How Outreach Reduces TTV With Customer Education

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By Brook Perry. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

Dave Derington, Customer Education leader at Outreach, gives us an inside look at how Outreach’s Customer Education program works. He outlines how Customer Education is different from the CS Enablement and CS Ops teams and offers some first steps in building an effective Customer Education program.

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66 episodes