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Learn more about Mike Rizzo: Mike’s LinkedIn Mike’s Twitter Join the MO Pros Community Episode resources: Learn More About CMX Summit 2021: Rise Book Tickets for CMX Summit 2021: Rise If you enjoyed this episode then please either: Subscribe, rate, and review on Apple Podcasts Follow on SpotifyBy Beth McIntyre, Mike Rizzo
 
Learn more about Jillian: Jillian’s LinkedIn Jillian’s Twitter Zapier Community Book Tickets for ZapConnect 2021 - Free User Conference Episode resources: Learn More About CMX Summit 2021: Rise Book Tickets for CMX Summit 2021: Rise If you enjoyed this episode then please either: Subscribe, rate, and review on Apple Podcasts Follow on Spotify…
 
Learn more about Corey: Corey’s LinkedIn Corey’s Twitter 2K’s Website Episode resources: Learn More About CMX Summit 2021: Rise Book Tickets for CMX Summit 2021: Rise If you enjoyed this episode then please either: Subscribe, rate, and review on Apple Podcasts Follow on SpotifyBy Beth McIntyre, Corey Andress
 
Learn more about Lauren: Lauren’s LinkedIn Lauren’s Twitter BigCommerce Community Episode resources: Learn More About CMX Summit 2021: Rise Book Tickets for CMX Summit 2021: Rise If you enjoyed this episode then please either: Subscribe, rate, and review on Apple Podcasts Follow on SpotifyBy Beth McIntyre, Lauren Clevenger
 
Learn more about Anne-Marie: Ann-Marie’s LinkedIn Ann-Marie’s Twitter Beth’s Twitter CMX Twitter Episode resources: Learn More About CMX Summit 2021: Rise Book Tickets and RSVP for CMX Summit 2021: Rise EP78: How CMX Ran Virtual Events During COVID EP102: Getting Started With Hybrid Events w/ Ann-Marie Pawlicki Dinkel EP104: The Impact of Hybrid Ev…
 
Learn more about Ben: Ben’s LinkedIn NPS I Love You Catalyst Website Episode resources: Learn More About CMX Summit 2021: Rise Book Tickets for CMX Summit 2021: Rise If you enjoyed this episode then please either: Subscribe, rate, and review on Apple Podcasts Follow on SpotifyBy Beth McIntyre, Ben Winn
 
Learn more about Anne-Marie: Ann-Marie’s LinkedIn Episode resources: Learn More About CMX Summit 2021: Rise Book Tickets for CMX Summit 2021: Rise EP78: How CMX Ran Virtual Events During COVID EP102: Getting Started With Hybrid Events w/ Ann-Marie Pawlicki Dinkel The 7P’s of Community — A Simple Framework for Building Belonging If you enjoyed this …
 
Learn more about Maddie: Maddie’s Twitter Episode resources: Book Tickets for CMX Summit 2021: Rise Alteryx Community EP97: Community Stakeholder Buy-in Secrets w/ Sofia Rodriguez Mata If you enjoyed this episode then please either: Subscribe, rate and review on Apple Podcasts Follow on SpotifyBy Beth McIntyre, Maddie Johannsen
 
Learn more about Anne-Marie: Ann-Marie’s LinkedIn Episode resources: Learn More About CMX Summit 2021: Rise Book Tickets for CMX Summit 2021: Rise The 7P’s of Community — A Simple Framework for Building Belonging EP78: How CMX Ran Virtual Events During COVID If you enjoyed this episode then please either: Subscribe, rate and review on Apple Podcast…
 
Today, we’re joined by John Todd, Director, Community Experience at Fandom, a global entertainment media platform powered by passionate communities of fans of everything related to pop culture. John helps Fandom to optimize its fan experience to improve engagement and retention metrics. At Fandom, growth metrics are focused on community creation, e…
 
Today, we’re joined by Phoebe Shin Venkat, Former Director, Community Strategy at Okta, an online access management platform with over ten thousand B2B customers. Phoebe believes that every community manager has their own style based on their unique experience and how they choose to help and support people. She also advocates a bottom-up approach o…
 
Today, we’re joined by David Spinks, Co-Founder at CMX and VP of Community at Bevy who’ll give us the run-down on CMX Summit Rise: 2021. In this episode, you’ll learn about the brave origins of CMX Summit and the pandemic-sized challenges experienced along the way. Community has taken the business world by storm and this year’s summit will ingrain …
 
Today, we’re joined by Molly Masterson, Senior Program Manager, Community & Product Insights at Okta, an online identity management platform with over ten thousand B2B customers. Molly helped Okta identify the criteria and characteristics of people to nominate into their superusers program, which will invite community-based nominations next year. S…
 
Today, we’re joined by Sofia Rodriguez Mata, Director of Community at Venafi, a cybersecurity company that protects machine identity and ensures safe machine-to-machine connections and communication. Sofia talks about her career growth in the community space and how Venafi realizes the power and the energy of their community. Sofia also describes t…
 
Today, we’re joined by Maddie Bertschmann, Senior Customer Marketing Manager, Global SMB at Braze, a fast-growing B2B SaaS platform delivering powerful, relevant, and personalized customer experiences in real-time. She describes how soft launches and internal enablement in the pre-launch phase helped their Slack-based customer community channel, Bo…
 
Today, we’re joined by Andreia Tulcidás, Community Engagement Manager at OutSystems, an integrated app development platform with AI-powered tools and a cloud-native platform. Andreia talks about how OutSystems nurtures its community and cultivates super users to lead their community. She also shares actionable advice on creating a super user progra…
 
Today, we’re joined by Logan Johnston, Community Manager, Community Partnerships Team at Facebook. In this episode, Logan describes how their team at Facebook identifies, trains, and supports community builders to maximize their social impact. He also shares which community metrics Facebook monitors and how they empower group managers with learning…
 
Today, we’re joined by Alyssa Vigil, Community Manager at Code Academy which is a learning platform for coding that enables greater economic opportunity to curious learners and masters of coding. Alyssa uses fun-filled metaphors to describe her team’s “hands-off” approach with their self-managing community of volunteer leaders that share a common g…
 
Today, we’re joined by Emilie Dellecker, Co-Founder and Community Builder at FoodHack. Emilie shares FoodHack’s journey from a single chapter community in Switzerland into a community that empowers food tech entrepreneurs globally. Emilie also shares how FoodHack overcomes language barriers and how they protect their brand’s values. She stresses on…
 
Today we’re joined by Whitney Raver, Director at EnrollBoom. On the show today, Whitney shares the biggest challenges she experienced whilst monetizing her community, the intersection between community and marketing and why she personally interviews each new community member. Whitney also shares how she limits churn, who in the community world she …
 
Today we’re joined by Stephen van der Heijden, VP of Growth at OfferZen. On the show today, Stephen shares the nuances he faces whilst building a community for developers, how he proves that value of this community and who in the world of community he would love to take for lunch. Stephen also shares how the OfferZen community helps them build trus…
 
Today we’re joined by Victoria Cumberbatch, Community Manager at Osmosis.org. On the show today, Victoria shares how she is currently managing her community of students, the metrics monitored and how community churn is managed. Victoria also shares the difference between micro and high-growth communities, the power of delegation to community member…
 
Today we’re joined by Matt Lawson, an experienced Online Community Manager. On the show today, Matt shares his journey to become an online community manager and the skills and experience he built to get to where he is today. Matt then shares how to recruit and stand out as an applicant for a community manager role and his thoughts on the emerging r…
 
Today we’re joined by Erin Halper, CEO of The Upside: a community for consultants. On the show today, Erin shares with us the origin story of The Upside, how she was able to build a business from this community and what to focus on in order to scale. Erin left the 9 to 5 when she was around 30 years old and practiced as a consultant for seven years…
 
Viki Cumberbatch is our guest today, she is the Community Manager at Osmosis. On today’s episode, we will cover how she runs a community of medical professionals and the changes she’s had to make during COVID, protecting your mental health as a community manager and how they found events their community loved and scaled them virtually while still k…
 
Today we have someone working on one of, if not the largest, B2B community in the world. Our guest is Tiffany Oda who is Senior Program Manager at Salesforce. Tiffany specializes in community infrastructure, processes, automation, and operations, and she is super passionate about it. In this episode, she talks about how operations fit into a commun…
 
Celina Zamora is our guest on this episode, she is the Senior Program Manager, Developer Community at MongoDB. Celina works with the MongoDB User Groups, and was tasked with relaunching the program during the pandemic. Today, she shares how she broke down silos to build a global program, and how she and her team are measuring their success.…
 
Kelsey Bourque is the senior customer marketing manager at Adobe and runs their user group programs. Kelsey began working at Marketo, which was acquired by Adobe in 2018. In this episode, she talks about how the acquisition affected her community programs, how they continue to drive positive impact and share some of the metrics she's tracking to pr…
 
Jana Boruta who is the Director of Experiential Marketing at HashiCorp joins us on this episode. Jana has been working with the community at HashiCorp for six years, and has helped build, run, and scale many of their community programs. Today, she talks about the challenges and successes her team had while pivoting their in-person events program to…
 
Mike Jewett is our guest on today’s episode, he is Director of Community at Codecademy. The Codecademy Community is super ingrained with the product, and Mike works closely with the product team to integrate ideas, make changes, and build a better space. Today, he shares how the community operates within the org, how he proves the value of the comm…
 
Diana Morgan is our next guest, she is Regional Community Manager at UiPath. Diana has been in the community space for a while, and has seen the evolution of many community and digital connection platforms. Today she talks about Clubhouse, the audio-only platform that has recently grown in popularity. We talk about how the use of real time events c…
 
Today we have Michele Heyward on the show, she founded PositiveHire, a community for women of colour in Science, Technology, Engineering, and Math. Today, we talk about what it’s like building a space for Only’s, and how to instill hope and a sense of community among a diverse group of people.By Beth McIntyre, Michele Heyward
 
Lais de Oliveira is our guest today, she recently published her book Hacking Communities. In this episode, Lais explains what Hacking Communities means. We dive into how communities can build belonging in the post-COVID era, and how leading with love is truly at the heart of it all.By Beth McIntyre, Lais de Oliveira
 
Ann-Marie Pawlicki Dinkel is our next guest, she is the Event Manager at CMX! She truly is the wizard behind the scenes when it comes to all our HQ events at CMX. If you attended CMX Global in April, or CMX Summit in October, or the CMX Winter Soiree in December, then you’ve felt the magic! Today, we talk about the planning process when it comes to…
 
I’m excited to have our next guest Chris Anderson who is Director of Community Learning & Love at Guru. We cover a lot of ground on this episode, we talk about how they turned there conference into an event series that lasted all summer, how he chose which business metric to prove community success with and how they are taking their C2C events virt…
 
We’re welcoming back Rosemary O’Neill! She is the CMO at Social Strata, Rosemary has been in the community industry for a long time and is a seasoned pro when it comes to member data and security. Today, Rosemary and Beth talk about international and local privacy laws, the importance of transparency, and how to operate as a one-person community te…
 
Our next guest Rachael McBrearty who is the Chief Customer Officer at Lean Data. In today’s interview, we talk about why she has advocated so much for community as a C-Level Executive. We’ll cover how she aligns the community mission with the company’s purpose, their large conference they are taking online and how to utilize your community to help …
 
Our next guest Joe Huber who is the Customer Community Strategist at Sprout Social. Joe builds and manages multiple community spaces for social media marketers and managers. In this episode, Joe talks about metrics and reporting. We not only discuss how to find the right metrics to track, but how to actually report on them to other teams, and how t…
 
Our next guest Jay Clouse is the Creator of Freelancing School. Jay built Freelancing School to be a place for freelancers to learn from each other, connect with their peers, and ultimately become more successful in their work. Today, Jay shares his experience in building communities from scratch, and why quality often beats quantity.…
 
Chris Massey, Product Lead at Mind the Product, runs their product community. It’s a space that helps to facilitate questions and connections between product managers. In this episode, Chris shares his go to models, and failsafe ways to figure out which metrics to measure, in order to track the successes and challenges of his community.…
 
Tessa Kriesel who is Head of Developer Community at Twitter is our guest on today’s episode. Tessa is tasked with engaging with a community of developers, which comes with its own set of challenges. Luckily, Tessa uses what she calls the 3 step model to building trust! In today’s episode, she shares what this process looks like and why building tru…
 
Brittany Caldwell joins us on the podcast to chat about her role as Head of Community & Events Marketing at Webflow. She has over 13 years of experience building communities and has previously worked for companies like GitHub and Atlassian. On today’s episode, we cover her top strategies to kickstart a community with little to no budget, why she ch…
 
Bridget Sauer who is the Senior Content & Customer Programs Manager at Atlassian is our guest today. In her interview, we talk about User Generated Content! She speaks about the UGC programs she’s created, the strategies she has implemented, and how these programs meet both Atlassian’s business goals and their user’s needs.…
 
We are joined by a repeat guest and friend of The C2C Podcast... Celina Zamora! She is the Senior Program Manager of Developer Community at MongoDB. Now that she is running Community User Groups at MongoDB and starting that role during COVID we had her break down what it is like to build a new C2C community after having so much success with her las…
 
Welcome to our 50th episode! Since this is our 50th episode we wanted to do something special, this interview from Startup Grind Global 2020 is with the cofounder and CEO of Reddit Steven Huffman. We dove into some really unique perspectives we haven’t talked about before like what is the soul of community, and trying to figure out what a “healthy”…
 
Viki Cumberbatch is our guest today, she is the Community Manager at Osmosis. On today’s episode, we will cover how she runs a community of medical professionals and the changes she’s had to make during COVID, protecting your mental health as a community manager and how they found events their community loved and scaled them virtually while still k…
 
There’s nothing that brings a community together like a shared language, our next guest Hugo Macedo helps run a global community around language and translation. Hugo is the VP of Community at Unbabel. In today’s episode, we will talk about how he implemented a community NPS score, improving product and marketing with community and how he proves th…
 
Our guest Erin Wayne is Director of Community and Creator Marketing at Twitch. She has worked at Twitch for over 6 years, she started off managing their partnership with Minecraft and is now Head of Community. We explore how a company with such an extremely active and passionate online community was able to bring that to real life with their C2C pr…
 
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