Online Scheduling, Patient Check-in, and Consumer Choice - Episode 56


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By John Lynn and Colin Hung, John Lynn, and Colin Hung. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

For the 56th episode of the Healthcare IT Podcast, we’re talking about Online Scheduling, Patient Check-in, and Consumer Choice. No doubt the pandemic and the social distancing requirements have pushed these topics to the forefront of every healthcare organizations minds. Many of these technologies were available prior to COVID, but now they’re becoming an essential feature for healthcare organizations.

Navigating these new tools can be a challenge for healthcare organizations. They need guidance on the best ways to approach online scheduling that ensures the right patients are slotted for the right amount of time on the schedule. Digital patient check-in is offering new workflows that are safer for the patient and provide a much better experience. Will those that don’t embrace this technology get left behind?

Here’s a look at the major topics we discuss on this episode:

  • Online Patient Scheduling
  • Consumer Choice
  • Patient Communication
  • Digital Patient Check-in

Today’s episode is sponsored by Stericycle Communication Solutions. Stericycle provides online self-scheduling, automated patient communications and call center solutions. They can help organizations handle the surge in patient appointments that are a consequence of any COVID Vaccination program. Learn more at

Now, without further ado, we’re excited to share with you the next episode of the Healthcare IT Today podcast.

We’re planning to release a new Healthcare IT Today podcast every ~2 weeks. Thanks to our friends at Healthcare Now Radio, you’ll be able to listen to the latest episodes of Healthcare IT Today on their radio station for the first two weeks. Then, we’ll be publishing each episode as a podcast and YouTube video here after it finishes on the radio.

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If you work in Healthcare IT, we’d love to hear where you agree and/or disagree with the perspectives we shared. Feel free to share your thoughts and perspectives in the comments of this post, in the YouTube comments, with @Colin_Hung or @techguy on Twitter, or privately on our Contact Us page. Let us know what you think of the podcast and if you have any ideas for future episodes.

Thanks so much for listening!

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