Government Customer Service and the 'New Normal'

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Manage episode 267392019 series 2609505
By Government Executive Media Group. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

In March, thousands of government employees and contractors were told to stop coming to their workplaces and start working from their homes. The telework edict from OMB changed a lot about the way government services are done, including the all-important customer service.

Frank Konkel is the Executive Editor of GovExec sibling site Nextgov. He’s got a story on their site now about how the government contact center world is changing during the pandemic and he joined the GovExec Daily to talk about these massive changes.

191 episodes