184: Chris Voss On Negotiations And Tactical Empathy (Replay)


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By John Barrows. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.
This week we’re replaying one of our most impactful episodes that we've ever produced on Make It Happen Mondays. Our guest is Chris Voss, author of Never Split the Difference, former FBI hostage negotiator, CEO and Founder of The Black Swan Group, and one of the most talented negotiators of our time. Chris and John talk about due diligence, loss aversion, discounts, emotional intelligence, language, and how all these things impact our negotiation results when we work deals in our pipeline.

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