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Success for healthcare leaders means staying one step ahead – of healthcare news, changes and emerging strategies. Turn to Allscripts On Call for information, insights and innovations that drive change and provoke action. In each episode, we’ll highlight key challenges facing healthcare and turn to industry leaders to discuss navigating these for maximum success. Start listening today to be part of the future of healthcare. Host Cassie Khorey,
 
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show series
 
Kathleen McGrow (Chief Nursing Information Officer, Microsoft) and Paul Minton (Chief Product Officer, Allscripts) discuss their shared clinical background and how they leverage it in the Allscripts/Microsoft partnership. Hear how this collaboration between healthcare and technology leaders is developing stronger security for providers, more powerf…
 
A significant impact of COVID-19 has been to kickstart the use of telehealth technology, so providers can continue to practice medicine and patients can receive the care they need without leaving the house. Population health expert Mike McAfee discusses why this means maintaining interoperable systems is more critical than ever, and how sharing inf…
 
In the post-COVID normal, clinicians are defining how to best deliver care going forward. Dr. Constantin Jabarin, who has successfully implemented customized EMR solutions in the UK, discusses supporting work practices during a time of change, directing all technology to the unique needs of an organization. For more questions, contact Dr. Jabarin a…
 
Most community hospitals provide a range of essential healthcare services to their areas. But during COVID-19, delivering this care – and maintaining a revenue stream – became a challenge. Longtime emergency clinician Dr. Mark Pratt (Director of Solutions Management, Allscripts) describes what defines community hospitals, and how they’ve adapted to…
 
The science of behavioral economics helps us channel our natural urges toward accomplishing our goals. Karen Horgan, cofounder of behavioral economics consultancy VAL Health, describes the principles of behavioral economics and how we can apply them in healthcare, by making it easy for patients to communicate with providers and engage with their ow…
 
When so many factors are critical to delivering safe multi-episode healthcare, we need the data from care coordination platforms more than ever. Founder Dr. Lissy Hu describes how CarePort’s platform Supports older adults who are at risk for COVID-19, as well as their families Ensures those who do get the virus have safe places to recover Creates d…
 
As 80% of healthcare issues and outcomes are influenced by factors outside the patient encounter, it’s critical to address these from a clinical perspective, especially in a time of crisis. Rick Krohn, principal of HealthSense, discusses collecting data around key social determinants of health, such as education, transportation and access to care, …
 
Today, during COVID-19 and its associated restrictions, older adults face not only immediate health risks but serious challenges in their daily lives. Dr. Charlotte Yeh (Chief Medical Officer, AARP Services) discusses how these reflect the broader health challenges of older adults, as well as their benefits, and the role technology plays in shiftin…
 
As the amount of healthcare patient data grows exponentially, provider organizations must comply with rapidly shifting compliance standards. dSheet leader Michael Kirwan discusses how the providers he collaborates with have worked to meet these standards – including Bluetooth, HL7 FHIR, and 5G – and what providers can do now to ensure compliance th…
 
In this special episode, Allscripts Ambulatory leader Leah Jones discusses the challenges physician practices face during a nationwide shift to value-based care. Learn how to identify financial and care gaps, and find where your organization can use the support of an expertise partner to achieve the best possible financial and clinical outcomes. To…
 
By examining the four P's of experience design - people, places, platforms and processes - healthcare providers of any size can create a customized, engaging and trust-building experience for patients and staff. Cynthia Sharpe, Theme Park and Museum Principal at experience design firm ThinkWell Group, explains: What makes the best healthcare experi…
 
In this special episode, hear the full conversation between Dr. Geoff Caplea (Allscripts) and three leaders from ECRI Institute. Learn about the work the organization has done in the past decades to promote patient safety. Also hear how ECRI continues to align healthcare, technology and analytics to create solutions for the future. Released for Pat…
 
In this final episode of our series, Dr. Lorraine Possanza shares the outcomes achieved by the ECRI Institute’s Patient Safety Organization Workgroups, and how their multi-stakeholder teams "ferret out" the most useful information from decades of safety data. The ECRI experts, including Janice Kaczmarek and Dr. Karen Schoelles, also look ahead to p…
 
In this second part of the series, ECRI Institute’s Janice Kaczmarek tells how the Institute developed its own Guidelines Trust to replace the Guidelines Clearinghouse. Dr. Lorraine Possanza describes how the ECRI Patient Safety Organization empowers all healthcare stakeholders to collaborate for stronger, better care.…
 
Healthcare technology – whether medical devices or IT – has always had a direct connection to patient safety. In this first episode of a three-part series, Dr. Geoff Caplea (Allscripts) joins experts from ECRI Institute to discuss how the organization was founded in 1968, and what’s changed in patient safety issues in the decades since. Featured on…
 
Physician practices face unique operational and financial challenges, including declining revenue, increasing denials, increasing patient balances and lack of actionable analytics. Consultant Paola Turchi explains how practice leaders can use revenue cycle management to address these gaps, improving employee, physician and patient satisfaction. In …
 
The public health data pool is growing larger, especially as patient-consumers share their information through devices and personal programs. While providers can find valuable knowledge in this, they're also challenged to preserve patient privacy and comply with HIPAA and other regulations. Joel Gurin, founder of CODE, an organization that maximize…
 
As healthcare moves into the next decade, patients, providers and technology partners must combine their strengths to address the challenges ahead. Molly McCarthy (National Director, US Health and Chief Nursing Officer, Microsoft) tells how Microsoft technology is powering healthcare outcomes, and how the right partnerships with both patients and o…
 
As patients are increasingly acting as consumers, consumer companies are stepping up to help deliver care. Dr. Chet Robson, Chief Medical Officer of Walgreens, discusses these trends and the services retail healthcare offers to help make patient-driven care effective and affordable. Recorded at ACE 2019…
 
As delivering care becomes more complicated, it can be difficult for providers to find joy in the work they do. Neil Patel, founder of HIMSS innovation services company Healthbox, discusses how tech vendors and providers can partner to identify key challenges, build solutions to address them and even fall in love with the problems they work to solv…
 
Today’s healthcare providers have countless ways to connect clinicians and patients at every point of care. Dr. Jim Nielsen (CMIO, Baptist Pensacola) discusses how his community health system used the Internet of Things to address operational problems and improve delivery of care, as well as what other organizations can do to implement this themsel…
 
Many patients need affordable transportation to receive healthcare. But access to their local community and social resources is also essential to their health and wellbeing. Omar Nagji (Head of Healthcare Partnerships, Lyft) talks about Lyft’s partnering with Allscripts to move into the healthcare space. Hear how Lyft’s expertise in consumer experi…
 
Technology today has the potential to deliver the best healthcare to everyone tomorrow. In this episode, Allscripts CEO Paul Black talks about what defines today’s healthcare landscape. Hear about up-to-the-minute opportunities in analytics and mobile platforms, as well as challenges in privacy and industry competition and how consumer devices and …
 
In the final episode of this series, our experts discuss how clinical users and leaders can communicate their perspectives on EHR needs and issues; how users must learn to navigate the systems that are available; and how everyone can keep brainstorming together to maintain a safe and usable EHR. This is the conclusion of our conversation with Dr. R…
 
The adoption of healthcare technology since the HITECH Act of 2009 is unprecedented across industries. People in healthcare today still deal with the implications, especially in EHR implementation and use. In the second episode of our three-part series, Dr. Raj Ratwani (Director of the MedStar Health National Center for Human Factors in Healthcare)…
 
When implementing and using an EHR system, many factors – and human users – contribute to its safety and effectiveness. When a change is needed, it can be challenging for all these to align and move forward. In the first episode of our three-part series, Dr. Raj Ratwani (Director of the MedStar Health National Center for Human Factors in Healthcare…
 
When patients are shocked by the price of their prescriptions, this can severely disrupt their care. Patients may reduce or abandon their medication in order to save costs. Tom Pasquariello (Clinical Pharmacist, Veradigm) describes how prescription price transparency, especially integrated in the EHR, helps patients and clinicians work together to …
 
The final part of our conversation with Dr. Janey Barnes (founder, User View). Dr. Barnes discusses how health IT platforms compare to those in other fields (and how pharma software is like lottery software); how hands-on training helps achieve stronger EHR functionality, satisfaction and regulatory fulfillment; and how a human-centered approach at…
 
The second episode with Dr. Janey Barnes (founder, User View) on human factors in EHR design and health IT. Here, Dr. Barnes and our experts discuss the unique challenges of healthcare technology; how HIT partners should engage directly with users to discover their true needs; and how the right system supports patient safety and relieves clinician …
 
The first of three episodes with Dr. Janey Barnes (founder, User-View) on incorporating human factors in EHR design and health IT. Here, Dr. Barnes and our experts discuss the difference between human factors, usability and user experience; responding to US patient safety and usability standards today; and how healthcare organizations and IT partne…
 
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