Using support to drive intentional growth

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By Paul Jarvis. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

Support-Driven Growth is a business approach aimed at shifting the customer support channel from cost center to critical revenue driver, which makes sense, since support staff are in direct contact with customers, all day, every day. Mo McKibbon leads SDG at Helpscout.

Sponsored by Freshbooks.

23 episodes