Adapting Scrum for Operations, a real-life story | Nancy Beers

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By Vasco Duarte, Agile Coach, Certified Scrum Master, and Certified Product Owner. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.

Nancy, and her colleagues were working with a team from the customer service and account management department. As they worked more with those teams, it was clear that the “vanilla” approach would not fit those teams’ needs, so they started adapting some ideas from Scrum to that local context. In that process, they created SCROP, Scrum for Operations. Listen in to learn how you can adapt Scrum to operational teams like sales teams or customer service teams.

About Nancy Beers

Nancy says she is here to change the world one game at a time. She plays with people to learn or unlearn things. This can either be hard skills or soft skills (aka. Human skills)

You can link with Nancy Beers on LinkedIn and connect with Nancy Beers on Twitter.

1177 episodes