Changing Patient Expectations


Manage episode 323355633 series 2477145
By John Lynn and Colin Hung, John Lynn, and Colin Hung. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

For the 84th episode of the Healthcare IT Podcast, we’re talking about Changing Patient Expectations. The world of healthcare is changing and expectations from patients is changing even quicker. In this episode, we talk about how they’re changing and what healthcare organizations need to do to adapt to these changes. In many cases, what used to be nice to haves for patients have become expectations that patients want from their healthcare organizations.

Here’s a preview of the trending topics we discuss in this episode:

  • Do patients now expect telehealth?
  • Do patients now expect self scheduling of appointments?
  • Do patients expect proactive communication from healthcare organizations? Or do they not like it?
  • What other areas have patient expectations changed?

Now, without further ado, we’re excited to share with you the next episode of the Healthcare IT Today podcast.

We publish a new Healthcare IT Today podcast every ~2 weeks. Thanks to our friends at Healthcare Now Radio, you’ll be able to listen to the latest episodes of Healthcare IT Today on their radio station for the first two weeks. Then, we’ll be publishing each episode as a podcast and YouTube video here after it finishes on the radio.

You can also subscribe to the Healthcare IT Today podcast on any of the following platforms:

Thanks for listening to Healthcare IT Today and if you enjoy the content we’re sharing, please rate the podcast on your favorite podcasting platform.

Along with the popular podcasting platforms above, you can Subscribe to Healthcare IT Today on YouTube. Plus, all of the audio and video versions will be made available to stream on

If you work in Healthcare IT, we’d love to hear where you agree and/or disagree with the perspectives we shared. Feel free to share your thoughts and perspectives in the comments of this post, in the YouTube comments, with @Colin_Hung or @techguy on Twitter, or privately on our Contact Us page. Let us know what you think of the podcast and if you have any ideas for future episodes.

Thanks so much for listening!

Listen to Our Latest Episodes:

149 episodes