Manage episode 273801284 series 2801319
I have Bill Hutchinson, Director of Customer Experience at DROPBOX with me this week. Bill is someone I have worked with in the past and is a living, breathing advocate on CX (Customer Experience).
Bill has had a fascinating journey to the role he is in now, via consultancy where I met him and even Rynair with a great story on his first meeting with the infamous Michael O'Leary.
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