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As Mitto's Vice President of Business Development, Evgeniya Pikina is responsible for making communication happen. Dealing with carriers, aggregators and enterprises on a daily basis, her account management team helps navigate the complex world of A2P messaging. "No single day is the same," mentions Pikina in the podcast. Her mission is to use the …
 
Greg Zweig, Director of Solutions Marketing and Ribbon Communications speaks with Don Witt of the Channel Daly News, a TR publication about their latest addition of Operator Connect services.Greg first goes into the state of Ribbon, but quickly turns to the core of the discussion including the relationship with Microsoft.Greg ZweigAs a Teams custom…
 
Research conducted by Salesforce has shown an overwhelming 92% of customer interactions occur by phone and, according to CSO insights, 42% of sales representatives do not feel they have the right information before making a sales call. Dubber, the world's leading provider of cloud-based call recording and voice AI, solves these issues by giving sal…
 
“The balance in the conversation is always about the need for functionality but also the need to respect existing workflows, says Michel Ravasio, BDM at Imagicle. In this podcast, Michel reviews some of the reasons why mid to large companies choose the Cloud as the safest and preferred choice for Unified Communications. He also provides an overview…
 
Recently BroadSource announced that its EMU platform would accelerate the rollout of new device firmware for the providers. In this podcast, Haydn Faltyn, CEO of BroadSource and Michael Gliana, CTO of BroadSource discuss these developments. We learn how the migration of workers to remote models and the heightened use of a myriad of devices creates …
 
Teams is the fastest growing business app in Microsoft history. Voice providers are under pressure to Teams enable their service. To deliver change, without disruption. To provide enterprise-grade calling solutions within the Teams environment.Businesses are seeking the best of both from Voice and Collaboration tools, such as Teams. They are seekin…
 
Viibe Pro’s automated invoicing and usage rating module has been launched. This development adds automation to invoicing, enhancements to number ordering, number porting and tax liability reporting. The general availability announcement is a part of Viirtue’s larger vision of offering innovative ways of solving UCaaS reseller problems with automati…
 
The pace of innovation has accelerated as never before with the hard pivot to a virtual workforce in 2020 and the introduction of new technology and tools, more automation, and faster and more efficient ways to reach the market. These changes have had profound effects on the customer experience, the workplace affecting the channel’s ability to stay…
 
Dave Beagle, Head of Channels with Ooma, speaks with Don Witt of the Channel Daily News, a TR publication about their UC solution. He provides an in-depth discussion of Ooma Office and Ooma Enterprise and how each solution is implemented based on the customer needs.Before talking about a solution to the customer, Ooma asks probing networking, logis…
 
By now we know what a lock down looks like. But what happens when the various national health authorities finally declare it all over? According to Iain Sinnott, VP Sales at Uboss, what will transpire in the corporate culture will then be reflected in the demand’s IT departments will begin to roll out as they both accommodate and perhaps guide chan…
 
As digitally-native Gen Z begins to exercise more buying power and enters the workforce, their preferences and behaviors are impacting all facets of business, and the contact center is no exception. One of the most striking effects in the contact center is a clear shift away from traditional voice and phone interactions in favor of digital channels…
 
What comes next in the secondary market may not resemble what has come before, according to Dave Maik at Softthinks. In this podcast, Maik discusses what he will be presenting at the upcoming ASCDI disposITtion 2021 event. Maik will host a session called Redeploy 2021, where he will brief ASCDI companies on how to prepare for the post-Covid pandemi…
 
Most telephony service providers target certain segments of the market. Ooma delivers business solutions based on the size of the company and their individual needs. Most do not fit into the cookie cutter mold. Most need hybrid solutions with some premise-based equipment and the rest in the cloud. Ooma can do it all.David BeagleDave Beagle, Head of…
 
There has been a rapid and dramatic revolution in how video conferencing is changing the way we work. In 2019, video was used mostly by larger organizations from meeting rooms, with some forward-leaning companies enabling video for remote workers. But 2021 changed everything – suddenly everyone in organizations of all sizes was using video from hom…
 
The wireless industry in the US has always been careful to define industry guidelines for businesses that want to use text messages, whether for reminders to customers, marketing campaigns, or two factor authentication. The industry is moving forward to allow businesses to use regular local phone number -- "10 digit long codes" in industry parlance…
 
Glance CEO Tom Martin describes how Guided CX technology offers channel partners a unique opportunity to acquire new customers, build revenue within an existing base, and increase profitability. The conversation defines Guided CX technology, and dives into various use cases to illustrate how these services are delivering real value to enterprise cu…
 
The customer experience and contact center space continue to boom. Observe.AI, a leader in contact center AI, has seen a 300% revenue growth over the last year and added more than 100 new employees. Now they've added contact center industry Jon Heaps to lead Observe.AI's channel program as the company drives its next phase of growth.Visit https://w…
 
The pandemic really has mobilized us into a more digital way of life and the contact center is now the face of the brand, with the agent as the brand ambassador. Stands to reason organizations are investing not just in customer facing technology but also agent retention technologies. If organizations are going to deliver the outcomes consumers desi…
 
With a Partner Portal that automates the process of connecting to Microsoft Teams, carriers can brand their service and easily add business users whether they are SMBs or Enterprise. Micah Singer, Managing Director at TeamMate provides an inside glimpse of their TeamMate Connector to Don Witt of The Channel Daily News, a TR publication.Micah Singer…
 
Join Publisher Doug Green as he speaks to D&H Distributing’s Vice President of Cloud & Services Jason Bystrak and Nextiva’s Vice President, Global Channel Development Eric Roach about their new distribution relationship. D&H supports telecom resellers and MSPs in the corporate, small-to-midsize business, consumer, education, government, and healthc…
 
In the world of telecom expense management, glaringly obvious things can be overlooked by businesses, even if they can add up to big savings. So says Bob Norberg, CMO of Cloud Age Solutions. In this podcast, he argues that even if a business does not have the time or resources to do a thorough telecom audit on a regular basis, there are simple “hac…
 
by Gary AudinThere are many IP-based phones on the market but they’re not all the same. What communication system you are connecting to will drive your decision. Selecting the right phone for your environment must also deal with compatibility and interoperability. It’s easy to make a mistake. Watch this 5 minute EDUbrief video “Selecting VoIP Phone…
 
The channel is changing all the time. New resellers, new technology, new methods and more. If you are not staying current, you are being left behind.John De Los Reyes, the new CEO at Qotient, discusses his company strategy with Don Witt of The Channel Daily News, a TR publication. Each prospective lead comes at great expense and needs to be maximiz…
 
Disaggregation has been a hot topic in the telecoms industry recently. Last year, major operators such as BT, Telefonica, Deutsche Telekom, and Vodafone came together to voice their support to develop open, disaggregated broadband network gateways.Hannes Gredler, co-founder and CTO of RtBrick, and Richard Brandon, VP of Marketing of RtBrick, join t…
 
The Dialpad partnership with T-Mobile is a very synergistic one. Dialpad can sell internet connectivity and T-Mobile can sell Dialpad phone service to their businesses. Through the use of T-Mobile’s 5G and Dialpad’s AI powered calling, this becomes even more strategic with a much more powerful solution. Mike Kane, Vice President, Global Channel Sal…
 
Tim Brown called a restaurant to place an order and ended up launching a company. Brown’s call was put on hold where he was greeted by a live radio commercial from a rival eatery. Easy On Hold was born to offer businesses an alternative. Tim Brown is the founder of Easy On Hold. Even though his team has been at the music on hold business for 23 yea…
 
Video conferencing, mobile applications, business text messaging are among the acquisition driven services that Alianza has grouped together in what the company sees as a winning approach to a new season and era of choices for service providers. “For the first time, in the service provider landscape, Alianza is able to bring to market that full sui…
 
When it became clear that remote work was here to stay, businesses scrambled to provide workers with the appropriate tools. Companies of all sizes turned to automation solutions like those that Nintex offer to cope with the new strictly digital environment. With Nintex, businesses can automate their day-to-day processes and create automated workflo…
 
Podcast: Understanding Poly Grant Assistance Program (PGAP), Part 2 Healthcare The pandemic and the rapid adoption of telehealth might represent the greatest disruption of the delivery of healthcare in the history of medicine, according to Cheryl Henshaw, Director of the Poly Grant Assistance Program (or PGAP). Poly provides a value-added service (…
 
Selling business outcomes instead of by price, and other means, has emerged as the primary way the channel and MSP communities need to go to market, according to Masergy’s SVP Global Channels, Jim Glackin. In this podcast, Glackin discusses a dramatic change occurring in the market for communication services and how that impacts the front-line comp…
 
Microsoft Teams has become the largest collaboration tool in the market, and everyone wants in. The platform use has outpaced even initial estimates with 150 million active daily users at the close of 2020. However, its growth has also presented new and unexpected challenges for IT teams – which is where channel providers and solution brokers like …
 
“Our secret sauce is a product we built called VIIBE,” says Daniel Rosenrauch, Chief Technology Officer at Viirtue. VIIBE distinguishes Viirtue by offering a unique back-office solution for Viirtue’s partners, “… to have a successful VoIP business, whether its sales, marketing, quoting, taxation, invoicing, learning, we really try to give that to o…
 
As companies shift to virtual employees and servers are relocated or migrated to the cloud, IT managers and risk management teams should be concerned about growing opportunities for data mishandling that could result in a damaging data breach. It’s not just heavily regulated industries such as finance and healthcare, enterprise-wide data destructio…
 
Don Witt of The Channel Daily News, a TR publication, continues his discussion in Part – 2 with Colin Constable, CTO and Kevin Nickels, CPO are two of the visionary co-founders of The @ Company.Kevin NickelsColin ConstableThe evolving alternative internet is a direct result of the intrusions, lack of security provided and data manipulation by the i…
 
In a time when big tech is censoring and using your data to manipulate information you search for on the internet, it is time to step back and assess what in the world is going on with the internet.Kevin NickelsColin ConstableColin Constable, CTO and Kevin Nickels, CPO are two of the visionary co-founders of The @ Company. They speak with Don Witt …
 
Grains of sand that perform complicated tasks allowing 5G to increase performance and data throughput. George Holmes, Chairman and CEO of Resonant speaks with Don Witt of The Channel Daily News, a TR publication, about Resonant technology and why it is an important component of the 5G rollout. The first smart phones had about 10 filters in them whi…
 
By Alan Percy, CMO @TelcoBridgesCan we stop illegal robocalls before they get into the telephone network? The FCC says “yes, and you must do so by June 30th”The TRACED Act was put into law in late December of 2019, adding a number of enforcement tools and regulatory mandates to help stamp out the current flood of illegal robocalls. A critical eleme…
 
Delivers highest QoS, SecuritySnom, long known for its compatibility, high aesthetics, and robust design, has been tackling WFH challenges. In this podcast Ian Mitchell, Commercial Phones Product Manager, and Simon Bradbrook, Sales Engineer at Snom discuss how Snom is approaching the needs of workers, now in WFH situations, that might include havin…
 
SMS is the most effective digital channel say 80% of marketers in Mitto sponsored surveyMitto recently commissioned a benchmark report on the state of customer engagement in digital marketing and discovered that nearly 80% of marketers choose SMS as the most effective digital channel. Mitto is a leading provider of global, omnichannel communication…
 
Many resellers and VARs set up their own brands, so when bringing on new technology, branding becomes an essential issue. For Ooma, branding comes in a couple flavors. Dave Beagle, Head of Channels for Ooma Business speaks with Don Witt of The Channel Daily News, a TR publication, about how they are very adaptable to the branding issue.David Beagle…
 
Recently, TelcoBridges, a leading designer and manufacturer of carrier-grade virtual session border controller software and Tmedia VoIP gateways, announced an Integration Partnership with YouMail that enables ProSBC customers to block illegal robocallers “on the fly.” The combination of ProSBC and YouMail is aimed at the U.S. In this podcast, Telco…
 
Greg Zweig, Director of Solutions Marketing at Ribbon Communications provides great insight into the trends established during 2020 including Over-The-Top services, Call Centers, UCaaS and CCaaS.Those trends will drive a need for solutions in the future which include a robust SBC. While the SBC provides a cohesive element to the local and cloud-bas…
 
COVID-19 has had a dramatic impact on many companies – both positive and negative. Since Ooma was initially an end user focused business, it was a natural to extend their expertise to the channel side of the business during the pandemic. Dave Beagle, Head of Channels, at Ooma, talks to Don Witt of The Channel Daily News, a TR publication, about the…
 
At some point, the unpredictable will happen, and your network will go down. What then? Before it happens, talk to Opengear and get set up with their remote network access. Bryan Keeper, Director of Channel Sales – Americas, speaks to Don Witt of The Channel Daily News, a TR publication about how their technology is installed in: Datacenters Remote…
 
Company customized offering for Canadian market and needsSkySwitch has launched into Canada, bringing with it proven solutions while offering more Canadian centric architecture, billing calibrated to Canada’s regulatory system, dedicated Canadian sales & business resources, bi-Lingual Technical Support, and a 2021 data center expansion into Toronto…
 
From the birth of the channel partner market, the organization of commissions and earnings have sat at the center most serious conversations in the industry. TBI’s new regional vice president, Marco Sanchez, says it’s time for everyone to look beyond commissions. Technology, the selling of it, and the mastering of it so that one can sell solutions …
 
Earlier this month, BroadSource announced that BroadSource and IPSI are working together to deliver PCI-DSS compliant solutions for all agents, including those at-home during the COVID-19 pandemic. BroadSource and IPSI have worked together since 2017 to deliver Voice Self-Service and Agent Assisted payment applications requiring PCI-DSS compliance …
 
The COVID-19 pandemic crisis for business continues for the foreseeable future of 2021. This event has actually strengthened the positioning of Poly. Brian Phillips, Director of Product Marketing at Poly, discusses with Don Witt of The Channel Daily News, a TR publication, how Poly has been able to respond to the demands of their channel, business …
 
In January 2021, Intrusion announced general availability of their new Shield network security product. Jack Blount, CEO of Intrusion describes to Don Witt of The Channel Daily News, a TR publication what is an extraordinary technology and that has some amazing features.First, install the software and it will self-configure to your network and be o…
 
iPhone's selling higher than retail price on secondary markets? What is device triage and how are new innovations helping improve phone condition standards? Join Sean Cleland, Vice President of Mobile for B-Stock, and learn how B-Stock's data helps both buyers and sellers maximize their average sales price. Sean shares insights into how consumer pr…
 
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