How to Give Better Feedback


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By Jeannette Wolfe and Dr. Jeannette Wolfe. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

Show Notes for Podcast Ten of seX & whY

Host: Jeannette Wolfe

Guests: Adam Kellogg, Associate residency directory and medical education fellowship director UMMS - Baystate and Mike Gisondi, Vice-chair of education at Stanford

Topic: How to Give Better Feedback

What is bad feedback -

  • Vague
  • Nonactionable
  • Feedback on non-malleable attributes - like gender, age
  • Sandwich model
  • Done in public place in front of peers

Know what role you are playing (from Thanks for the Feedback)

  • Cheerleading: encouragement
  • Coach: real time pointers
  • Evaluator: comparison of performance to peers or expected benchmark

We are most effective giving and receiving feedback if expectation of roles match up - ie a novice putting in their first central line needs a coach not an evaluator.

Radical Candor- Develop as a Leader and Empower your Team by Kim Scott

  • Caring personally
  • Challenging directly

Feedback formula by Lisa Stefanar KSE leadership

  • Ask permission
  • State intention (be a better doctor)
  • State behavior
  • Describe impact
  • Inquire about learner experience
  • Identify desired change

General tips

  • Feedback is also received best if the learner has a sense of belonging and a believe that you recognize their potential
  • Is it the right time (asking them helps)
  • Praise in public, give tough feedback in private
  • Label it - as in “I’d like to give you feedback, is now a good time?”
  • If you anticipate that you might get emotional during feedback, prepare and practice a response. For example, “I obviously have a powerful response to this information could we please take a 5 min break and regroup”
    • Emphasize your desire to hear feedback
    • If needed ask for clarification
  • If you are giving feedback and the other person becomes emotional
    • Consider using “Name and Tame strategy
      • “Last time I gave you feedback, I noticed that you did…….. and I have to tell you, honestly now I’m a little more hesitant. As I want you to be the best doc you can be, is there a particular way that would work best for you to receive feedback?”
    • Switch-tasking- many times conversations can change
      • Recognize which conversation you are going to tackle
        • The one about a specific behavior
        • The one about an emotional tag

Suggested books

Thanks for the Feedback- Douglas Stone Sheila Heen

Radical Candor by Kim Scott

Articles by Mike Gisondi and Lisa Stefanac and the Feedback Formula

Wise feedback intervention:

Harvard Business School article on gender differences in receiving feedback

Harvard Business School article with deals with managing emotional response to feedback

31 episodes