Embracing Workforce Management for Better CX, Agent Experiences

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Manage episode 304569128 series 2084848
By Beth Schultz. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

Contact center consultant Juanita Coley discusses how to take a holistic approach to workforce management.

96 episodes