Manage episode 302923823 series 1321194
“You’re call is very important to us…” Don’t you just hate hearing that? Having to call customer service can be a long and frustrating experience. So, this episode begins by discussing how to make that experience a little bit smoother. https://www.realsimple.com/work-life/life-strategies/customer-service-tips
If you didn’t experience pain, would you appreciate pleasure as much? Do humans actually want and need pain? It’s a fascinating topic that Leigh Cowart has explored. She has put herself through several painful experiences on purpose, from being a ballerina to eating the world’s hottest chili pepper. She joins me to discuss her research on the topic of pain and explain why some of us actually seek out pain and why we all likely need some pain in our lives. Leigh is a journalist and author of the book, , Hurts So Good: The Science and Culture of Pain on Purpose (https://amzn.to/3lHYF0F)
Do women apologize more than men? Why should that be? Listen as I reveal some interesting findings on why men and women tend to apologize differently. https://web.stanford.edu/~omidf/KarinaSchumann/KarinaSchumann_Home/Publications_files/Schumann.PsychScience.2010.pdf
Humans can be selfish but we also have to cooperate with each other because we can’t do everything ourselves. How humans cooperate turns out to be very rather complicated because while we can be very cooperative we also compete. We can be very compassionate and giving to some people but not others. Evolutionary biologist Nichola Raihani has examined how our ability and desire to cooperate with each other (or not) has helped steer the development of civilization. Listen to what she has to say on the topic. Nichola is a professor of evolution and behavior at University College in London and author of the book Social Instinct: How Cooperation Shaped the World (https://amzn.to/2XwTKr8).
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