Workplace English Training E Platform public
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Small talk may be used to fill silences or get to know someone you’ve just been introduced to. In this podcast lesson, we’re going to look at how to switch the topic of conversation when you want to move on from small talk to a business-related issue. You will now listen to a conversation between Jill, a managing editor in an e-learning firm, and M…
 
Introduction Empathy is the ability to understand how someone else feels by imagining yourself in their position. The ability to show empathy is a very important social skill in making and maintaining friendships. In business, too, it’s important to be able to show empathy with customers, clients and even co-workers, particularly when dealing with …
 
Introduction We are often askedto give our opinion on various things at work. We also often ask for the opinion of colleagues and superiors. Asking for and giving opinions is an important part of English, so it’s a good idea to familiarise yourself with the language you will need to do this. You’ll also need to know how to respond when someone give…
 
Introduction We all make mistakes and learning how to correct them is an important part of doing business. But what about when other people make mistakes? It’s a good idea to learn how to criticize in a professional manner without causing offence, especially if you're talking to an employee. There are ways of telling someone they didn’t do their wo…
 
Introduction When you speak on the telephone to customers, your voice represents your company to the caller. Without the benefit of using body language (handshakes, smiles, nodding your head, etc.), your tone of voice and customer service techniques are all you have to gain customer confidence. You should always try to adopt a polite, friendly, hel…
 
Introduction Small talk is important because it helps to break the ice. Learn to engage in small talk at job interviews, sales meetings, or other business meetings and encounters. If it doesn't come naturally to you, take a few minutes beforehand to think of a few topics. You can always talk about the weather! You can ask about a friend, colleague …
 
Introduction We’ve become creatures of telephone habits. Having made and received thousands of telephone calls in our lifetimes, it is easy to assume that we have reasonable telephone skills. Most people do not even think there are any special challenges of telephone communication. When all parts of the communications process work effectively toget…
 
Introduction Introducing yourself to a stranger for the first time can be difficult for some people. For outgoing people, starting a conversation with someone they have never met is usually easy. On the other hand, most people find it hard. When you introduce yourself to someone at work for the first time, you have an advantage. You both work for t…
 
In this podcast lesson, we’re going to look at how to respond to telephone enquiries, and how to handle requests from callers. To respond properly to enquiries, you should be able to answer the caller’s questions and give them the information they are looking for. To handle requests, you should be able to tell the caller what you will do to fulfill…
 
This podcast is from the beginning and end of a meeting held to discuss some urgent building work at a factory. It’s going to be run in a more formal style with firm direction from the chairperson because it involves making a decision about an expensive investment. Other types of meetings that benefit from having someone to lead the discussion are …
 
In this podcast we’re looking at negotiating. A negotiation is a discussion that should result in an agreement or business contract. The discussion is usually between two parties - or organisations - trying to reach an agreement satisfactory to both. Here we'll just look at some of the general skills needed when negotiating and some of the key lang…
 
Meeting new people is an important part of working in a business environment. The contacts we make on an everyday basis help us to expand our knowledge about our business and create a network of people who we can turn to for help or advice with our work-related concerns. You are now going to listen to a dialogue between two people from different co…
 
Introduction Small talk is essential in business. Whether you’re speaking to a colleague, a client or a customer, a little social chat will help to strengthen the relationship you have with them. Small talk doesn’t need to be limited to informal situations such as over lunch or dinner. It is most effectively used when meeting someone for the first …
 
Introduction When you call a customer on the telephone to makes a sales pitch, you are essentially cold calling, and the customer is not likely to know what your call is about until you explain why you are calling. It is important to explain and ask for the customer’s permission to continue with your pitch, but also to present the information in su…
 
Internal disputes may arise in your workplace when two people are hostile toward each other’s opinions, or if they cannot work out a disagreement. When handling a serious disagreement between two people, you should ensure that you listen to each person’s point of view, and try to arrive at a consensus that will be agreeable to both of them. You can…
 
Introduction There are a number of ways in which cold calls can be effective. One is for the selling organization to start with a high quality, up-to-date database consisting of qualified potential clients that have an interest in the product being sold. Another is to use cold calls as a "step in the door". Rather than using the call to try to clos…
 
Discussing someone’s performance refers to analysing their strengths and weaknesses. Managers often have to discuss the performance of those in their team. This is usually because a manager’s appraisal goes on an employee’s record and also helps to identify if an employee is ready for a promotion. When discussing someone’s performance, remember to …
 
A meeting to discuss a business proposal is usually an integral part of creating a business plan. While it is common for the proposal to be written by one person, it is also common for team members or prospective clients to be available during such meetings to give their opinions and input on what they feel should be changed or included. The person…
 
Giving a verbal report is often an urgent task that comes up when your manager cannot wait for a written report. A verbal report may need to be prepared quickly since it is usually related to issues that are urgent and need to be resolved as soon as possible. In a verbal report, keep in mind that the results or findings are usually presented first,…
 
Making successful negotiations is an important part of working in a professional context. It is important to remember that you should define your position clearly before you enter a negotiation. In order to define your position, you need to be sure about the following aspects of your position: What you are negotiating for, or what you want; What co…
 
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