ICTP 122: Why call/contact centres should remain the bedrock of the Caribbean’s outsourcing strategy, with Yoni Epstein, of itelbpo

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“Whether you’re managing 3,000 or you’re managing 20, the fundamentals are the same”, so says Founding Chairman and CEO of itelbpo smart solutions, Yoni Epstein.

In this episode Yoni shares his entrepreneurial journey and a few of the important lessons he has learned along way. He also discusses challenges that limit the ability of Caribbean countries to transition into higher value outsourcing services; and why Caribbean countries should continue to focus on call/contact centres into the future.

Show notes and links to some of the things mentioned during the episode can be found at www.ict-pulse.com/category/podcast/

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