Customer-delight as the success KPI, and how to measure end-to-end success | Tomo Lennox

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By Vasco Duarte, Agile Coach, Certified Scrum Master, and Certified Product Owner. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

Tomo starts by recommending we always have more than one format ready to go when preparing a retrospective. However, we explore “The Best Story” retrospective format that helps team members talk about their work. In this segment, we also refer to the “mood-graph” (aka Journey Lines for the Sprint).

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About Tomo Lennox

Tomo has 20 years experience in project management, both waterfall and Agile. A few years ago he was at David Anderson's first Kanban Conference and has been a fanatic ever since, even though he has lost several jobs as a result of it. Tomo became then an advocate for projection over guessing, and reactive planning.

You can link with Tomo Lennox on LinkedIn and connect with Tomo Lennox on Twitter.

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