Communication Junction, What's Your Function? (Part 3): Email Etiquette, Proper Procedures, Burdens & Benefits


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By Scott De Long and Vince Moiso. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

So much business communication occurs through email—some might even say TOO MUCH communication is done this way. As a result, far too often relationships are strained, and deals are damaged due to typing the wrong message. You may not have intended to send that message, but the only message that is ever delivered is the one that is perceived by the recipient.

Tune in this week for episode 2.17 as Scott and Vince dive into email etiquette. They offer some tips on how best to use email in business and offer some basic processes that can help let email continue to be a tool for business and not a burden on business. When to respond, when not to respond, and ultimately, how to WRITE the RIGHT email and ensure your message is delivered as you intended.

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To learn more about Scott De Long, Ph.D., and Vince Moiso, MBA, please visit If you have questions, comments, or to make topic suggestions for future episodes, please contact them at


63 episodes