Managing Expectations and Implementing Feedback with Matthew Landers - PART 2 - | #22

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Manage episode 258994245 series 2618917
By Rob Roper and Scotty Reid, Rob Roper, and Scotty Reid. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

In this epic second part of our interview with Matthew Landers, he dives into Managing Customer Expectations as well as walking the line of making sure that client requests are in line with his brand.
Matthew is conscious of the customer journey and puts just as much effort into the after care of a customer as he does their floral arrangement. He explains that "Showing Face" is an important message that is sent to the customer during their reveal and he uses their reaction to receive feedback and can then take instant action to make sure his product blows them away.
His Instagram strategy is on point so tune in to find out how he has utilised his socials to engage his audience and turn them into ongoing customers.
Also make sure you SHARE the love and give us a review on Apple Podcast. It only takes 30 seconds and greatly increase the likelihood that someone else will hear Matthew's GOLD.
If you haven’t joined the Perth Small Business Show Facebook Group, do it now to get access to even more small business hot tips:
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26 episodes