192: Retail Myths And Mottos

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By Oliver Banks. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

"The Customer Is Always Right" - perhaps this is the most famous retail quote. But is it true? In this episode, we'll explore some of the widely believed myths and frequently used mottos. In the build up to the inaugural Productivity & Transformation event, Oliver Banks is joined by Rethink Productivity's Simon Hedaux to test and reflect on these phrases.

Listen to this episode of the podcast to discover:

  • Why the customer isn't always right.
  • How it's easy to get your KPIs wrong and what that can do for your business.
  • And how you can attend Productivity & Transformation 2022.

Full show notes at www.obandco.uk/192.

198 episodes