How to Romance Your Customer w/ Don Williams


Manage episode 254765716 series 2444741
By Live Your Edge Podcast and Gilbert Joa. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

Williams is a trainer and speaker on how to look at customers from the metaphor of romance.

In this episode you’ll learn about:

  • How to apply the concept of romance to sales
  • The “Wow System” which is surpassing your customers expectations
  • What companies need to do to secure customers affection
  • Tips on how to take advantage on being able to add value to your customers by elevating their status

“We all want to feel like we are Kings. Living in a city can be a little hustle and bustle. [We] ignore each other and we're just trying to get a service done and just go about our way, [so] to have that human touch is rare.” - Don Williams

Don talked about his personal experiences being a customer and how he gained different knowledge and perspective of taking care of customers. Among all the things he talked about is self-care, something that believe it or not is the initial thing you need to do to take care of others, of your customer.

He discussed the value of gratitude and perspective - two things that certainly get your customers all hooked up with your service.

“Knowledge without action is just trivia. Knowledge, plus implementation is power.” - Don Williams



89 episodes