Episode 197: Customer Crap


Manage episode 331097890 series 2929040
By Grease The Wheels. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

On this week's episode of Grease the Wheels, Uncle Jimmy dives into the disgusting swamps of the forums to find out what customers really think about us as automotive mechanics. In the process, he ends up making the case that typically the most ignorant voice their opinions the loudest on the internet, often with flimsy reasoning or dubious evidence. Some of the negative experiences that people had with their mechanic’s were simple misunderstandings, while others might have been entirely chalked up to ignorance on their/the mechanic’s part. At the end of the day the fact that everything in the world keeps moving is a testament to the fact that at least some of us are good at our jobs. But given the sheer volume of things moving, we would argue that that makes a LOT of us good at our jobs, even when the general public has a less than stellar image of us. We also get into how doing some of the little things can be the biggest word of mouth advertiser there is.

Also Uncle Jimmy misspells “savvy” and gives the killer method to get you off of the “car extended warranty” call lists permanently.

This episode is distributed by The Wrenching Network. Whether you're a technician, a mechanic, or someone who just loves the car scene, The Wrenching Network is a place that you have to check out. They have all sorts of great content, gear, and snacks to keep you turning wrenches in whatever capacity you do it. Also if you see us over there, make sure you say hi and leave a comment with what you think about the episode!

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