RPP #197: Melvin Hines of Upswing


Manage episode 304706332 series 2020
By Rodney B. Murray, Ph.D. and Rodney B. Murray. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.
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Interview with Melvin Hines, CEO, and Co-Founder of Upswing. "A virtual assistant and student services platform to reach, relate to, and retain your non-traditional students." We discuss:
  • Melvin's Background
    Melvin Hines, CEO
  • History of Upswing
  • Great disparities in education
  • Reach, Relate, and Retain
  • Reach: answer questions via text chatbot
  • Relate: connect to campus or Upswing human resources via web conferencing to provide support and tutoring on more than 400 topics
  • Retain: collect analytics to identify students at greatest risk
  • Result: 15% reduction in dropouts each year
  • Unique chatbot technology integrates with campus calendars to schedule web conferences with campus and Upswing staff and tutors
  • Support for mental health and wellness
  • Support for faculty
  • Changes due to the Pandemic
Duration: 37:48

95 episodes