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Canadian discussions - a global retail perspective. As the world entered lockdown in March 2020, a small, diverse group of Canadian thought leaders gathered virtually to speculate, collaborate and share their insights on the waves of disruption facing retailers. "The Business of Retail” podcast emerged as an unflinching strategic alternative to the conventional discourse. Listen or watch as root causes are revealed and new paths forward for the wider retail ecosystem are explored.
 
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Imagine drive-through meals at every Loblaw's supermarket, with President's Choice on the menu board?. Or retailers taking over the better meal prep kit plays. Will grocers unleash their vision of the future? Or will they just test the waters? Will A.I. be cleaning up in aisle four? If so, will it be about customers, or on cutting costs (and people…
 
Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to discuss the news and trends defining the world of retail.How much do you love Panera Bread's broccoli cheddar bowl? Would you wear it on your bathing suit? Although nobody asked for it, Panera Bread's new limited swim suit line is certain…
 
We’re kicking off another episode of RETHINK Retail with guest Brian McGlynn. Brian is the General Manager of E-Commerce at Coveo, a market-leading AI-powered relevance platform that injects search, recommendations and personalization solutions into digital experiences. Brian is a long-time tech industry veteran with 20 years of experience building…
 
Canada's Food Professor is back! Dr. Sylvain Charlebois covered Foodservices a few months ago and returns to reveal the big shifts happening in our large grocers that are sending ripples through our Food Retail sector. Here is a sneak peak and a 'tip of the cap' to Sobey's CEO, Michael Medline.By Christine Cowan, David Ian Gray, George Minakakis, Gary Newbury, Craig Patterson
 
There ha s been much trumpeting of "customer experience" over the past decade. However, the experiential foundations of the past 100 years are still these: sales and service. Have we forgotten what exceptional sales and service entails? Have productivity efforts gone too far? This is different than having shiny interactive displays in store... this…
 
Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to discuss the news and trends defining the world of retail.Retailers need to change their mindset about associates. They aren't replaceable cogs, but valuable potential brand ambassadors. In this episode, guest host Cathy Hotka discusses th…
 
It's time to send your paper planograms packing!In this episode, One Door CEO Tom Erskine and retail consultant and author Andrew Smith give us the skinny on the history of store merchandising, planograms, and why retailers need to modernize their visual merchandising strategies to create better brand experiences. If you enjoyed this episode, pleas…
 
Our resident CEO George Minakakis, MBA pushed the crew to revisit a bedrock fundamental of retailing that has been eroding for years: the art of exceptional sales and service. Listen here to a 4 min sneak peak... and subscribe in order to catch the full episode when it drops July 13.By Christine Cowan, David Ian Gray, George Minakakis, Gary Newbury, Craig Patterson
 
Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to discuss the news and trends defining the world of retail.In this episode, guests Marc Babin and Ricardo Belmar discuss Bed, Bath & Beyond's recent turnaround efforts and breakdown the key characteristics of successful physical retailing i…
 
In Episode 22 we are joined by Arlene Dickinson - Canadian business leader, investor, author and television personality. General partner of District Ventures Capital and CEO of Venture Communications, she recently launched the Venturepark ecosystem of supports to assist Canadian #food and #wellness #cpg brands. This one will be of broad business in…
 
Last week, the National Retail Federation held its week-long virtual event: Retail Converge, which gave a stage to hundreds of retail thought leaders and innovators as we all tuned in to learn what’s next as life begins to return to normal. Our team attended dozens of sessions and listened as top retail thinkers shared how they’ve been launching ne…
 
As we continue this June to explore the opportunities and challenges for new brands to scale, we are delighted to discuss the issues in a food context with one of Canada's most respected business people, resident Dragon on CBC and all-around supporter of ventures: Arlene Dickinson. She joined on the heels of launching Venturepark - what might be th…
 
Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to discuss the news and trends defining the world of retail.In this episode, host Jeff Roster is joined by Tom Litchford, Global Head of Retail at Amazon Web Services. Together they explore the current state of retail and the critical role o…
 
“Purpose” in business is a daily topic in our newsfeeds. We expect much as shoppers, but are our values and commitments to do right by society and the environment in the way of our desire for what's new in fashion, technology - and the economic means to acquire them? While consumers continue to buy cheap and made-to-fail products, CEOs are under in…
 
Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to discuss the news and trends defining the world of retail.According to a survey conducted by Bain & Company, since the pandemic began, 72% of 800 large retailers said they are now trying to work in a more agile way.In this episode, we are …
 
Today we’re kicking off another episode of RETHINK Retail with guest Nikki Kaufman. Nikki is the Co-Founder and Chief People Officer at CAMP, a self-described Family Experience Company designed to inspire and engage families. CAMP operates five experience-driven toy and learning shops in the United States and has recently launched its new, kid-frie…
 
Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to discuss the news and trends defining the world of retail.In this episode, we're joined by Gary Newbury and Liza Amlani as we examinee the unpredictability of the supply chain and the actions businesses must take to become more efficient a…
 
We have been seeing a surge in new fashion and lifestyle brands even as the bigger players in this subsector seem to struggle. Yet making it through to profitable scale remains elusive for many. The TBOR team are joined by Canadian retail executive Christine Day to explore why this is occurring and to discuss the challenges and common pitfalls foun…
 
Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to discuss the news and trends defining the world of retail.In this episode, you'll hear from Mailchimp's Vice President of Retail, Sara Hicks, and Christine Russo, a RETHINK Retail advisor and the founder of the Retail Creative and Consulti…
 
Today we’re kicking off another episode of RETHINK Retail with guest Matt Alexander. Matt is the co-founder and chief executive officer of Neighborhood Goods. Bursting onto the retail scene in 2018, Neighborhood Goods made it abundantly clear that it was not your grandmother’s department store. Neighborhood Goods is the store of the future, mixing …
 
Just in time for summer, the United States is beginning to return to a state of normalcy after a rigorous six months of vaccinations.In this episode, you'll hear from João Diogo Falcão and Jeff Roster as we discuss our outlook for summer + news on stores dropping mask mandates, sports venues opening back up and how AiFi is bringing autonomous store…
 
This time we are unpacking the tumult that has swept through the foodservice sector in Canada. Our dine-in restaurants and bars have borne the brunt of the pandemic, while some formats have thrived. Lots of losses here have been gains for grocery. But what next? The TBOR team is joined by guest Dr. Sylvain Charlebois. Sylvain a Canadian researcher …
 
At the close of 2020, women held just 7.8% of S&P 500 CEO positions. We were in attendance at the Shoptalk Meetup for Women event last week, where we spoke with dozens of women who are keeping the retail industry progress forward. In this episode, we share some of our key takeaways from the event, including a survey we conducted with 30 women in bu…
 
In this episode, we spoke with guests Faisal Masud, chief executive officer of Fabric, a headless e-commerce startup, and Jeff Roster, chairman of the Retail Advisory Board at Apptricity and the former vice president of strategy at IHL Group. We spoke about Amazon's revenue growth during the pandemic as well as the rise of headless commerce and how…
 
There is an escalating war of engagement by brands in an overcrowded and noisy consumer marketplace. We can’t compete without digital and we can’t afford to get it wrong. But beyond the hype, are current levels of spend sustainable? Why are so many overemphasizing acquisition over retention?By Christine Cowan, David Ian Gray, George Minakakis, Gary Newbury, Craig Patterson
 
In this episode we spoke with Christopher Breen, head of partnerships at Public Goods, a membership-based online home goods store offering consumers healthy everyday essentials straight to their door. Chris currently leads the B2B team at Public Goods, where he is focused on making simple, sustainable, and design-forward products accessible in the …
 
Does your brand need a Chief TikTok Officer? Many retailers have been catching on to the TikTok craze, with some brands even hiring special teams to whip out viral campaigns. Late last month, toymaker Nerf announced that it would be hiring a Chief TikTok Officer to create new ways to connect with the TikTok communityOn today's episode, we spoke wit…
 
We’re kicking off another episode of RETHINK Retail with guest Charlie Chanaratsopon. Charlie is most known for building Charming Charlie to 5,000 employees, 350 stores globally, and $500M in revenue. Charlie recently launched Boosted Commerce, a leading consumer products platform that acquires, launches, and grows third-party sellers on Shopify an…
 
George and Gary wanted to get real about what might happen to the retail sector whenever we get to a point of full return, no restrictions - and what might be a very serious concern that dampens the mood of at least some the sector. On a lighter note, David wondered why the heck we are calling a potential spending surge "revenge spending" ?!?! "Wak…
 
Gen Z, the portion of the U.S. population born around 1996 through roughly 2010, makes up for 40 percent of U.S. consumers and by 2026, Generation Z will surpass millennials as the largest consumer base in the U.S.In this episode, host Brandon Rael sat down with Andy Austin, president of The Industrious, a global design agency that specializes in c…
 
Here's a staggering statistic to kick off your Monday morning: 77% of consumers say they have tried new brands since the beginning of 2020In this episode, we sat down with Mark Smith, President of Kitewheel, a leading solution provider for customer journey orchestration and analytics, to discuss what's driving consumers’ willingness to try new bran…
 
The TBOR team invited guest Claude Sirois, the forward-thinking former President of Retail at Canadian Shopping Centre giant Ivanhoe Cambridge, to a two-part discussion. Part 2 takes a look at what the future of “physical” for retailers, developers, and landlords might look like, including tremendous opportunities to collaborate on innovation in re…
 
In this episode, RETHINK Retail advisor Ricardo Belmar sits down with guests Gautham Vadakkepatt and Jeff Roster to discuss the role of academics in retail and how they are helping to create "new knowledge" for the next generation of retail innovators.Gautham Vadakkepatt is the Assistant Professor in Marketing and the Director of the Center for Ret…
 
Nearly four months into 2021 and retailers in the United States are on track to open more stores than they close this year. In this episode, guests David Wilkinson and Britt Mills join host Julia Raymond Hare as they examine the state of physical retail and opportunities for emerging DTC brands. David Wilkinson is the President and GM of NCR Retail…
 
The TBOR team invited guest Claude Sirois, the forward-thinking former President of Retail at Canadian Shopping Centre giant Ivanhoe Cambridge, to a two-part discussion. Part 1 reviews the deep, persistent shifts in the real estate landscape the past few years and the jarring impacts on landlords and tenants triggered by Covid responses. Part 2 in …
 
Now a year into the COVID-19 crisis, the world has watched as the grocery industry continues to prove its resilience, most notably through the rollout and adoption of same-day pickup and delivery services.In this special episode of the Retail Rundown Podcast, we'll take a deeper look at the state of the grocery industry as we hear insights from Ton…
 
On today's episode, we are joined by The Economist's Schumpeter columnist Henry Tricks to explore The Economist's special report “The Retail Renaissance: The Future of Shopping.”You'll hear insights on the new relationship between mass production and mass consumption; the use of data to bring producers and consumers directly together; customer choi…
 
In this episode, we caught up with Reality Interactive's Creative Director Jeremy Brazeal to learn how in-store touch technology thrived during a global pandemic.We also spoke about the ways consumers are changing, what retailers can do now to prepare them for the next 3-5 years, and what he thinks the ideal post-pandemic retailer will look like. E…
 
Perhaps this should be titled The High Cost of Data Illiteracy in Retail. In fairness, retail is very literate about a narrow range of data: skus and sales. But how many retail leaders have a vision and roadmap behind statements such as "we are a data driven business" or have applied critical thinking to scope out a range of data needs, over time, …
 
Is Target aiming to reinvent the mall? Target announced it would be launching Apple mini shops in 17 of its stores in 2021 with more to come in the near future. Target's sales also grew by more than $15 billion in 2020, which was greater than the company's total sales growth over the last 11 years.So, what can small and mid-size retailers glean fro…
 
In this episode, Forrester Research's Sucharita Kodali sits down with Mina Fader, Managing Director of the Baker Retailing Center at the University of Pennsylvania. They discuss recent allegations that Amazon favored big sellers on its India platform, as well as Standard Cognition’s recent round of funding and, finally, Facebook’s current news deba…
 
Lale Kesebi joins the discussion from Hong Kong. Lale is an ex c-suite executive of global distribution giant Li & Fung and has built upon her sterling track record of transformations in her counsel to CEOs in her Human At Work advisory. We delve into the need for substantive change in retail cultures to enable successful transitions for legacy ret…
 
Are you ready for the Roaring Twenties? On today's episode, we discuss Best Buy's digital transformation, retail's new physical estate and the post-pandemic retail landscape. Featuring guests Peter Cohan and Andrew Smith.Peter Cohan is the president of Peter S. Cohan and Associates, a management consulting and venture capital firm. He is also a For…
 
Did you know 73% of Gen Z consumers have increased the time they spend shopping online? In this episode, we explore this digitally native generation as we take a deeper look at their purchases, preferences, and the retail campaigns making waves on TikTok. Joining us today are Dara Busch, president of 5WPR’s consumer practice, and Trinity Wiles, co-…
 
Today’s episode is hosted by the incredible Carol Spieckerman. Carol expert on global retail trajectories and transmedia brand platforms. Carol is also an author and contributor to leading media outlets, such as NPR, Reuters, and Forbes, as well as our very own RETHINK Retail advisor and the host of the Spieckerman Speaks Retail Podcast. In this ep…
 
As we gather stories of the plight of iconic independent stores and restaurants closing for good under pandemic guidelines, we discuss the bigger ripple effects beginning with streetfronts and local communities. Can the damage still be mitigated in 2021?By Christine Cowan, David Ian Gray, George Minakakis, Gary Newbury, Craig Patterson
 
Feb 01, 2021: Join us as we explore actionable insights retailers can gain from their consumer and sales data. Featuring Eric Nykamp and Jay Klauminzer.Eric is the Chief Executive Officer of Raange, a mobile marketing space helping brick and mortar turn visitors into digital customers. Jay is the Chief Executive Officer of Raise. It's a website and…
 
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