ICTP 135: Caribbean outsourcing trends in 2020, with Kirk Laughlin, of Nearshore Americas


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Globally, considerable growth is being projected for the business process outsourcing (BPO) segment of the wider outsourcing market – by as much as 8% year-on-year. Kirk Laughlin of Nearshore Americas discusses, among other things:

  • how the Caribbean outsourcing industry fared in 2020;
  • the segments the region ought to focus on in trying to move up the value chain; and
  • key trends that are emerging and are likely to shape the industry for years to come.

Show notes and links to some of the things mentioned during the episode can be found at www.ict-pulse.com/category/podcast/

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