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strategy+business Media, a unit of the global strategy and technology consulting firm Booz Allen Hamilton, publishes a quarterly magazine, Web site (www.strategy-business.com), books, and, in conjunction with Knowledge@Wharton, this series of podcasts. The s+b/K@W podcasts draw on the insights of experts at Booz Allen and the Wharton School to bridge the gap between theory and practice in contemporary global business.
 
Companies around the world are using the Net Promoter System to deliver the voice of the customer to employees inside their operations and increase loyalty and customer lifetime value. Loyal customers spend more, stay longer and tell their friends about a company’s products and customer experience. The Net Promoter System Podcast, hosted by Bain Partner Rob Markey, digs deep into the insights and stories of leading Net Promoter practitioners and customer experience experts to find out how co ...
 
BFF with the Chef aims to unite a community of like-minded enthusiasts who want to cook beyond recipes, better understand ingredients and hone their techniques and culinary instincts to cook the food they really want to eat. Each week, Nicole invites a new blogger or culinary professional to her podcast for honest, candid conversations about what they’re cooking, eating and the knowledge, inspiration, and experiences behind it all.
 
Born in Cairo, Egypt. Karim Zidan began his career with the mindset to bring out Egypt's potential for greatness in the world of electronic music. After five years on guitar, Zidan made the transition from acoustic strings to the wonders of house music. The 19 year-old has only been DJing for 3 years. He first bought a Pioneer CDJ set just after his 16th birthday, then grew bored with it and progressed to the wonders of electronic live sets production on Ableton Live. Juggling between techno ...
 
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Few people are loyal to a body shop. Instead, people find them, literally, by accident: after a fender bender, most customers select a shop from their insurer’s direct repair program. But when Steve Grimshaw, executive chairman of Caliber Collision, first took over as CEO of the body shop company in 2009, he realized that with repair experiences of…
 
Firms benefit when consumers feel they “own” a product. But in the sharing economy, goods and services are becoming more experiential and impermanent. New research co-authored by Wharton’s Deborah Small explains this shift and offers marketing strategies to help preserve that feeling of “mine.”By Knowledge@Wharton
 
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