Episode 173: Communication Breakdown

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On this week’s episode of Grease the Wheels we take a look at all of the points in your daily routine as an auto mechanic where communication breaks down. There are a hell of a lot of them. Any time you have angry people trying to communicate what is wrong with their car you are probably not going to get the whole story. By the time it gets filtered through the Service Advisor the story has changed. It is the age old game of telephone on an industrial level, and it affects your paycheck. That is why we are actually fans in principle of the video multi-point inspection and we try to lay out a good template so that you can do it effectively - but above all else you should get paid for them! We also talk about non-verbal communication, industrial management communication, and where it all goes wrong!
Also, Uncle Jimmy vents about having a bad day before launching into one of the most concise, vulgar, and accurate tirades about the inefficiencies of communication in the automotive industry and actually backs it up with some science.

This episode is distributed by The Wrenching Network. Whether you're a technician, a mechanic, or someone who just loves the car scene, The Wrenching Network is a place that you have to check out. They have all sorts of great content, gear, and snacks to keep you turning wrenches in whatever capacity you do it. Also if you see us over there, make sure you say hi and leave a comment with what you think about the episode! Also make sure you check out the Curien N2 Neuron Bluetooth Automotive Graphing Meter- this thing kicks ass and takes names!

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