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Audio interviews with industry leaders and senior faculty with exclusive insights on current topics brought to you by Knowledge@Wharton and the Wharton School of the University of Pennsylvania.
strategy+business Media, a unit of the global strategy and technology consulting firm Booz Allen Hamilton, publishes a quarterly magazine, Web site (www.strategy-business.com), books, and, in conjunction with Knowledge@Wharton, this series of podcasts. The s+b/K@W podcasts draw on the insights of experts at Booz Allen and the Wharton School to bridge the gap between theory and practice in contemporary global business.
Companies around the world are using the Net Promoter System to deliver the voice of the customer to employees inside their operations and increase loyalty and customer lifetime value. Loyal customers spend more, stay longer and tell their friends about a company’s products and customer experience. The Net Promoter System Podcast, hosted by Bain Partner Rob Markey, digs deep into the insights and stories of leading Net Promoter practitioners and customer experience experts to find out how co ...
BFF with the Chef aims to unite a community of like-minded enthusiasts who want to cook beyond recipes, better understand ingredients and hone their techniques and culinary instincts to cook the food they really want to eat. Each week, Nicole invites a new blogger or culinary professional to her podcast for honest, candid conversations about what they’re cooking, eating and the knowledge, inspiration, and experiences behind it all.
Born in Cairo, Egypt. Karim Zidan began his career with the mindset to bring out Egypt's potential for greatness in the world of electronic music. After five years on guitar, Zidan made the transition from acoustic strings to the wonders of house music. The 19 year-old has only been DJing for 3 years. He first bought a Pioneer CDJ set just after his 16th birthday, then grew bored with it and progressed to the wonders of electronic live sets production on Ableton Live. Juggling between techno ...
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Want to Make Retail Customers Happy? Give Them a ‘Wow’ Experience
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What defines a “wow” depends on the shopper and type of store, but hassle-free customer support is at the top of the list, according to a recent study from Wharton’s Jay H. Baker Retailing Center and The Verde Group.By Knowledge@Wharton
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Why Older Americans Are Taking on More Debt
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A new study that finds older Americans are struggling with debt underscores the importance of financial literacy, says Wharton’s Olivia S. Mitchell.By Knowledge@Wharton
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Biden’s Infrastructure Plan: Who Are the Winners and Losers?
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Spending on stronger infrastructure and higher taxes will crowd out private investment, ultimately reducing GDP, according to the Penn Wharton Budget Model.By Knowledge@Wharton
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Who Is Shaping the Future of Autos – Tech Firms or Automakers?
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Technology firms are the drivers of disruption across industries, but things will play out differently for automobiles, according to Wharton’s John Paul MacDuffie.By Knowledge@Wharton
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Zoom Meetings Are Here to Stay: Can We Beat the Fatigue?
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The struggle with Zoom fatigue is real. Wharton’s Iwan Barankay explains some of the unintended consequences of videoconferencing.By Knowledge@Wharton
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Less Is More: Redefining the Luxury Goods Market
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Conspicuous consumption is giving way to a new ethos called "minimalist luxury." Wharton’s Pinar Yildirim and Z. John Zhang explain how the makers of high-end goods can respond to this market trend.By Knowledge@Wharton
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A ‘Small but Mighty’ VC Firm Invests in Equity
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Wharton’s Katherine Klein talks with Stefanie Thomas from Impact America Fund, which has raised $55 million to invest in companies that benefit underserved communities.By Knowledge@Wharton
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What Are the Long-term Costs of Virtual Schooling?
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Black and low-income students face the highest reduction in lifetime earnings from school closures, according to a report from the Penn Wharton Budget Model.By Knowledge@Wharton
The post-pandemic hybrid workplace will create a power differential that needs to be managed carefully. Wharton’s Martine Haas explains how to minimize the risks.By Knowledge@Wharton
Author Paula Davis talks about her new book from Wharton School Press, ‘Beating Burnout at Work,’ and how teams, and their leaders, can create cultures that prevent burnout.By Knowledge@Wharton
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How Can the Luxury Industry Become More Inclusive?
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During a recent Leading Diversity@Wharton event, Wharton’s Stephanie Creary spoke with two DEI experts from luxury firms about how the industry can truly commit to the principles of diversity, equity, and inclusion.By Knowledge@Wharton
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Fintech Charters: What Does the Future Hold?
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Allowing Big Tech and other large corporations to set up banks would fundamentally alter the banking landscape in the U.S., says Wharton’s David Zaring in an interview with Wharton Business Daily on SiriusXM.By Knowledge@Wharton
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Moving the Middle: How to Get More People to Take Vaccines
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A new study led by experts from Wharton and Penn offers practical suggestions to get those who are hesitant about vaccines off the fence.By Knowledge@Wharton
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Think Twice Before Paying Off Your Mortgage Early
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Wharton finance professor Michael R. Roberts explains why some homeowners should consider investing any extra money they have rather than using it to make additional mortgage payments.By Knowledge@Wharton
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How Could the U.S. Vaccine Rollout Be Improved?
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Centralization is key to streamlining the process and speeding up vaccination efforts, says Wharton’s Gad Allon in an interview with Wharton Business Daily on SiriusXM.By Knowledge@Wharton
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How Economic Recovery Hinges on the Vaccine Rollout
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Doubling COVID-19 vaccine doses to 3 million a day could boost U.S. employment and GDP, according to a Penn Wharton Budget Model analysis.By Knowledge@Wharton
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Keeping Workers Safe: What Do the Numbers Say?
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Essential workers have a 55% greater chance of contracting COVID-19, compared with nonessential workers, according to a recent study by Independence Blue Cross and Penn.By Knowledge@Wharton
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The Net Promoter System Podcast – Customer Experience Insights from Loyalty Leaders
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Ep. 184: Caliber Collision's Steve Grimshaw | Restoring Customers to the Rhythm of Their Lives
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Few people are loyal to a body shop. Instead, people find them, literally, by accident: after a fender bender, most customers select a shop from their insurer’s direct repair program. But when Steve Grimshaw, executive chairman of Caliber Collision, first took over as CEO of the body shop company in 2009, he realized that with repair experiences of…
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GameStop Fallout: Why Regulation Could Hurt Index Investing
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Regulators looking to prevent stock price manipulation must not harm the price discovery process that indexers depend on, says Wharton’s David Musto in an interview with Wharton Business Daily on SiriusXM.By Knowledge@Wharton
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What’s Mine Is Ours: How Consumption Is Changing
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Firms benefit when consumers feel they “own” a product. But in the sharing economy, goods and services are becoming more experiential and impermanent. New research co-authored by Wharton’s Deborah Small explains this shift and offers marketing strategies to help preserve that feeling of “mine.”By Knowledge@Wharton
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How Artificial Intelligence Can Slow the Spread of COVID-19
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A new machine-learning approach to COVID-19 testing that was developed by Wharton’s Hamsa Bastani and other experts has produced encouraging results in Greece by identifying more asymptomatic, infected travelers than what conventional random testing would have achieved.By Knowledge@Wharton
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How Biases Influence CEOs Throughout Their Careers
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CEOs often have a tailwind of strong performance and are expected to be more rational and objective than others. However, they are equally vulnerable to biases, according to new research co-authored by Wharton’s Marius Guenzel.By Knowledge@Wharton
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Why Early 401(k) Withdrawals Are a Bad Idea
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Policymakers are exploring every option to get money in the hands of people to help them cope during the pandemic. But premature, penalty-free withdrawals from retirement accounts could prove too costly down the road, says Wharton’s Olivia S. Mitchell.By Knowledge@Wharton
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Beyond the Business Case for Diversity: What Leaders Must Do
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Scholars David A. Thomas and Robin J. Ely talk with Wharton’s Katherine Klein about why the business case for diversity takes pressure off leaders to create a real culture of inclusion.By Knowledge@Wharton
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Building Diversity into the Venture Capital Ecosystem
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During a recent Leading Diversity@Wharton event, Wharton’s Stephanie Creary spoke with venture capital experts about the funding gap faced by minority and female founders.By Knowledge@Wharton
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Why Business Model Innovation Matters More Than Ever
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A new book by Wharton’s Raphael (“Raffi”) Amit and Christoph Zott from IESE Business School guides business leaders on how to step back from the pandemic chaos and craft a winning business model innovation strategy for the long game of disruption.By Knowledge@Wharton
