show episodes
 
A podcast about relationship and consciousness: exploring wisdom in relating with ourselves, each other and our greater world. Listen to conversations and philosophical musings on spirituality, intimacy and the many pathways to becoming more connected, curious, and fulfilled. Hosted by Olivia Clementine
 
The Press 1 For Nick podcast is both educational and engaging. Each episode offers listeners a dynamic blend of insightful stories, best practices, and invaluable lessons that are focused on Customer Service and Customer Experience. On this podcast, Customer Service and CX expert Nick Glimsdahl, and his guests – each with a unique wealth of knowledge – include leaders from a variety of backgrounds and industries. ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ 𝐆𝐄𝐓 𝐂𝐎𝐍𝐍𝐄𝐂𝐓𝐄𝐃: 🌍 LinkedIn: https://www.linkedin.com/ ...
 
Discussing polyamorous/kink/alternative lifestyles, and bringing awareness and understanding to multiple topics. This show will not only be informational, but it will get those wheels turning in your brain and provide many laughs along with the content. The main host is Mel Truelove, a semi-seasoned polyamourous, non-binary lesbian who is heavily tattooed, often foul-mouthed and full of anti-conformist energy. The show may include guest appearances for interviews and will do a segment on que ...
 
Dice on the Table is an Actual Play Podcast that uses role playing games as the engine of its story telling. Join Tyler, Melissa, Matt and Noah as we journey on Epic adventures with Swift, Divas and Debela. Three out of town adventures looking for something new. For our first season we will be using Dungeons & Dragons 5th Edition.
 
Do you know the speciality of mirror? It reflects whatever is flowing inside us, even the density of our emotions and that's what I will do in my channel for you all. Jo khud se rubaru kara de, khuda ki wahi inayat hu main.. Har dil ko jiski khwahish hoti hai, bas wahi chahat hu main.. Each morning says us to rise like sun, fill our life with new hopes, desires, love and a lot of happiness. So I am opening an emotional bank account for you all. DEPOSIT YOUR LOVE IN IT AND YOU WILL GET THE IN ...
 
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show series
 
Fanatics Carolyne Truelove is the Head of Global Fan Experience at Fanatics, Inc. Fanatics is changing the way fans purchase their favorite team apparel, jerseys, headwear, and hard goods through innovative, tech-infused approach to making and selling fan gear in today's on-demand, mobile-first culture. Fanatics offers the largest collection of tim…
 
Jay Baer brings 27 years of marketing and customer experience expertise and has worked with more than 700 companies, including 36 of the FORTUNE 500. In his keynotes and webinars, Jay teaches how to grow businesses by giving customers a differentiated experience they notice and talk about. What is one thing people might not know about you? How do y…
 
Some of what Sharon shares includes: A turning point from her time in the outer hebrides in Scotland Why we don’t want to belong On one’s relationship to birth place Boundaries being porous. Exercise to connect with landscape archetypes Old bone mother, old crone woman The practice of genuine mythic imagination Recognizing the soul in all of life H…
 
Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. *** ABOUT NICK GLIMSDAHL Subscribe to my weekly newsletter Find me on Twitter Find me on LinkedIn *** LISTENER SUPPORT Support this show through Buy Me A Coffee *** BOOK RECOMMENDATIONS: Learn about all the guests book recommen…
 
Dr. Bertley is a scientist, scholar, and evangelist for innovative thinking. As the President and CEO of COSI, he is shepherding the leading science center to its next iteration in a legacy of success. 02:20 For those listeners who are not familiar with COSI, please tell us a bit about you. 05:00 What is the COSI Guest Experience? How much emphasis…
 
Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. Please fill out this survey: https://forms.gle/7ig267wFeyoLU2Xg7 Free Ebook *** ABOUT NICK GLIMSDAHL Subscribe to my weekly newsletter Find me on Twitter Find me on LinkedIn *** LISTENER SUPPORT Support this show through Buy Me…
 
Brian Solis is a world-renowned digital anthropologist and futurist who serves as Global Innovation Evangelist at Salesforce. Brian is also an 8x best-selling author and international keynote speaker. Brian shared his latest research on CX and its new trajectory as a result of the pandemic at the 2021 AMA Ignite that I moderated. He also explored h…
 
Jerry Campbell - Director, Customer Workflows-Leading Practices at ServiceNow Where does the Customer Experience Start? Why is it important to involve your employees in the decision-making process to deliver great CX? What specifically should the employee be involved with? Should they have an input in technology selection, onboarding, operations, m…
 
Some of what Michael shares includes: Meaning of myth Pandemic polarization and changing the collective situation Genius, wounds and giftedness Rites of passage and becoming authentic Natural form of education Ascension, darkness and the deep Self What it means to be a real storyteller Eros and Erotic Fluidity Your calling Fear, the original purpos…
 
Charlie Godfrey is the Senior Director at Genesys. 01:00 What is one thing people might not know about you? 01:50 Can you have Empathy with Technology? 02:43 A lot of people talk about Empathy, but how do you make it real? 10:50 What is the difference between Empathy and Sympathy? 13:07 Can Empathy be taught? 17:23 Should you deliver Empathy to you…
 
Steve is a highly sought-after talent advisor to leaders and organizations across the globe. As a founder of his own silicon valley based firm, Cadigan Talent Ventures, Steve advises organizations including Twitter, Eventbrite, Cisco, Intel, Salesforce, and more. Prior to launching his firm, Steve worked as an HR executive for over 25 years at a wi…
 
Some of what Deborah shares includes Ancient view on female fluids, sacredness, and nourishment Difference between orgasm and ejaculation Difference between clitoral, cervical and g-spot orgasms 3 essentials for g-spot orgasm Homework for vagina baring listeners to acquaint yourself with your g-spot Returning into relationship with your sexual bein…
 
John and Mark X. Cronin are the father-son teams that founded John’s Crazy Socks, the world’s largest sock store. John is an entrepreneur who just happens to have Down syndrome. You may know them for being named EY Entrepreneurs of the Year or testifying before Congress or speaking at the UN. You may know them because John became “Sock Buddies” wit…
 
Kindra Hall is the Chief Storytelling Officer of SUCCESS Magazine. She is also a best-selling author and Her book, Stories that Stick debuted at #2 on the Wall Street Journal Bestseller List. Her second book, Choose Your Story, Change Your Life: Silence Your Inner Critic and Rewrite Your Life from the Inside Out, releases in January of 2022. Pre Or…
 
Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. Please fill out this survey: https://forms.gle/7ig267wFeyoLU2Xg7 Free Ebook *** ABOUT NICK GLIMSDAHL Subscribe to my weekly newsletter Find me on Twitter Find me on LinkedIn *** LISTENER SUPPORT Support this show through Buy Me…
 
Some of what Helena shares includes: Ancient economies and how we came to the current economic system we have today. Ladakh as a case study of the impacts of globalization Globalized food system Nonsensical view of climate change, and Issues of focusing on carbon vs fossil fuels and new green deal Her entry into Ladakh Suspicions of Helena being a …
 
Dee Ann Turner is a 33-year veteran of Chick-fil-A, Inc, and was selected as the company’s first female officer in 2001 and served as the Vice President, Talent and Vice President, Sustainability. During her long career, she worked closely with Chick-fil-A’s founder, S. Truett Cathy, and other key leaders as an architect of their organizational cul…
 
Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. Please fill out this survey: https://forms.gle/7ig267wFeyoLU2Xg7 Free Ebook *** ABOUT NICK GLIMSDAHL Subscribe to my weekly newsletter Find me on Twitter Find me on LinkedIn *** LISTENER SUPPORT Support this show through Buy Me…
 
0:00 Introduction 01:57 What does Client Experience mean to you and why is it important? 03:50 Being Client First, your goal is to Deliver Radical Personal Service, which is awesome, but how 05:05 Do you also deliver an internal client experience? 08:49 One of the things we talked about prior was for your team to discover your best self. What is th…
 
Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. Please fill out this survey: https://forms.gle/7ig267wFeyoLU2Xg7 Free Ebook *** ABOUT NICK GLIMSDAHL Subscribe to my weekly newsletter Find me on Twitter Find me on LinkedIn *** LISTENER SUPPORT Support this show through Buy Me…
 
Joe DeLoss is a social entrepreneur focused on building transformational brands for transformational people. He’s spent the last decade building businesses and providing meaningful employment opportunities for men and women who’ve faced significant adversity in their lives. Joe believes everyone deserves a fair chance to build a new story for thems…
 
Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. Please fill out this survey: https://forms.gle/7ig267wFeyoLU2Xg7 Free Ebook *** ABOUT NICK GLIMSDAHL Subscribe to my weekly newsletter Find me on Twitter Find me on LinkedIn *** LISTENER SUPPORT Support this show through Buy Me…
 
Dan Gingiss is a customer experience speaker and coach with a 20-year corporate background at companies like McDonald’s, Discover, and Humana. He is an author, keynote speaker and podcast host, and most recently has a new book out called the experience maker. 1:40 Where Dan would eat for his last meal in Chicago 2:39 What is the most common respons…
 
Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. Please fill out this survey: https://forms.gle/7ig267wFeyoLU2Xg7 Free Ebook *** ABOUT NICK GLIMSDAHL Subscribe to my weekly newsletter Find me on Twitter Find me on LinkedIn *** LISTENER SUPPORT Support this show through Buy Me…
 
Nancy Flowers is the Vice President of Insights & Loyalty at Hagerty. She is a Loyalty Strategist, Client Experience & VOC Expert, Marketing Professional, and Champion of Change. 00:32 Introduction 02:10 Hagerty Insurance is an Automotive Lifestyle Brand. What does that mean? 10:16 VP of Insights and Loyalty – tell me what you are responsible for a…
 
Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. Please fill out this survey: https://forms.gle/7ig267wFeyoLU2Xg7 Free Ebook *** ABOUT NICK GLIMSDAHL Subscribe to my weekly newsletter Find me on Twitter Find me on LinkedIn *** LISTENER SUPPORT Support this show through Buy Me…
 
Shep answers the questions to : Is there a strategy that can set your company up for success, no matter what curveballs the world may throw your way? How do you expand a relationship with a customer so that it's strong enough to sustain multiple renewals of trust? When should we start working on getting the customer to come back - to renew their se…
 
Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. Please fill out this survey: https://forms.gle/7ig267wFeyoLU2Xg7 Free Ebook *** ABOUT NICK GLIMSDAHL Subscribe to my weekly newsletter Find me on Twitter Find me on LinkedIn *** LISTENER SUPPORT Support this show through Buy Me…
 
Nick talks about: What made you want to start this podcast? What did you learn as a podcaster? Everyone and their mother now has a CX podcast. What do you think makes Press 1 for Nick different and better than the rest of them? What do you look for in the guests that you invite to your podcast? You ask every guest the question if you could leave a …
 
Some of what Justin shares includes: His personal retreat this last year Benefits of Ati Yoga in working with anything arising including helping Justin be available to 13,000 people at the NYC Department of Correction How Justin works with crisis situations Bearing witness to pain and suffering Justin’s main practice with those who are dying His ex…
 
Jim talks about: How to define Company Culture How to AMP up, maintain or even revolutionize company culture The best way to find and retain top talent The person who influenced Jim the most in the past year: Radical Leap by Steve Farber: https://amzn.to/3l5jUcF His note to all CX professionals: “Read the guest, seize the moment, personalize the ex…
 
Jamey talks about: What it means to have purpose What it looks like to have world class service Why it’s important to treat your customers like Michael Jordan The person who influenced Jamey the most in the past year: Chip Bell His note to all CX professionals: “It’s possible and advisable to find something that doesn’t feel like you're making a li…
 
Laura talks about: How do you define success? Does success = happiness? Her thoughts on “fake it till you make it”? The person who influenced Laura the most in the past year: Kara Goldin, Founder and CEO - Hint Inc. Her note to all CX professionals: “Find your why, and relate it to the customer's why.” Transcript:https://press1fornick.com/laura-gas…
 
Jan is one of Europe’s leading storytellers who specializes in myths and folktales from pathways that were followed during the slave trade, including Africa, the Caribbean and Arabia. Some of what Jan shares today includes: how she got into storytelling, her roots, her stories the rhythm of a story essentials for story telling 3 riddles for you to …
 
Tim talks about: How Culture is built Why it’s so important E+R=0 The book that has influenced Tim the most in the past year: Abolition of Man by CS Lewis His note to all CX professionals: “At the top, it would say E+R=O. Today, I get to work with purpose, serve people, solve problems, and bring energy. Man, I love my job” Show Notes and Transcript…
 
Kyle talks about: How creating 1,000 videos a year improved the Customer Experience Why this removed the unknowns and what-ifs Why it’s important to disrupt the flow of information when educating customers The book that has influenced Kyle the most in the past year: It's Not Always Depression: Working the Change Triangle to Listen to the Body, Disc…
 
Today I'm speaking again with my longtime bestfriend, and producer of the Youtube channel and podcast, DRIFT. Today we discuss the idea that we may or may not have a mental immune system, put forward first by Andy Norman. We also discuss some thoughts on learning how to calm the noise in the mind. As always we appreciate the support! Support the sh…
 
Fro talks about: Explains how Dental Insurance was broken How Beam Dental reduced effort to create a better Member Experience The importance of culture and core values The book that has influenced Fro the most in the past year: · No Rules Rules: Netflix and the Culture of Reinvention: https://amzn.to/3rtPaEX His note to all CX professionals: “Every…
 
Joey talks about: Why do companies lose customers The cost of losing a customer Why companies don't spend more time, money, or energy trying to retain customers. The person who has influenced Joey the most in the past year: · Dan Gingiss: Co-Host of the Experience This! Podcast. His note to all CX professionals: “Lead with empathy, then give them s…
 
Aja talks about: · What makes the Spartan Race so unique · How to keep the brand consistent over 200 races · The Importance of Community The book that has influenced Aja the most in the past year: · Be our Guest: Perfecting the Art of Customer Service https://amzn.to/3ifcfH9 Her note to all CX professionals: “Know your value. You are not “just” cus…
 
Scott talks about: · What it means to be ICONIC · Why companies run from their own uniqueness. · How you should “Go Negative” The book that has influenced Scott the most in the past year: · Be the Best at What Matters Most: The Only Strategy You Will Ever Need https://amzn.to/3hobA5B His note to all customer service professionals: “If I were being …
 
Antonia talks about: · The importance of building a world class culture first · What it means to emotionally engage with your customers · How to differentiate on brand experience The book that has influenced Antonia the most in the past year: · Prosperity: Better Business Makes the Greater Good: https://amzn.to/35XMFAK Her tip to power meaningful c…
 
Darren talks about: · What people say about UX · How to decipher between a real UXer and a fake one · How to seamlessly connect UX and CX The book that has influenced Darren the most in the past year: · Multipliers: How the Best Leaders Make Everyone Smarter: https://amzn.to/3qnWb9w His note to all customer service professionals: “Ascribe to Excell…
 
Howard talks about: · What it means to be digitally driven · Why Executives grimace when you want to focus on CX · How to prioritize your Digital Transformation The person who has influenced Howard the most in the past year: · Shep Hyken - Cult of the Customer · Tom Goodwin - Digital Darwinism His note to all customer service professionals: “You ar…
 
Welcome to the very first episode of the Broken Mindsets Podcast! Today I'm speaking with my longtime bestfriend Noah Tallman, producer of the Youtube channel and podcast, DRIFT. We're speaking on the topics of Love, Purpose, and Peace, as well as several other related matters. Our hope with this is to give whatever tools we can to as many people a…
 
Jane talks about: · Lessons she learned from her Dad · Talks about her time on Undercover Boss · The importance to taking caring for your people The person who has influenced Jane the most in the past year: · Chick fil a – They are the best out there in Customer Service. · Dare to Serve by Cheryl Bachelder: https://amzn.to/3pwKLzP · Thanks for Comi…
 
Michael talks about: · What CX has to do with better experience in the contact center · How to improve employee retention · How training in the contact center is different than general CX The person who has influenced Michael the most in the past year: Art Ginsler’s book: Art’s Principles – 50 years of hard-learned lessons in building a world-class…
 
Chris Voss - World's #1 Negotiation Coach, Bestselling Author "Never Split The Difference" - CEO at The Black Swan Group, Ltd - Part 2 of 2 [Negotiation] Chris talks about: · What is mirroring and why it works? · What is the beauty of silence? · How do you get comfortable being uncomfortable? · What is the importance of visualization? · What tactic…
 
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