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Order Up

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Order Up

National Restaurant Association

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The restaurant industry is facing challenges unlike anything before. The Order Up podcast, brought to you by the National Restaurant Association, brings you stories from behind the research and the policy during this time of impossible decisions. Each Friday, we’ll share conversations about the recovery ahead of us, informed by the latest data. Get an understanding of the current industry issues and insights into the best business practices. We’ll share the stories behind the research, polic ...
 
Want to learn more about trending restaurant and hospitality technology? The “Tech Chef”, Skip Kimpel, will create your weekly menu and take you down the path of solutions out there to help you and your team members become more efficient and your company more profitable. Add in a healthy portion of interviews from industry leaders as well as vendor chats and you have a recipe for success. This fun, weekly show is not just for the tech professionals as there are plenty of valuable take-aways ...
 
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Fast Casual Insider

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Fast Casual Insider

National Restaurant Association

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The Fast Casual Insider podcast is a 10 episode podcast series from the National Restaurant Association. We’ll be talking to leading fast-casual CEOs, founders and visionaries to share their stories, best practices, trend observations, and looming challenges. Our guests come from emerging concepts as well as established brands and they come with a point of view. Hosted by Jerry White, these leaders will discuss topics like fast casual’s digital transformation, real estate issues, business gr ...
 
With more than 960,000 locations in the U.S. alone, the restaurant industry employs nearly 13 million people and generates more than $600 billion in sales. Standing atop of this industry is the National Restaurant Association with a focus on education, information, and leadership. In cooperation with Food News Media, which for the past two decades has provided leading-edge restaurant news and insight, the National Restaurant Association provides this monthly audio program to enhance and ensu ...
 
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show series
 
When businesses are represented by leaders from within the communities they serve, those businesses thrive. PepsiCo and the National Restaurant Association have been honoring successful restaurant industry professionals of diverse backgrounds for 14 years now with the Faces of Diversity Award. Today on Order Up, Merary Simeon, VP of global diversit…
 
This week on Order Up, we’re celebrating 25 years of MFHA! Diversity, equity and inclusion have become an integral part of the foodservice industry. But it hasn’t always been that way. Gerry Fernandez joins us to talk about how his vision has evolved since he first founded MFHA in 1996, why addressing inequities has become the focus of modern busin…
 
Last year, restaurants were in crisis figuring out ways to keep making sales. This year, as the customers return, we’re seeing an increase in employee dissatisfaction. Tama Looney, Head of Customer Success at Global Payments, joined us for a look at how loyalty programs can benefit both customers and employees. She also shares gift card purchase tr…
 
It has been a little while since we last had the opportunity to talk so I would like to start off by saying Thank you…. Thank you for continuing to support this show and tuning in today. For those of you joining us for the first time, go ahead and click subscribe or follow in your podcasting software so you don’t miss a single episode of the Tech C…
 
For years, many restaurants have been hindered by policies that have inhibited them from being able to meet the demands of modern consumers. This has only been exacerbated by the COVID-19 pandemic. Kristine Hillmer, CEO of the Wisconsin Restaurant Association discusses upcoming initiatives that will aid restaurateurs in satisfying customer trends, …
 
PPP loans were our first line of defense when the pandemic was still new. But as that program has shifted, new programs that better serve the unique needs of restaurant owners have taken hold. Economic Injury Disaster Loan Program (EIDL) is a very attractive option in ongoing restaurant recovery efforts. Aaron Frazier, Director of Health Care and T…
 
2020 was the most challenging year in the history of the restaurant industry. 2021 by contrast, is a year of transition and rebuilding. Hudson Riehle, Senior Vice President of Research at the National Restaurant Association, returned to the program to share the Mid-Year State of the Restaurant Report. Tune in for the latest numbers and trends. (01:…
 
Whether you eat out every night or you cook every meal yourself, food safety is key to ensuring people stay healthy. Patrick Guzzle is the Vice President of Food Science and Industry for the National Restaurant Association. He joined us on this week’s edition of Order Up to discuss the differences between cleaning, sanitizing, and disinfecting. Tun…
 
Scott Dolch is the Executive Director at the Connecticut Restaurant Association. He joined this edition of Order Up to discuss how Connecticut restaurants have been faring during the pandemic and their plans for moving forward. Listen for a case study in resilience! (01:59) - COVID-19 impact (05:47) - Glimmer of normalcy (08:20) - Connecticut Resta…
 
There’s no doubt the restaurant industry has taken some major hits over the past 18 months. But today we’re talking about ways restaurants were able to adjust their sails during the pandemic and some of the big victories that came from it. From relief grants to policy changes to safety measures for indoor dining, John Barker, President & CEO of the…
 
The ServSafe Dining Commitment has been around for nearly 30 years as a best practices and training organization dedicated to making restaurants safer. The COVID-19 pandemic has put a spotlight on the importance of safety protocols in dining and has made consumers seek out restaurants that share this value. This week on Order Up, Sara Nickel, a Sen…
 
The Multicultural Foodservice and Hospitality Alliance (MFHA) wants to change this. Gerry Fernandez of the MFHA and his associate Karim Webb recently gave a presentation on their newest initiative, Pathways to Black Franchise Ownership. On today’s episode of Order Up, we are rebroadcasting this important conversation. Listen in to learn how the Pat…
 
Within two days of launch, the Restaurant Revitalization Fund had more than 186,000 applications from restaurants across the country in need of financial assistance. Aaron Frazier, Director of Healthcare and Tax Policy for the National Restaurant Association, returned to Order Up to discuss the success of the RRF. Contact your representatives to en…
 
It shocks people to learn that food and agriculture are the leading drivers of the loss of biodiversity on the planet. The restaurant industry, as a generator of both food and container waste, has a huge role to play in ensuring environmental stewardship for future generations. Today, Pete Pearson of the World Wildlife Fund and Suzanne Cohen of Ess…
 
June is Pride Month and what better way to celebrate than by speaking with a leading LGBTQ voice in the restaurant industry. Michaela Mendelsohn is a Transgender activist and restaurateur who made a name for herself in the El Pollo Loco restaurant franchise. Michaela joined us for a discussion on her experience in the restaurant industry as well as…
 
With vaccination rates rising across the country, rules and regulations surrounding dine-in options are changing fast. Mike Whatley, VP of State Affairs and Grassroots Advocacy at the National Restaurant Association, joined us to discuss some of the changes in public policy and what they mean for restaurants. Mike also shared some encouraging infor…
 
The restaurant industry is one of the most diverse industries in America. According to today’s guest, Gerry Fernandez, it is one of the few career paths that can take you from the dish room to the board room. That diversity is a key reason why it is imperative that senior leadership in the restaurant industry stop shying away from tough conversatio…
 
Vaccinations are finally widely available. In a rush to get back to normal service, many restaurants are trying to ensure their workers get vaccinated. But there is a big difference between encouraging and mandating employee vaccinations. Angelo Amador, Executive Director of the Restaurant Law Center, stopped by Order Up to offer tips on how restau…
 
For restaurants, packaging is not just a method of transporting food. Packaging is a unique opportunity to create a branded experience that tells your customer what you are about. COVID accelerated the growth of delivery and takeaway and many restaurants were not prepared from a packaging standpoint. This week on Order Up, we’ve brought in a panel …
 
Pandemic relief for restaurants has come in many different forms, which has created some confusion for operators wanting to access these resources. Aaron Frazier is the Director of Health Care and Tax Policy for the National Restaurant Association. He joined us this week to explain all the details of the Employee Retention Tax Credit. Listen to the…
 
MURTEC is next week, April 13th and 14th. Can you believe it is here already? You can register online right now at murtech.com. Pulling out the big guns today and digging in deep into some futuristic technology with my good friend, Joe Tenczar. Joe is a founding partner of Restaurant CIOs, a strategic advisory company where he and his CIO partners …
 
While the restaurant industry as a whole was crippled by the restrictions of the pandemic, some restaurants were able to not only weather the storm but thrive. Protein Bar & Kitchen and Fazoli’s are two brands who found innovative solutions to grow during a tumultuous year. This week, we’re speaking with the CEOs of these two restaurant groups, Jef…
 
MURTEC is less than a month away and it will be virtual this year, scheduled on April 13th and 14th. You can register online right now at murtech.com. This will certainly be an event that you don’t want to miss. Normally we would be at the Paris Hotel in Las Vegas for this but obviously, this year needs to be different. I am fully confident we will…
 
One of the biggest fears of military members is what they will do after they take off the uniform. Service members are highly trained and skilled individuals who make great candidates for many leadership roles in the restaurant industry. The National Restaurant Association’s Educational Foundation recognizes the skill and talent of military members…
 
Nimbus Kitchen is a Manhattan-based commercial kitchen sharing venture founded by Samantha Slager and Camilla Opperman. With a goal toward helping more women shatter glass ceilings in the foodservice industry, these women embody the spirit of Women’s History Month. This week on Order Up, we’re speaking with Samantha and Camilla about Nimbus, ghost …
 
As a reminder, MURTEC is only about a month away and it will be virtual this year, scheduled for April 13th and 14th. I had somebody that was new to the industry ask me what MURTEC meant…. It is short for the Multi-Unit Restaurant Technology Conference. You can register online right now at murtech.com. If you go online you can check out the schedul…
 
Greetings, my Tech Chef family and welcome to another weekly dose of restaurant, hotel and hospitality technology information and updates. We talk weekly to industry influencers and vendors that are making a difference in our industries. Thank you so much for taking the time to listen to today’s show and if you are joining us for the very first tim…
 
2020 was the year of the pivot for restaurants. The COVID-19 pandemic forced restaurant operators to get creative with their menu offerings and delivery options. This week on Order Up, Tom Bené, CEO of the National Restaurant Association, returned to give some details about industry priorities for 2021 as well as some encouraging news for recovery …
 
I don’t know if you saw it this week but the National Restaurant Association decided to postpone their show, yet again. This means that the soonest they will be getting together as a conference will be 2022. Who would have guessed that one year ago! On the flip side, living here in Orlando, White Castle is in the process of building their largest “…
 
We are almost a year into the COVID-19 pandemic. While vaccines have offered hope, Congress needs to do more to help the restaurant industry recover. Sean Kennedy of the National Restaurant Association’s Public Affairs team returned to Order Up with the latest relief information. (01:17) - All of the above approach (02:22) - Blueprint for Restauran…
 
For those of you joining us for the very first time, you are in the right place if you want to learn more about these industries from a technology perspective. Season 1, we had a blast and had some many awesome guests on the show, Season 2 we are stepping up our game and it will not disappoint. If you have not done so already, please hit the subscr…
 
Since 1987, the National Restaurant Educational Foundation has given out more than $25 million in scholarships to students of all ages studying in the foodservice and hospitality industries. This investment in the future of service industry personnel ensures that the best and brightest are able to succeed no matter their background. Here to talk ab…
 
While delivery was already an important growth segment of the restaurant industry, the pandemic accelerated the trend. As with any major market shift, the rapid growth of third-party delivery companies opened many new opportunities and also introduced some unwanted friction and pain points. It was clear from talking with restaurant operators nation…
 
I made a promise to you last year about digging more into the hospitality and hotel side of the equation and today is the start of that. For those of you joining for the first time, please go ahead and hit the SUBSCRIBE button right now so you don’t miss a single episode. If you are joining us for the first time or have been listening to us since t…
 
With business down more than 20% and one in every five employees losing their jobs, 2020 was a dark time for the restaurant industry. Despite these gloomy numbers, 2021 is already showing signs that the light is at the end of the tunnel. We are starting off a new season of Order Up by welcoming back to the show Hudson Riehle, Senior Vice President …
 
This is the first time we are speaking in 2021 and I am hoping you are all hanging in there. So much has happened since the last time we spoke but I am so excited you decided to join me today for season 2 of the Tech Chef. Those of you joining for the first time, please go ahead and hit the SUBSCRIBE button right now so you don’t miss a single epis…
 
“Through industry research, we know that reassuring guests that restaurants are clean and safe is now more important than ever.” – Roy Hinojosa After months of quarantine, people are hungry to get back into restaurants. However, safety is paramount to would-be restaurant goers. To help patrons feel safer, the National Restaurant Association has rol…
 
What a year it has been! This episode covers the best of the best over the past 6 months since this podcast started. It is filled with a star studded array of industry professionals not only talking about COVID but the industry as a whole including strategy moving forward which should not be missed! Thank you so much to all of our guests this past …
 
Now, you know this show is driven by industry technology topics, today is a little step out of the ordinary as we begin to finish out this year. When I started planning a few months ago about who I wanted on the show for my Christmas Episode, I couldn’t think of any person I would rather join me more that John Rivers, the Founder and CEO of 4R Rest…
 
Strong partnerships are a hard thing to find. Today we talk with Abby Lorden, Vice President & Publisher of Hospitality and Co-Founder of the Restaurant Technology Network along with Angela Diffly, also Co-Founder of the RTN. These two individuals and the two networks are making a huge impact in our industry and the Tech Chef is proud to be part of…
 
In our last episode of the 2020 Order Up season, we talked with President and CEO of the National Restaurant Association and CEO of the National Restaurant Association Educational Foundation Tom Bené about the state of the restaurant industry in 2020 and how that affects recovery plans in 2021. Tom discusses the resiliency of the industry in the fa…
 
We have all seen how successful restaurants that have drive throughs have been during COVID. Want to get in on this revenue stream or just want to improve on what you have? Joining me today is the CTO from CKE Restaurants, Phil Crawford to discuss the different technology and with the strategy to make sure your efforts are yielding profitable resul…
 
The restaurant industry has taken a massive hit thanks to the coronavirus pandemic. With no end in sight and no relief package since the original Cares Act passed in March, the National Restaurant Association is wasting no time in working with President-Elect Biden’s transition team. We’re joined this week by Sean Kennedy, Executive Vice President …
 
Quick announcement: December 1-3, Hospitality Technology in conjunction with HTNG is presenting Hotel Next, a simulated hotel experience built for the “new normal” complete with operational areas like a lobby, guest room, back office, plus an exhibit hall, auditorium and more. HOTEL NEXT will feature smart sessions with the most well-respected tech…
 
“An apprenticeship program is more cost effective than a college degree. Not that I have anything against a college degree, I don't, but there has to be an alternative pathway to access the middle class besides college.” – John Shortt, Director of Program Development at NRAEF Europe has a long tradition of apprenticeship programs dating back to the…
 
Today I have yet another trusted partner on to discuss how they can turn around your online ordering strategy to a winning and powerful relationship. I, personally have used ToGo at the last two companies I have been at with HUGE success. ToGo is a restaurant e-commerce platform that enables customers to order directly from your custom mobile app o…
 
Welcome to this weeks show, podcast family! Today is my Election version of the Tech Chef. I was looking at my podcast statistics the other day and realized we have thousands of listeners in over 40 countries! I find that fascinating. Having said that, if you are listening from the good old US of A and have not gone out and cast your vote yet, plea…
 
Today I have Jim Knight who needs no introduction to many of you. Motivational speaker, author and podcast host, Jim and I have a BLAST talking about things like, oh I don’t know, mullets, spider cuisine (yes you heard that right) and of course Jim’s Thought That Rocks! Speaking of rockin’ this Certified Rock Star has a lot to share and we are goin…
 
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