs, shares bright spots within the Veterans Administration that may be applicable at private hospitals, health systems and health insurers. The discussion touches on topics including consumer centricity, whole-person care, digital health, mental health and innovation. This episode is sponsored b…
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Bright Spots in Healthcare
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Consumer Activation in Healthcare: Unlocking Power of the Consumer
1:01:45
1:01:45
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1:01:45
Experts from Banner Health, Brigham & Women’s Hospital, Highmark, Insignia Health and UPMC Health Plan share success stories and best practices on how increasing activation not only helps consumers become better managers of their health but utilization and costs decline and consumer/patient satisfaction improves. Learn how you can implement their i…
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Bright Spots in Healthcare
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How to Finance Direct Primary Care to Change Our Healthcare System
49:22
49:22
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49:22
David Contorno, Founder of E Powered Benefits and Dr. Alex Lickerman, Founder, Chief Medical Officer, and Direct Primary Care Physician, ImagineMD, discuss why primary care should be the foundation of our healthcare system. They also talk about why the financial incentive model for primary care doesn’t work and why direct primary care is a better m…
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Bright Spots in Healthcare
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Words Matter: Raising the Bar in Mental Health
1:01:34
1:01:34
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1:01:34
Kevin Lynch is the Founder, President and CEO of The Quell Foundation, discusses how healthcare payers and providers can employ empathy to remove the stigma of mental health and help the millions of Americans suffering from mental illness get the treatment they need. The Quell Foundation’s mission is to reduce the number of suicides, overdoses, and…
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Bright Spots in Healthcare
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How CVS Health, Magellan, Medical Mutual, UPMC Health Plan Rethink Value-Based Chronic Disease Management
1:01:04
1:01:04
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1:01:04
Leaders representing CVS Health, Magellan, medical Mutual and UPMC Health Plan join Eric to share bright spots in chronic disease management programs. View bios: https://www.sharedpurposeconnect.com/bios-03112021/): Ellen Beckjord, Associate Vice President, Population Health and Clinical Transformation, UPMC Health Plan, Caroline Carney, MD, MSc, F…
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Bright Spots in Healthcare
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How Anthem, Highmark and Bright Health Plan are Reinventing the Consumer Experience
59:51
59:51
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59:51
As a result of the COVID-19 pandemic, health plans are transforming how they engage with their members. Expectations are raised as consumers change how they shop, socialize, and live their everyday lives, driving health plans to change their relationships with their members to be more consumer-centric An all-star panel of experts from Anthem, Highm…
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Bright Spots in Healthcare
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Group Visits: The Key to Value-Based Care
1:01:14
1:01:14
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1:01:14
Hear proven results from a successful group medical visit program. Learn how group visits helped patients adopt healthy habits and significantly change behaviors. The session features perspectives from experts representing the different stakeholders — lead physician, advanced provider, team leader, and patient — in a successful group visit program.…
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Bright Spots in Healthcare
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How Purpose & Personal Determinants Can Change Your Healthcare Business with ProMedica's CEO Randy Oostra
1:02:56
1:02:56
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1:02:56
Randy Oostra, DM, FACHE, President & CEO, ProMedica, and Vic Strecher, PhD, MPH, Professor, University of Michigan School of Public Health, discuss how ProMedica is incorporating “personal determinants of health” to improve care and outcomes. They also share how having a strong life purpose is essential to health and well-being. Bios: https://www.s…
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Bright Spots in Healthcare
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Relocalizing Healthcare: A Live Interview with Health Rosetta Creator, Co-Founder and CEO Dave Chase
1:10:23
1:10:23
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1:10:23
Healthcare advocate, entrepreneur, and author Dave Chase discusses why healthcare is so expensive and shares some radical ways to reinvent healthcare during this episode. Dave highlights case studies featured in his new book, Relocalizing Health: The Future of Healthcare is Local, Open and Independent, which details the solutions employers and loca…
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Bright Spots in Healthcare
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The Consumer's Voice (part 2 of 2): feat BCBSSC, Highmark, Northwell, and Commonwealth Care Alliance
28:59
28:59
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28:59
Our expert panel discusses the importance of listening and responding to the voice of the healthcare consumer to improve the overall patient/member experience, clinical outcomes, and personalized care. Panelists include: David Langer, MD, Chair, Neurosurgery, Lenox Hill Hospital and star of Netflix docuseries Lenox Hill; Melinda Karp, MBA, Executiv…
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Bright Spots in Healthcare
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The Consumer's Voice (part 1 of 2): feat BCBSSC, Highmark, Northwell, and Commonwealth Care Alliance
1:01:31
1:01:31
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1:01:31
Our expert panel discusses the importance of listening and responding to the voice of the healthcare consumer to improve the overall patient/member experience, clinical outcomes, and personalized care. Panelists include: David Langer, MD, Chair, Neurosurgery, Lenox Hill Hospital and star of Netflix docuseries Lenox Hill; Melinda Karp, MBA, Executiv…
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Bright Spots in Healthcare
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Innovations in Physician Engagement & Provider Learning with Dr. David Nash, Dr. Daniel Davis and Mary Ellen Beliveau
59:44
59:44
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59:44
The world of medicine moves fast and constantly changing as evidenced by the COVID-19 pandemic David Nash, MD, MD, MBA, Founding Dean Emeritus, Jefferson College of Population Health, Dr. Daniel David, MD, Medical Director, K2P and Mary Ellen Beliveau, MEd, Founder and CEO, K2P discuss why It’s essential for physicians and providers to keep pace wi…
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Bright Spots in Healthcare
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The New Super Determinant of Health: The Digital Divide featuring Brigham & Women’s, Henry J. Austin Hlth Ctr, Medical University of SC, Revel Health
1:00:41
1:00:41
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1:00:41
Our incredible panel of experts discusses how to effectively identify roadblocks to virtual care for patients in more vulnerable and underserved communities. They share strategies for bridging the “digital divide” and improving health outcomes from leaders “in the trenches” trying to improve quality and access. Panelists include Kemi Alli, MD, CEO,…
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Bright Spots in Healthcare
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Preparing for COVID in Winter with Drs. Michael Saag, Greg Katz, Ofole Mgbako & Harry Saag
1:17:13
1:17:13
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1:17:13
With information on COVID-19 evolving daily, our expert physician panel shares their thoughts on what we can expect from the virus over the next several months. They will also discuss lessons learned from the past seven months. Their conversation addresses topics tied to antibodies, treatment best practices, racial inequalities, innovation, and mor…
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Bright Spots in Healthcare
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How Reliant Medical Grp Embedded Mental Health into Primary Care: CMO Dr. Thad Schilling and Chief Behavioral Health Officer Dr. Samuel Nordberg
1:00:12
1:00:12
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1:00:12
Reliant Medical Group CMO Dr. Thad Schilling and Chief Behavioral Health Officer Dr. Samuel Nordberg walk us through the health system’s decision to rethink its approach to primary care by embedding mental health into primary care practices. They also discuss the business drivers behind the decision. and why they chose the full spectrum model, whic…
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Bright Spots in Healthcare
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Silent Sufferers feat. Aetna Behavioral Health Pres. Cara McNulty, DPA & Revel Health SVP Sara Ratner
59:24
59:24
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59:24
Cara McNulty, DPA, President, Aetna Behavioral Health and Sara Ratner, Senior Vice President, Government Programs and Strategic Initiatives, Revel Health discuss the importance of removing the stigma behind mental illness in order to reach “silent sufferers” - patients suffering in silence rather than seek treatment for their mental disorder. Topic…
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Bright Spots in Healthcare
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How to Reduce Health Inequities with Blue KC, Genesee Health Plan, C3 & mySidewalk
58:10
58:10
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58:10
In this timely and important discussion, our expert panelists discuss strategies for improving health outcomes by reducing race-based obstacles in our healthcare system. They also share success stories on how SDOH initiatives and cultural competency programs are helping to bridge the long-standing racial disparities gap. Panelist bios can be found …
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Bright Spots in Healthcare
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Leveraging Empathy to Drive Healthcare Innovation with Stanford Health, UPMC, CCA, Barnes Jewish Hosp. Nemours
59:04
59:04
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59:04
Today’s healthcare consumers have many choices and practicing empathy can be a key differentiating factor in a crowded marketplace. No app, drug, or medical device can replace genuine human connection. Our all-star panel of experts from Stanford Healthcare, Commonwealth Care Alliance, UPMC, Nemours Children’s Health System, and Barnes-Jewish Hospit…
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Bright Spots in Healthcare
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The Future of Primary Care with Mass General, BCBS of Michigan, Tufts & ChenMed
53:04
53:04
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53:04
As COVID-19 spread across the country, primary care practices were forced to transform in a few short weeks. While causing economic upheaval in the health care system, the pandemic also showed how primary care can move into the future and deliver care in multiple ways. Our expert panel discusses the key drivers of primary care transformation, what …
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Bright Spots in Healthcare
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How One Netflix Star is Changing the Patient Experience: A Live Interview with David Langer, MD, Chair, Neurosurgery, Lenox Hill Hospital
54:29
54:29
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54:29
The Netflix docuseries Lenox Hill follows four doctors from Lenox Hill Hospital in New York City as they juggle their work and personal lives. Dr. David Langer, one of the show’s stars, shares anecdotes from the acclaimed series and what it was like to perform brain surgery while being filmed. He also discusses how Northwell Health is innovating th…
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Bright Spots in Healthcare
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Rethink Your Capabilities to Drive Value During COVID-19 w/ David Hanna, High Performance Organization Expert
47:20
47:20
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47:20
During this unique, high-level strategy session, High Performance Organization Expert David Hanna discusses how healthcare organizations can "reinvent" their capabilities to drive more value for patients, members and customers during this ever-changing healthcare landscape. David has helped some of the world's largest companies including Merck, Uni…
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Bright Spots in Healthcare
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Rethinking Diabetes Management with Paresh Dandona, MD, world renowned endocrinologist
55:16
55:16
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55:16
World-renowned endocrinologist Paresh Dandona, MD, PhD discusses the importance of diabetes management and blood sugar control in treating the disease. He shares his groundbreaking research on the treatment of diabetes and the implications the discoveries have not only on patients’ lives but on society as a whole. Dr. Dandona also introduces the in…
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Bright Spots in Healthcare
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Innovating Depression Treatment Protocols by Using Party Drugs and Psychedelics with Roger McIntyre, MD, world renowned psychiatrist
43:19
43:19
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43:19
Many people know ketamine as a party or street drug but it now used as a novel treatment for patients with treatment-resistant depression. Depression is a common illness worldwide with the World Health Organization reporting more than 264 million people are affected. A large percentage of patients with depression do not respond to standard treatmen…
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Bright Spots in Healthcare
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Reopening a Community Hospital During COVID-19: Live Interview with Rich Fernandez, President & CEO, Beth Israel Deaconess Hospital-Milton
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51:29
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51:29
Community hospitals across the country are in the process of reopening services and operations closed as COVID-19 started to spread across the country. Rich Fernandez, president, Beth Israel Deaconess Hospital - Milton in Massachusetts, one of the states hit hardest by the COVID-19 virus, walks us through the hospital's reopening strategy and discu…
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Bright Spots in Healthcare
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How SDOH & CBOs are Reshaping Healthcare with on Secours Mercy Health, CareSource, mySidewalk, and Selfhelp Community
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1:00:45
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1:00:45
Healthcare and community leaders from Bon Secours Mercy Health, CareSource, mySidewalk, and Selfhelp Community Services share success stories on leveraging SDOH and community partnerships to better engage their populations and to improve health outcomes. Find out how to overcome challenges and maximize the partnership. The “bright spots” discussed …
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Bright Spots in Healthcare
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How to Engage Diabetes Patients and Reduce A1C scores by 10% with Dr. Tara Burnett-Lewis
55:18
55:18
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55:18
Dr. Tara Burnett-Lewis discusses how shared medical appointments (SMAs) helped diabetes patients at the Johnston County Public Health Department in North Carolina, lower their A1C scores by 10%. Johnston County has a very rural population so SMAs give patients a sense of community and help them realize they are not alone. Tara shares how peer suppo…
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Bright Spots in Healthcare
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How CareSource Is Investing in Housing for Members with Amy Siegel
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45:04
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45:04
As part of its focus on the social determinants of health, CareSource, a health insurance plan serving Medicaid members in Ohio has invested heavily in programs to provide safe and affordable housing to members to improve both individual and community health. In her role as director of housing at CareSource, Amy Riegel, is responsible for creating …
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Bright Spots in Healthcare
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How to Leverage Storytelling & Video in Healthcare with Todd Hartley
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56:01
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56:01
World-renowned video marketing expert Todd Hartley discusses how healthcare companies can easily implement and leverage video storytelling to stand out during the COVID-19 pandemic. Drawing on his experience working with celebrities, world leaders, and enterprises, He’ll share the latest tips, tricks, and strategies for successfully using the power…
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Bright Spots in Healthcare
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Communicating and Marketing to Healthcare During COVID-19
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Communicating and Marketing to Healthcare During COVID-19 As COVID-19 shifts the focus of healthcare organizations towards saving lives, companies marketing to the healthcare industry need to rethink their existing approaches and try new ideas. Hear winning strategies from experts in B2B marketing, social media, content marketing, virtual events, c…
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Bright Spots in Healthcare
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A Conversation with Dr. Greg Katz: Innovation & Ethics During the COVID-19 Crisis
56:48
56:48
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56:48
Today’s podcast episode with Dr. Gregory Katz is part of our live, Population Health Executive Roundtables Series (https://www.sharedpurposeconnect.com/virtual-roundtable-recordings/). During my interview, Dr. Katz discussed what it’s like in the ICU during the COVID pandemic, the ethical dilemmas he and his peers are facing at Vassar Brothers Medi…
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Bright Spots in Healthcare
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How one doctor survived COVID- 19 - A Conversation with Dr. Harry Saag
1:31:32
1:31:32
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1:31:32
During this 90-minute interview, Dr. Harry Saag, an internist at NYU Langone Medical Center, details his two-week battle with the virus and how his bout with the virus impacted how the treated COVID-19 patients when he returned to his job. As he describes his journey to get well, he shares how he cared for his father, who also contracted the diseas…
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Bright Spots in Healthcare
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Why “Positive Deviance” Should be Part of Every Healthcare Organization’s Strategy with Dr. Cole Zanetti
57:20
57:20
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57:20
Dr. Cole Zanetti joins me to discuss Why “Positive Deviance” Should be Part of Every Healthcare Organization’s Strategy. Find out why positive deviance should be a part of every healthcare organization’s strategy! Cole outlines how healthcare leaders can begin to adapt a Positive Deviance strategy at your organization and how you can get started. H…
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Bright Spots in Healthcare
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Integrating Behavioral Health and Primary Care Models with Reliant Medical;s Chief of Behavioral Health Dr. Sam Nordberg
55:44
55:44
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55:44
Dr. Samuel Nordberg joins me to discuss why, and how, Reliant Medical decided to rethink their approach to primary care. If you are in the process of integrating behavioral health with primary care, or are at least thinking about it, this is a must listen! Sam outlines for us the key components to building an embedded model, the business drivers to…
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Bright Spots in Healthcare
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How Cleveland Clinic uses Shared Medical Appointments with Dr. Marianne Sumego
51:57
51:57
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51:57
Dr. Marianne Sumego, Director of Shared Medical Appointments at Cleveland Clinic, joins Eric for a jammed packed conversation about how Cleveland Clinic has mastered the shared medical appointment and how it benefits patients (with an emphasis on diabetics). Marianne provides you history behind shared appointment and why Cleveland Clinic decided to…
