Ken Segel on the Shingo Principle of "Create Value for the Customer"


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CEO of Value Capture

Show notes:

Welcome to Episode #49 of Habitual Excellence, presented by Value Capture.

Today's episode is another video essay from Ken Segel, the CEO of Value Capture. In his last video, Ken talked about the importance of the “Shingo Principles,” starting with “Create Constancy of Purpose.” This time, Ken talks about the principle of “Create Customer Value.”

“Ultimately, value must be defined through the lens of what a customer wants and is willing to pay for. Organizations that fail to deliver both effectively and efficiently on this most fundamental outcome cannot be sustained long term.”

Value Capture is very honored to be a Licensed Affiliate of the Shingo Institute. As the only affiliate focused on healthcare, Value Capture has bolstered its proven, principles-based framework to help healthcare leaders guide their organizations toward operational excellence.

74 episodes