Doing public service management differently


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The Centre for Public Impact, Healthcare Improvement Scotland and Iriss are together delivering events in November and December 2021 that will explore how a Human Learning Systems approach can support people and organisations to commission health and social care differently.

In this episode, Toby Lowe, Visiting Professor of Public Management at the Centre for Public Impact; and Diana Hekerem, Head of Transformational Redesign Support at Healthcare Improvement Scotland tell us about the Human Learning Systems approach. They explain what it is, how it works and talk through some practical examples.

Transcript of episode.


Human Learning Systems: public service for the real world (ebook)

Human Learning Systems website

Case study examples

Music Credit: Make your dream a reality by Scott Holmes.

532 episodes