How to Gather Customer Insights #1857

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By Eric Siu & Neil Patel, Eric Siu, and Neil Patel. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

In episode #1857, Neil and Eric talk about how to gather customer insights. While numbers are important, hearing from the customers themselves is equally important, so get talking to them when you can! Tune in today to hear it all!

TIME-STAMPED SHOW NOTES:

  • [00:25] Today’s topic: How to Gather Customer Insights.
  • [00:27] Numbers only tell you half the story; customer insight stories are the other half!
  • [01:05] What a non-buyer survey is and how this helps with understanding customers.
  • [02:41] Some top survey tools that Neil and Eric both use.
  • [03:00] Examples of companies with great customer development.
  • [04:01] Talk to people and make sure you talk to enough of them.
  • [04:45] That’s it for today!
  • [04:45] To stay updated with events and learn more about our mastermind, go to the Marketing School site for more information or call us on 310-349-3785!

Links Mentioned in Today’s Episode:

SurveyMonkey

Typeform

Super Human

Levels

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