Ted Nardin & Brian Kearney : 5th Talent : What CX Leaders Need To Understand About WFH

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By Mark Hillary and Peter Ryan, Mark Hillary - Analyst, and CX Futurist. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

Ted Nardin and Brian Kearney founded research and advisory firm 5th Talent and are based in the US. During the Covid-19 pandemic they asked 4,000 contact center agents about their WFH experience. Now they are back with new research focused on what CX leaders have learned and need to know about WFH.

https://www.5thtalent.com/work-at-home-study-november-2020

https://www.5thtalent.com/post/what-leaders-should-know-about-work-at-home-fatigue

https://www.linkedin.com/in/briankearney-meaningfulwork/

https://www.linkedin.com/in/tnardin/

https://www.5thtalent.com

160 episodes