Becoming a SaaS Leader in the Competitive Communications Market with Lon Baker #109

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By Akeel Jabber | Horizen Capital. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

Lon Baker is the COO at Virtual PBX, an award-winning business Voice-Over-IP provider. With a unified communications strategy, Virtual PBX lets you connect your users over traditional phones, computers, or mobile devices.

It also lets you transform any location into a productive home office, greet customers using their Virtual Receptionist, route calls by the department, update your business hours, start a video conference call, and much more!

During this interview we cover:

  • 00:00 Intro
  • 01:02 - Lon’s Background, Past Positions & From VirtualPBX Customer to COO
  • 02:53 - Pros & Cons of Using VoIP Over Conventional Communication Methods
  • 06:07 - Can VoIP be Adapted to Every Development & Tech Circumstances?
  • 07:34 - VoIP for SaaS Teams
  • 09:24 - Security, Call Encryption & VoIP Security
  • 10:57 - The Right Balance for Businesses to Mix Voice, Video & Messages
  • 12:25 - Competing With The Big Names In the Industry
  • 14:19 - What to Look for When searching for a VoIP provider
  • 16:23 - WorkPatterns: One on Ones, Team Collaboration, Feedback, Recognition & Goals - all in one place
  • 18:20 - Growth Strategies That Have Worked for VirtualPBX
  • 21:33 - Failed Growth Experiences
  • 22:58 - Advice Spencer Would Give His 25 Years Old Self
  • 23:50 - Know When to Kill a Product
  • 25:05 - Biggest Challenges Lon is Facing Right Now with VirtualPBX?
  • 25:54 - Instrumental Resources for Lon Success
  • 28:06 - What does Success Mean to Lon Today
  • 29:27 - Get in Touch With Lon

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119 episodes